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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 83 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Surface Laptop 3's lightweight and high-quality design, praising its portability and responsive touchscreen. Many appreciate the excellent battery life and the aesthetically pleasing color options. The compact size is also frequently highlighted as a positive attribute.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 83 reviews
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Excellent quality and build.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and build. One of my favorite devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best laptop I've ever owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface 3 is sleek, easy to use and has a battery that outlasts many others.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for sharing! We're glad to hear you've been impressed with the battery life of your new Surface Laptop 3.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing with wonderful quality and reasonable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good discount and easy pickup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered online after reviewing several computers. I decided on the laptop I ordered due to the additional $300 discount on this color. Color does not matter to me so I ordered it online and picked it up at the store. It was very easy to pickup. I prefer to pickup at the store as I do not trust the mail. It was a very good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 2 out of 5 stars

    Not a great purchase.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Lenovo fan, but a family member talked me into purchasing this computer. For the first few months this computer was great. It's lightweight and compact. However; recently I have had issues with it powering up. First it was supposedly the jump drive I had plugged in, unplugged it and voila the computer booted up. I left the jump drive out. Plugged it in to charge, took it off the charge and it wouldn't boot up again. Was told to plug it in for 15 minutes and try again so I did. Voila it boots up. But WHY is this happening now? I'm so tired of this, it's not even paid for!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Exchanged and works perfect now

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return the original because the screen kept turning off when the brightness was at the lowest setting. Had it exchanged and it works perfectly now. Good for me running coding programs and playing video games. Love the look, but keep it clean, avoid oils

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three 15in screen Microsoft Surface laptop 3 is a winner. It's a little heavier than expected, but not a pitiful lack. The AMD chip set is fast. Best Buy got it to me very quickly... I'll be shopping there again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for students!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter heading to college. Wanted something powerful that would last all through. So far this has not disappointed. Plenty of speed and battery life is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Runs AutoCad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this to operate AutoCad. At first we were leery however it has proven to be a great tool for the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Screen for working from home.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this screen to mirror my dual screen set-up at work. It works fantastic with easy set up, even on my older work machine. In the market for something similar I highly recommend this product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy Microsoft Device | Lot of Hardware issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy Microsoft Device | Lot of Hardware issues | No Support from MS team. I purchased Surface Laptop 3 / i7 / 16 GB Ram / 512 GB hard disk on March 9, 2021. I barely used it for 3 days, and my laptop started making this loud buzzing sound while charging, and the base really started getting warm (like its on fire). I only do basic office / corporate / business work on the laptop, no gaming or coding or video editing. So one would expect this laptop to work well. The mouse also freezes and stutters. For $1750.00 product you expect something better. Once I failed to get any support from MS team, I checked online for the issue resolution and realized that Best Buy and MS were aware of this hardware problem, but never solved it. The worst is that MS support team kept wasting my time in trying to resolve the issues, and I lost my window of return. But I am filing a claim for refund. But I strongly suggest that everyone stays away from MS Hardware. They are still not ready. Dont leave your MAcbook, HP, Dell foe this piece of crap.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very Impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turns on extremely fast, beautiful display, and gorgeous exterior. Have had no issues. Hands down would buy again, very impressed with this product so far.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Naomi – We're glad that you're a fan of its speed, display, and design. We hope you continue to enjoy using your new Sandstone Surface Laptop 3. Cheers, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    MS Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for my wife. She is very happy with the performance. Windows 10 still stinks but itis better than 8 and what choice do we have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Light and thin great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from the Microsoft Surface Pro 7 to the surface laptop 3. So far it was a wise choice. I did not really use it as a tablet

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your experience with your new Surface Laptop 3! It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop but multiple software issues. They do get fixed in updates but still annoying

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little pricey but definitely a very good laptop. so far Im very happy with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, easy to carry, light, fast, great tool to use for college

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Former HP customer looking to change but didn’t want the Apple learning curve. Love this one, very fast processing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth every penny i paid for this laptop....love the Surface.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well easy to set up no problem encountered would purchase again

    I would recommend this to a friend
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