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Customer Ratings & Reviews

Your price for this item is $849.99
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The comparable value price is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 1097 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are positive about the Surface Laptop 3's ease of use, light weight, and keyboard quality. Many appreciate its sleek design and convenient size, although some wish for more storage and USB ports. The battery life is also frequently praised. However, some customers reported issues with heat and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,097 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Replaced a 5 year old 15 inch HP and it is like moving to a different universe. Really appreciate the seamless integration of hardware and software. Great screen resolution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best lab top ever. It was between this or Apple Mac book. It was also the same price but I chose this because it’s touch screen and I just prefer using Microsoft!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium laptop .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Awesome display, very nice keyboard. Best Buy purchase experience was great. Ordered online, picked up in store the same afternoon. The staff were super helpful. Couldn’t be happier.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Sam,

      It's wonderful to hear that you're happy with your new Surface Laptop 3 as well as how easy it was to order. Thank you for sharing your experience; we hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome laptops

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptops arrived quickly and were just what our team needed as we prepped for team-wide remote work. The power button is pretty well hidden on the keyboard so it's hard to find, but that is my only complaint

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using this for over a year. I switch from apples to this product. This Microsoft product far exceeds my needs and is a much better product than Apple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer. Bought I t for my son.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are a Mac family though we’ve previously owned PCs. I love my MacBook but wanted a touch screen computer for virtual learning. So happy with this one. And it was on sale!!! I plan to buy 3 more!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      A new Surface Laptop 3 sounds like a wonderful gift for your son. Thank you for sharing how happy you are with it and we hope that your son enjoys using his new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Quick and responsive service, in spite of Covid-19

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to purchase a laptop computer directly, instead of over the internet. The service was quick, accurate and safe. Distances were properly maintained and the salesman was professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievable!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just awesome. Wife is a teacher teaching from home. She uses it to get away from desktop to teach from other area's of the house and is more mobile. Powerhouse of a laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Laptop for college student

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for college student and it’s perfect! Has all the features she needed and works seamlessly. Love the automatic save feature; that’s been a lifesaver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for my dad now I want one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my dad and he really enjoys using it for his online classes. The touch screen helps when he is not able to properly drag items. Platinum color is nice but I would prefer black.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surfacepro is perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter loves this laptop! It has all the features she was looking for and more. This is the third Surfacepro I have purchased. ( one for each of my granddaughters)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop. Was given as a gift for new college student. The only problem is that it was shipped with a cracked screen. Got a replacement. Much better now!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what I needed. The soft surface is a nice feature. The only down side is no hdmi port and only one USB port. Otherwise is has a lot of features and it’s great for a student!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Connor,

      It's great to hear that Surface Laptop 3 has fit your needs as a student. We're glad that you're a fan of its comfortable design, too. Thank you for your feedback; we hope you get a lot of use out of your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great for WFH

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this about 5 days before I got sent to work from home. I'm so glad I did, because my old laptop would have never kept up. I am able to connect remotely to my work PC with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great on the go laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travel friendly. Easy maneuvering. I'll admit the screen looks serviceable from a normal viewing distance; colors pop, and it's bright enough to use in direct sunlight.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Laptop 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display is very good, and I appreciate the speed that the computer allows. I would like more ports on the computer itself so that I didn't have to get a docking station to have a mouse and a printer at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for virtual teaching and learning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it’s a laptop and a tablet. This purchase was needed for teaching students virtually during this pandemic. It has made the transition easier and has so many useful tools!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Ozzie,

      Thank you for sharing how useful Surface Laptop 3 has been for remote learning. It's great to hear that you're a fan of its versatile design, too. We hope it continues to help you teach your students online.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Computer Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent organization and service. The personnel brought the items out immediately and there was no wait involved. They were friendly and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for work or school.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used the Surface laptop for several years now. When the unit was damaged I purchased another Surface at Best Buy. Great laptop and Beat Buy was awesome in setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect laptop for my needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was fantastic - learned about my work and personal needs, everything about my new Surface is great. A thin profile, very light, cool textured typing surface....so far so great!

    I would recommend this to a friend