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Customer Ratings & Reviews

Your price for this item is $849.99
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The comparable value price is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 1097 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Surface Laptop 3's ease of use, light weight, and keyboard quality. Many appreciate its sleek design and convenient size, although some wish for more storage and USB ports. The battery life is also frequently praised. However, some customers reported issues with heat and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,097 reviews
  • Cons mentioned:
    Usb ports

    Rated 4 out of 5 stars

    Lags after a year

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop worked great for most of the time until early 2021 when it started to lag. It would take a while to start up which was unheard of for laptops with SSD. A little disappointed with this product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Love, Love, Love

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my surface pro latop. Its sleek, lightweight and operations smoothly. My only issue is Microsoft could have adding more than one USB port. I didn't realize this feature until I needed another port. Grrr

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that you love your new Surface Laptop 3. If you're interested in expanding its number of USB ports, you may consider investing in Surface Dock 2. It adds two front-facing USB-C ports, two rear-facing USB-C ports, and two rear-facing USB-A ports. For more information, please go here: https://www.bestbuy.com/site/microsoft-surface-dock-2-black/6408935.p?skuId=6408935

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great. I like the backlit keyboard. I wanted a touchscreen that is lightweight and has a long lasting battery and this is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop over a year ago and it is still good as new. I always receive compliments on its looks, the soft keyboard is my favorite part about it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable lightweight laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Perfect size-fits in briefcase. Lighted keyboard, facial recognition password, great scanner. No issues at all. Perfect for my Small business.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Annie – It’s great to hear that Surface Laptop 3 is a perfect fit for your business. We’re thrilled that you’re enjoying the backlit keyboard and Windows Hello Face sign-in option. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better IO than previous gen. Reliable machine. Loved my macbook but needed a windows based machine. This is as close as it gets as far as build quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for intro into mid-grade laptops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For many years I have bought low-priced laptops that lasted about 18 months. I was ready for an upgrade and the Surface 3 was a good choice and reasonably priced for what it offers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, GOOD QUALITY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't think I would like this laptop, but it's so good. I bought it on sale, so it wasn't expensive and for the price, I got it for, I feel as if it was definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter heading towards college not only found this to be very easy to operate but also to exhibit all the necessary tools to use while she advances her education

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great tablet-computer combo

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer and great price. My son uses it for school and for other projects. He has installed several applications and the computer is fast and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great value - open box.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this at open box for about $650 - what a steal. This has the 10th Gen Core i5 with the G7 Iris Graphics...which is the best for this CPU type. Great for Covid Computing!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great lightweight laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! I haven’t owned a laptop since my undergrad (5 years ago) and bought this for my masters program! It’s great lightweight and sleek. Everything I wanted!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Marissa,

      It's great to hear that your new Surface Laptop 3 has everything you want in a laptop. Thank you for sharing your experience with it; we hope it helps you complete your Masters program. Good luck!

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Awesome little laptop for kids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge improvement over a Chromebook. Great and enough power for my daughter and her school work during this pandemic. Good quality and easy enough for her to use.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    sometimes gives me issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sometimes its functionality is a bit unstable? e.g. sound, recording, image cuts in and out, fan super loud. Still working on it, and i hope these issues get resolved!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The product is good but the service I had was not

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got the laptop I bought it as an EXCELLENT refurbish product on the website and it looked clean and new but when I opened the laptop, nothing worked, the touch screen and the keyboard did not work at all. I wanted to have it check by the geek squad but they said they couldn't do it at that time and will take weeks to have it check. My point is I thought the product would be in excellent condition since that what was said on the website and when I got it I didn't work and I needed the laptop that time so I had no choice then to buy a brand new one. And the staff were not that helpful they were just suggesting me to buy a new one instead of having it checked. I just wish the staff were more helpful but the laptop is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid machine for the price. My real advice would be to wait for a sale to purchase it. We have bought a few to use in the field and each time it was on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Microsoft Surface laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this item for my daughter as she is in school. She loves the flexibility of a laptop and tablet in one. The battery lasts for days without recharging.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Awesome laptop!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality you would expect from a Microsoft product. I love the feel of the keyboard and the speakers are amazing! How it can produce such full sound from something so small.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great camera, great keyboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this laptop for about a month now and I love it. It has great camera quality the features are amazing I love the keyboard and the material of it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jason,

      Thank you for sharing how much you love your new Surface Laptop 3. We're glad that its features and comfortable type cover fits your needs. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Great business laptop. Solid performer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build quality, preinstalled with Windows 10. Definitely update firmware ASAP to avoid weird trackpad issues. Generally a good performance windows laptop.

    I would recommend this to a friend