Main Content

Customer Ratings & Reviews

Microsoft - Surface 24W Power Supply - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 53 reviews

  • 20%
91%
would recommend to a friend

Pros

Cons

Looks like there aren't enough negative mentions yet.

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 53 Reviews
  • Rating: 1 out of 5 stars

    The most frustrating charger

    Posted
    Deer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have never had any problems with the two previous Microsoft chargers for my surface, but this one is awful. When I first took it out of the box, I was disappointed it wasn't like my previous chargers--there wasn't a USB port in the charger. Again, disappointing, but I can handle it. The charger itself, however, in the most finicky piece of equipment I've ever had. Anytime I make any small movement it seems to unplug itself. I'm not sure if it's the less secure magnetic charging plug, the collapsible prongs, or if I just got a defective charger, but this is the most annoying charger I have ever bought.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Lifesaving Back up Cord

    Posted
    wallesq
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I cannot explain how I lost something so critical but I lost the cord to my Surface Go a month after I got it. Was able to get this replacement at Best Buy and actually charge up. Worked just like the original. Then a week later I found the original cord in a place I would swear I had searched. So now I have an extra to keep in the house and one in my travel bag so I always have one on hand.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Didn’t do the job

    Posted
    Salraf
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I retuned this item. Surface pro 3 laptop wasn’t holding charge so I bought this. After connecting I still has the same problem. Since this was authentic, I figured my problem was my battery. Turns out it was the charger. This is the lower priced one BB had. I don’t know if it because it is lower wattage as to why it would not work but just a FYI to other interested consumers

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Return this...

    Posted
    mc003
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So I got it and it did and didn't work. Person at Best buy said it was what I needed, but when I actually tried to use it didn't work as expected. Once I went to the Geek Squad, I was informed it wasn't what I needed, the 24W was not enough and that I needed to get the other one. I wasn't very pleased with the experience.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Original Charger for Surface Go

    Posted
    Ronny
    • My Best Buy® Elite MemberElite Member

    This is the original charger for the Surface Go. Unfortunately, just like the original, it does not have an extra USB port to charge another device at the same time. Due to this, the description for the device is inaccurate. Aside from this, the charger works as intended.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Overpriced

    Posted
    Greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overpriced for what you get...my con would be that the cord itself is pretty short and seems to be picky with outlets I've used. Not sure if it's defective or specific to my unit but nothing like the power supply included with the surface originally..

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Anybody have a puppy?

    Posted
    Sylk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My dog ate my first charger....well, he nibbled on it anyway. I got this as a back up in case the first one ever decides to stop working. Even though the dog chewed the first one...it's still working.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Charger was labeled incorrectly

    Posted
    banderson921
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This only works for the surface go but came up in the search results for Surface Pro. Ran out and grabbed for the COO and she went straight to the airport with a charger that didnt work

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Exactly what I needed

    Posted
    Samantha1922
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the power cord I needed. I saw similar power cords online for $75 so I was skeptical that it wouldn’t work. But this cord was exactly what I needed for my surface.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect charging for a surface

    Posted
    MD12121
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This charger does exactly what it is described to do. Quickly charges my surface. Would recommend this for anyone looking for a Microsoft Surface charger.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome Charger!

    Posted
    Jasmine
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This charger has worked great! The only thing that I wish were different is the length and it is missing a USB socket that the original surface pro charger comes with.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great!

    Posted
    Jgirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was kind of disappointed that my surface pro that I have had for less than 6 months needed a new power cord...but this one works great and haven't had any issues since.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Whew!

    Posted
    808EAC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Lost my original connection in our residential move..so awesome that they had it in stock and now my Surface is back to being use-able!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great extra to have

    Posted
    donc3121
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought the extra charger for my office. now I no longer wonder if I packed it or not, I've got two! Great piece of mind for the money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works Great!

    Posted
    datguydere
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've never had any issues with this charger and works great with my Microsoft Surface Pro and Microsoft Surface Go.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great to have an extra while traveling

    Posted
    Annette
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I take my computer with me and it was just easier to buy an extra power cord for travel as well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great. Wish it was less expensive.

    Posted
    ajw1970
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Feels pricey but I wanted a spare so that I don't have to remember to take it with me when going from home to work.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Less bulky

    Posted
    TravelFriendly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This cord is better to travel with then the original one since it packs up smaller.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Replacement

    Posted
    DPDP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Out of town with a broken charger. Best Buy has the item in stock and the item was good as OEM

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works as advertised

    Posted
    Awall
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Works just fine. Does what it is supposed to do. Always nice to have a back-up charger.

    I would recommend this to a friend