Customer Ratings & Reviews
- Model:
- VGY-00001
- SKU:
- 6374327
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Surface Laptop 3's ease of use, light weight, and keyboard quality. Many appreciate its sleek design and convenient size, although some wish for more storage and USB ports. The battery life is also frequently praised. However, some customers reported issues with heat and fan noise.
This summary was generated by AI based on customer reviews.
Microsoft Surface Laptop 3
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display went bad 5 months after purchase. Best Buys return policy is terrible so now I have to deal with Microsoft directly.
No, I would not recommend this to a friendONLY GOOD FOR 6 MONTHS.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months of use. This computer is junk. The screen will no longer turn on.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi – We're sorry that your Surface isn't meeting expectations. We recommend that you contact Microsoft Support for assistance here: https://aka.ms/AA4rbq6 Hope that helps, Erica Surface Customer Care
Screen is like a mirror
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has such a glaring screen that I can not work on it. Its like a mirror. I am so disappointed. I have to return.
No, I would not recommend this to a friendI team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A week after the charger is not charging the Laptop I will bring it back to be checked out
No, I would not recommend this to a friendDefective Laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Wi-Fi keeps cutting out, I have updated the computer and still the same
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear you've been having some difficulties with your Surface Laptop 3. Our support team would love to work with you on this issue and can be contacted here: https://aka.ms/AA4rbq6, at your earliest convenience.
Kindly,
Heather
Surface Customer Care
Would recommend 100%
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an amazing laptop when I got it. Started off with a surface go 2 then moved onto this. I used it for design work and coding and it worked very well for that (even did a bit of gaming on steam heheh ;)) would 100% recommend
I would recommend this to a friendDoes not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to restart the computer every 5 minutes to get the screen to unfreeze
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Kate,
Thanks for reaching out. We're sorry to hear you've been having some difficulties with your Surface Laptop 3. Our support team would love the opportunity to assist you further with this issue, and can be reached at your earliest convenience via this link here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
- Pros mentioned:Battery life
Got Me Through Nursing School!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Laptop. The material around the keyboard is comfortable and good for people with a sensitivity to the cold. This laptop got me through nursing school. I love the touch screen capability when I am reading E-texts and the battery life is impressive.
I would recommend this to a friend broke not even a month into having it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke after 27 days and the return period is only 15 days.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Lindsey,
We're sorry that there's an issue with your Surface Laptop 3. If you haven't done so already, we recommend contacting Microsoft Support for assistance under the laptop's one-year limited manufacturer's warranty here: https://support.microsoft.com/en-us/help/4023527/surface-how-to-get-service-for-surface
Hope that helps,
Chuck
Surface Customer Care
- Pros mentioned:Keyboard qualityCons mentioned:Fan noise
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the chance to pick up the platinum 8GB 128GB option over the weekend as an open box, as it was the only option in my area, unless i was wanting to wait to the middle of the month to receive one through the mail. I had traded in my Surface Pro 6 towards the purchase, nothing was wrong it, i just was wanting more of a laptop experience, and i wanted a bigger screen as I am going to use the unit for work. So far, so good. I primarily use the unit for work, which most of my work is done through Chrome and any work I have is all saved on my One Drive, so hard device space was not really a concern. So far my thought on the laptop are great. I think for the money and build quality of the unit, I feel that my purchase was a sound one, especially since I didn't need a computer for any real heavy lifting. Also, so far, no real fan noise that I have read from other reviews, but thats probably because I am not really pushing the unit hard in any way.
I would recommend this to a friend - Pros mentioned:Battery life
Good laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im writing this review on the laptop currently and its a fine laptop. I would spend a little more for a more powerful slim laptop but for web browsing and videos this laptop is great Battery life is great as well
I would recommend this to a friend - Pros mentioned:Weight
Love it !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love this laptop. Everything about it Is amazing. Great memory. Great camera. Light weight.
I would recommend this to a friend - Pros mentioned:Ease of use
great. light
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. No issues . compact and easy to travel
I would recommend this to a friend Great laptop that isn't too pricey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in 2020 when I started working remote so it's almost 4 years old. This laptop has served me well and is still up and running. I purchased the base model with the Intel i5 as I don't do anything too demanding. I do wish battery life was a little better. For my use case, it usually won't last a full 8 hours of work. I'm getting about 6 hours or so.
I would recommend this to a friendTHIS IS IT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three years in and my surface is holding strong. I have had the surface pros now the laptop they last! I use it for personal and work use. I love that it hasn’t slowed down nor has had major technical issues like my old dells and HP.
I would recommend this to a friendReliable with a great look
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this laptop for 4 years and I love it. The sound is great and so are the visuals. I use it almost everyday. I recommend it.
I would recommend this to a friendGreat laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its 2024. Bought it in 2020. And it’s still working. No issues. I Used it for school and kids used it for streaming. It’s held up pretty well. I recommended this laptop
I would recommend this to a friend- Pros mentioned:Ease of use, Weight
Excellent for School
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is so easy to use and work with. Very lightweight but durable, good for carrying to school. Speakers are loud and clear. The charger also comes with a USB plugin which I thought was cool. Camera has really good quality. Also has face recognition to unlock your laptop (optional).
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
It's great to hear that your new Surface Laptop 3 is an excellent laptop for school. We're glad that you're a fan of its lightweight, durable design, too. Thank you for sharing your thoughts; we hope you continue to enjoy using it.
Cheers,
Chuck
Surface Customer Care
Awesome laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop! It has never failed me .. it’s an amazing laptop if you’re a student.
I would recommend this to a friendReally good computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such an amazing computer, and very easy to use as well as Is very sleek for transportation
I would recommend this to a friend
