Enjoy a safe, convenient shopping experience.Learn more

Main Content

Customer Ratings & Reviews

Highly rated by customers for:

Customer images
Your price for this item is $1,599.99

Customer rating

Rating 4.6 out of 5 stars with 364 reviews

92%would recommend to a friend.

Write a Review

Rating Filter

Pros mentioned filter

Cons mentioned filter

92%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 15 reviews

Page 1 Showing 1-20 of 364 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Geek squad keeps their word and provides the best

    |
    Posted .
    Owned for 3 weeks when reviewed.

    The whole process was insane from the moment that the package arrived to the moment of opening it was a exciting experience, overwhelmingly Happy with the results of the quality and the safety and the care that was provided to making sure that this package came as described, But this is not my first experience with Best buy geek squad My first experience with geek squad was an Apple watch ceramic that was also to this day of quality and in mint condition thank you

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Recommended

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I love this laptop very fast, light and have good keyboard pad, nice touch screen. Just the battery has slightly less time to run out than what they said.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    HATE IT! Horrible Storage!

    |
    Posted .
    Owned for 6 months when reviewed.

    I. AM. MAD!!!!! I bought this computer after having a MAC for about 4 years. I never had problems with my MAC, and it always ran amazingly. It was not only what I used for a huge portion of my schooling but also work. I am not a huge Apple fan altogether, so I thought I would branch out and try this computer. Less than 6 months in I'm getting notifications that my storage is full, and that I am somehow using all 256GB. When I go in to check out my storage, the largest app I have is 500MG and there's absolutely no way that everything adds up. Now, I can't do school work or office work because even trying to save a 1-page paper is too much for this stupid thing. Such a waste of money.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    I'm in love!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Not only does it look sexy but it is exactly what I need to do the multiple tasks I work with. Awesome! This laptop makes my work life easier. I look forward to finding out what more it can do. I am well pleased.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Worth the extra bucks for better build quality

    |
    Posted .
    Owned for 1 week when reviewed.

    I chose this computer and spent the extra bucks mainly for the lighter weight and better build quality than the typical plastic-y laptops all competing for best value. I bought the black i7 for me and the pink/sandstone i5 for the wife. Note that certain colors like black, silver, sandstone have an all-metal build, while other colors like blue for some reason still have that cheap plastic "Alcantera" material around the keyboard. That is surprising since even the new Surface Laptop Go has a metal build even in blue. The keyboard has a nice feel, with a crisp, light touch, that my hands took a little time to adjust to from my previous, low-end Thinkpad. I mainly use for Internet and Office-type productivity, no video stuff. I have not noticed any heating, even when its on my lap. So far I do not recall the fan ever coming on either. For my uses, I am not sure the i7 is noticeably better than my wife's i5, but since it is my main computer I wanted to get the higher-end processor just in case. The charger is proprietary, which sometimes can be inconvenient in some products, except this one is particularly easy to connect with a sort of magnetic clip-on that guides it easily into connection. This screen works really well with the Microsoft Surface Pen (sold separately). That is handy in case our kid wants/need to use our computers for school projects, etc. I have not had reason to turn the volume up high, but the speakers and sound quality have been more than adequate for something with a slim build like this.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Very fast, lightweight, Great Performance

    |
    Posted .
    Owned for 2 months when reviewed.

    Is a great lightweight laptop that performs awesome. Although it is not equipped with a dedicated Graphic card, it runs games smoothly. Battery life is long and reliable. When operating in normal (not peak) performance, fan noise is a bit annoying. It makes a noise on a base of periods rather than being constant, steady noise.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    My favorite laptop; a workhorse. Sounds great too!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    This computer does it all for me except fold into tablet mode. I's build is beyond solid, although beware of scratching any color but silver since there is likely white underneath. The glass trackpad is the best I have ever used; large and perfect sounds and travel. The keyboard is also the best I have ever experienced; quit and just the right amount of travel; butterfly-style keys that are backlit in three brightnesses. Speaking of brightness, I returned the i5 due to the display auto-brightness being all over the place; this one hits it just right and is not jumpy like the i5 version. The sound is almost better than the Yoga 91. I am not sure how this "Omnisonic Dolby" sound system is configured but this guy is very loud and the stereo disburses beautifully, sometimes wish it had an equalizer but it sounds fine without it. I placed a tempered glass protector over the screen from Megoo that fits perfection to prevent the screen cracking issues folks have encountered; it went on easily and it is almost impossible to notice unless you are looking for it; it does not hamper closure whatsoever. With the lack of bloatware, the SL3 runs seamlessly. The fan was cooking at times on the i5 but not here at all. I bought a Surface Pen to use in case I need to draw a diagram for a patient in my work. It may come in handy. Do I miss the fold in half mode, you ask? Not nearly as much as I thought. This is a keeper!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you for sharing your experience with Surface Laptop 3. It’s great to hear that it’s working well for you. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Awesome laptop

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Quality sturdy build, solid aluminum. Minimalist design. When you close it the laptop becomes very compact. A lot of screen real estate for the size of the laptop. I like the more 3/2 aspect ratio as opposed to extreme widescreen. Runs whisper quiet. Good battery life. Extremely fast at loading websites and running Microsoft applications. Boots up in something like 10 seconds and when you open it from sleep wakes up immediately, detects your face and unlocks. No complaints so far. There is a lack of connectivity but all laptops this thin have that. Thankfully it still has a USB-A for older peripherals but I have it plugged into a dock through USB-C when at home and everything works great using that.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Sean,

      We're glad that you're enjoying the sturdy construction, powerful operation, and compact design of your Surface Laptop 3. Thank you for sharing your experience with it; we hope you continue to enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Features

    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Beautiful laptop even for hardcore

    |
    Posted .
    Owned for 9 months when reviewed.

