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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1097 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Surface Laptop 3's ease of use, light weight, and keyboard quality. Many appreciate its sleek design and convenient size, although some wish for more storage and USB ports. The battery life is also frequently praised. However, some customers reported issues with heat and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,097 reviews
  • Rated 5 out of 5 stars

    This product is great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is studying computer animation and functionality of this computer makes his projects and assignments so much easier. He has everything he needs at his fingertips. Great buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Another Fine MS Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a fan of the Surface line of products, and he Surface Laptop 3 has not let me down. The single drawback is the touchpad is a little stiff requiring more pressure then other laptops I have owned/used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exvellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m honestly so happy with this purchase. Computer runs great! No issues and it was such a fast quick transaction. Thank you Best Buy and thank you Microsoft for a stellar product.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Nick,

      It's wonderful to hear that you're happy with your new Surface Laptop 3. We're glad that it easy to purchase and has been working well for you. Thank you for sharing your experience; we hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best laptop ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the years I've probably used over a couple dozen laptops from every major brand. This machine is by far the best I've used. Everything about it is perfect.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Ahhh Okay

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great in general BUT... I tried playing a simple nancy drew game on this computer and it overheats. Same with my husband's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very impressed with the touch screen.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing laptop. There is very rapid start up. The touchscreen is unbelievable. However, wish it had more than one USB port

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great computer for education purposes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    using this laptop has helped me complete my homework and keep my college courses more organized as well as a faster processor that allow work to get done more efficiently

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're thrilled to hear you're enjoying your Surface Laptop 3 for college! It sounds like you've found the perfect set-up for school and we hope you continue to enjoy your experience.Thanks for the great shout out and we're happy to have you part of the Surface family!

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    I like

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop, durable, small but sleek, touch screen responsive. I like the face recognition and the back light keyboard. Overall a nice investment for a laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not too bad...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love it, I wish battery life was a little bit better. Also, for the base model they only have one color. Lastly, in my opinion I think its a little bit too expensive but other then that it works fine !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Charger

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about a tear and a half. Then all the adaptor files, especially for the wifi, started corrupting continuously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just about right for me,

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my laptop. Unfortunately , I just miss my touchscreen laptop. This is very useful for my studies. I am happy of what I have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife LOVES this surface. She uses to work remotely and plug into surface dock to pair with multiple monitors for desk work as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for college student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 3rd surface laptop. I loved mine so we bought one for our son going to college. We bought another 1 year later for the next son going to college.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love how slim and skin like feel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s same quality as a apple, but it’s feels more smooth and skin like touch. Love how it’s touch screen. That makes a big difference. I’m in Love with it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Always purchase. Cheaper one or a chrome book. And this was well worth the extra money. Doesn’t feel like a laptop

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Microsoft Surface - too slow for me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and easy to use but it was too slow for my needs and ended up returning. Would be fine for a young student or a casual web user.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the touchscreen aspect but not a fan of how dirty the screen gets. Speakers are good but wish they were louder. Love the Face ID entry and the customization. Overall very satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface PRO 3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is perfect! I needed a laptop I play XBOX avidly!! So it is all cross platform! I love the easy accessibility! Perfect for my lifestyle!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – It's great to hear that it’s a good fit for your needs. We hope you continue to enjoy using your new Surface Laptop 3. Cheers, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older surface that I ran my entire office on. That one was 5 yrs old. Never had an issue. Hopefully the same with this one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good build quality and great interface!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from macbook air, surface feels slow but the display is really good...would be interesting to see how this thing fares when gets a little old and gets loaded with multiple programs

    I would recommend this to a friend
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