Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $849.99
Clearance
The comparable value price is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 1097 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Surface Laptop 3's ease of use, light weight, and keyboard quality. Many appreciate its sleek design and convenient size, although some wish for more storage and USB ports. The battery life is also frequently praised. However, some customers reported issues with heat and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,097 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife needed a good laptop that was easy to use. This one fits the bill. The fact that we purchased it the day before she was told to work from home was a special benefit. Since then, she has used it every day for numerous meetings and other projects. it has been great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versatile Laptop for Anyone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop for any use. Students and professionals can benefit from the clean design and ample storage space. Tablet mode is a great addition making it a two in one device. Would recommend to any one who needs a simple but powerful laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this for my mother's birthday. she is not very tech savvy and found this product to be very easy to use. only complaint was that the keyboard stopped working briefly when she first turned the computer on. after restarting the computer, it has been working fine, but has happened one other time since then.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Dani,

      A brand new Surface Laptop 3 sounds like a wonderful gift for your mother. Thank you for sharing that it's been easy for her to use. We hope she continues to enjoy using her Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Ok, but wish I'd had time to research

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed new laptop QUICKLY so didn't do research, just took sales rep's recommendation (my bad). No serious issues, but don't like three things. 1) the magnetic power connection - its a good idea, but at least on mine the cord is a little wonky so it takes more fumbling than it should to make a strong connection. 2) Only one USB port, so had to buy a converter which is very small and I'm sure I'll lose many of them 3) not really fond of the "surface" surrounding the keyboard.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed

    Rated 4 out of 5 stars

    good but not a fan of alacantera

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its fast and good built but did not like alacantera

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    GREAT FOR COLLEGE

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE THE LAPTOP! I was debating on getting this or a macbook but I’m so glad i picked this one. My College semester is going to begin again soo I’m super excited to use it then! Maybe I’ll update this review after more usages through the semester.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Surface

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im happy with my micrososoft surface easy to use really clear screen I wish if I know to get better the surface table its hard using the laptop when are you doing digitizing you need a bigger screen if a know before buying this laptop but works great ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite laptop. I have two!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. I bought this Surface Laptop 3 for my youngest daughter that was starting college this year. I had previously purchased the original Surface Laptop (first version) for my oldest daughter a couple of years ago when she started college. They both love them. I've used a lot of laptops (Windows, Macbooks and Chromebooks). The Surface laptop is by far my favorite. Super thin and light with a great looking touchscreen and responsive track pad. Also, the face ID to unlock it works flawlessly. Much better than typing in a password each time. One last item. I had a problem with the original Surface Laptop, took it to a Microsoft store that happened to be near my daughter's campus and they swapped it out for a brand new one. Great customer service. I'll probably end up buying one for myself...

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thanks for sharing and being a loyal Surface fan! We're delighted that you and your daughters enjoy the touchscreen, lightweight design and Windows Hello. We hope they continue to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Weight
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Light weight, clear, bright screen, limited memory

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, clear & bright screen, limited memory

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Just what I needed!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly right out of the box! Quiet, cool and I like the keyboard! This is the 2nd one this year; bought them to use at the tax office! Working great! I had a surface for over 6 years and it never let me down and I’m glad I have a surface again!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review! We're glad to hear you've been enjoying the build quality and keyboard of your new Surface Laptop 3.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fast and long battery life

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this right before the shelter in place order and it couldn't have been more peefect timing. Boots very fast, handles web conferences on various apps, has a long battery life, and the touchscreen has been awesome for the kids to do E-learning assignments.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great laptop. I love the alcantara fabric and will always want this on any laptop. Stays clean even after a year. I was worried about it getting dirty and gross but so far it has not. They say it is easy to clean though. Super slim laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello David,

      We're glad that you're enjoying the design and performance of your new Surface Laptop 3. Thank you for sharing your experience; we hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my laptop. Everything Microsoft is worth purchasing. This laptop is fast and looks very modern. Light weight and holds a charge longer than stated. Overall i am very happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Amazing product!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It may hurt your pocket a bit but it is a great computer! No complaints. Much better than the Macbook Air had before it. In my opinion, much better than their Apple comparisons. Great for students and will last you a long time if you take care of it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s the windows laptop that’s too expensive!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You know a 10th generation 4 core i5 chip should perform better than this but I think it’s the operating system. Who made that system? Oh, Microsoft did! You would think they could make this thing perform better since you pay a premium for their name on it compared to say Dell, HP, Lenovo, or others. Oh, it’s sleeker and looks great. Not really, that’s way most my computers are Macs, but since Boot Camp and virtualization of Windows on a Mac is about to change I decided to grab this. It’s just okay and it’s because of Windows. I feel like I’m at work. Isn’t Windows something you have to deal with at work only? I feel sorry for everyone that just said “no” in their heads. I’m considering either returning or loading Linux. Just kidding it will just sit in it’s corner indefinitely until that rare occasion I actually need Windows.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great for college students!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It is nice & sleek. It is lightweight and it works very well overall as a college student. I have not had any problems with it and I have had it for almost 2 years now.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great grad gift

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For college for grand daughter. She loves it. If you can afford this better computer. Well worth purchase. I have bought one for each grand child 2 down and 4 years for next one. This is our start for their life beyond school.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Mary – Thanks for sharing and being a loyal Surface fan! We're delighted to hear that your granddaughter loves her new Surface Laptop 3. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Really Impressed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying the functionality of this laptop. It is lightweight and slim. Took a chance and bought it instead of the Surface Pro 7. I am pleased with my decision.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great buy!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 of these laptops. One was brand new, the other was "open box excellent". Both look completely brand new, Excellent product. Lightening fast charging, lightening fast processor. Very happy with these laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    By far my favorite computer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Microsoft Surface Pro 6, and recently purchased this Surface Laptop 3 just to have another computer for working. Both of them are so easy to use and are so visually appealing that you just constantly want to keep using them!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving a review! We're thrilled to hear you've been enjoying your Surface Pro 6 and Surface Laptop 3! Our team set out to create a beautiful aesthetic while also being powerful enough to support your needs, and we're glad to hear we hit the mark.

      Cheers,

      Heather
      Surface Customer Care Microsoft