    If you can still find this at stores at a discount, go all for it! The 3 & 4 aren’t much of a difference. This laptop is on heavy used since I bought it. Music production/editing on a daily basis. The battery is good, I don’t carry my charger around but you’ll need to give it a charge maybe every other night if you’re a heavy user.

    Features

    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Display
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    No issues

    |
    Posted .
    Owned for 8 months when reviewed.

    So far i don't have any issues. I've had it close to a year and the battery life has been consistently great. Honestly if try to buy a laptop with less than 16 gb of ram, or a less than high tiered processor then you're going to run into issues. Long story short, technology outdates itself overnight. If you don't buy the best performing specifications then you'll be outdated much faster. Soend the extra money..

    Features

    Display
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Very portable and powerful for small laptop.

    |
    Posted .
    Owned for 1 month when reviewed.

    What I wanted from a laptop was it’s portability and it’s functionality, and this definitely delivers. But I have one problem with the Surface is mine came with software bug and it kept black screening when blue light filter was on. I went with Geek squad and they “fixed” the problem but it was only temporary because the black screen returned once again. Not sure what the problem is but it seems that it’s common with the Microsoft Surface. Overall the laptop works great and is pretty powerful for how small and compact it is.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Set up

    Rated 5 out of 5 stars

    Great Laptop

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Great Product! Valuable for personal and professional work! Easy to install!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice laptop for college

    |
    Posted .
    Owned for 4 months when reviewed.

    This laptop is beautiful and powerful enough to run all the programs I use in civil engineer. I was tempted to buy the newer surface laptop 4 (Intel i5), but it does not have the top specs and the discount price I found on this surface laptop 3.

    Features

    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great laptop with flaws

    |
    Posted .
    Owned for 3 weeks when reviewed.

    The only reason I bought this laptop is because of the screen. 3:2 aspect ratio is much better than windscreen for productivity. It is also fast. What I don't like about this product is that the quality control is inconsistent. I had to return this laptop because it was making cracking sounds every time I open the screen. Lack of adequate ports and no usb-c charger is another downside.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Speed
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Surface

    |
    Posted .
    Owned for 5 months when reviewed.

    Love my Surface laptop doesn't fall short to MacBook. Full office on the go. Battery lasts long and the display is quality.

    Features

    Speed
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great laptop with some compromises

    |
    Posted .
    Owned for less than 1 week when reviewed.

    After some disaster quality control experiences with 4 other major laptop brands. I finally switched to the surface laptop. A few highlights: 1. Most importantly at least for my own experience: Quality Control. I am tired of getting new devices with QC issues but the surface laptop I received is perfect. 2. Nice screen color and resolution. 3. Excellent build quality. 4. One of the best keyboard and touchpad combination on the market. A few compromises: 1. Screen is too glossy to use in a sunny day even for in door use. 2. Power connector is awkward. Although it's magnetic, it's still too loose. 3. Too few ports. Only 1 usb-a + 1 usb-c. Even 1 more usb-c would make it a much more versatile device. It would be even better if it has a sd-card reader.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great computer!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I got this laptop for school and so far I’m really content with it. It’s very easy to navigate and also super compact and small so it’s easy and lightweight to carry around if needed. I was hesitant about the price at first because I didn’t want to spend that much on a laptop but it seems like microsoft really did a good job with their surface laptops. I would recommend.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for recommending Surface Laptop 3 to others. We're glad that its power and compact design has made it a great choice for schoolwork, too. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Very Happy

    |
    Posted .
    Owned for less than 1 week when reviewed.

    I am very happy with this item. I had bought an inexpensive Dell laptop and was very unhappy with the Dell. The Dell would take 10 minutes to start up and was very slow right out of the box. I got so frustrated I decided to spend some money on a what I was told was a very good laptop. So far I am very happy. I have only had it a couple days, but it is by far much better than the Dell.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Laptop

    |
    Posted .
    Owned for 1 month when reviewed.

    Ordered as a replacement for an older computer. I had been using a Surface Book at work and wanted to get a Surface Laptop for the house. Everyone loves how quickly it boots up, how light it is, and visibility of the screen. May go ahead and buy the 15" version next time to get the bigger screen.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Outstanding build quality, not enough ports

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Great laptop, performs well, but a bit overpriced for what you get when compared to competing models. No thunderbolt 3 port which at that price point has to have.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
Shopping Assistant