Customer Ratings & Reviews

Exceptional Experience with My Windows Copilot PC Purchase at Best Buy! I recently purchased a Windows Copilot PC from Best Buy, and I couldn't be more thrilled with my experience! From the moment I walked into the store, the staff was incredibly helpful and knowledgeable. They took the time to understand my needs and guided me through the various options available, making the buying process seamless and enjoyable. The selection of Windows Copilot PCs was impressive, and I appreciated the opportunity to test a few models before making my final decision. Once I found the perfect fit, the checkout process was quick and efficient, thanks to their friendly team. I've been using my new PC for a couple of weeks now, and the performance is outstanding! The Windows Copilot features have significantly enhanced my productivity, making multitasking easier than ever. Plus, the design is sleek and modern, fitting perfectly into my workspace. Overall, my experience at Best Buy was top-notch, and I highly recommend them for anyone in search of new electronics. Their excellent customer service, coupled with a fantastic selection of products, truly sets them apart. Thank you, Best Buy, for making my PC shopping experience a pleasure!

I love the sleekness, Battery life is top notch! The speed and the display checked too.

The better speed excelente Long life battery Display good

I recently purchased the Microsoft Surface Laptop Copilot+ PC (13.8”, Snapdragon X Plus, 7th Ed) and overall I’m impressed — it delivers on many of its promises. The build feels premium, the display is terrific (bright, sharp, with great color accuracy), the battery life is solid, and the inclusion of Windows AI features / Copilot+ has proven useful for productivity and everyday tasks. That said, there is one downside I’ve run into: the 16 GB of RAM sometimes feels a bit limiting. When I push the laptop — e.g. having several browser tabs open, doing light photo editing, or running a few utility apps in the background — the system occasionally shows lag or slower-than-ideal responsiveness. It isn’t a dealbreaker, but for heavier multitasking or more demanding workflows, more memory would make a noticeable difference. What I liked: • Strong performance for everyday use • Excellent battery life • Gorgeous screen and solid design • Good storage (512 GB) — plenty of room for files, apps, etc. What could be better: • Memory could be better — 16 GB feels tight for heavier multitasking or more resource-demanding apps • Occasionally, when pushed, there’s a bit of slowdown attributable to RAM constraints Overall: If your usage is moderate — web browsing, office-style productivity, media consumption, light creative work — this laptop offers a lot of value. But if you often run many apps at once, work with larger files, or want headroom for future needs, you might want to consider a version with more RAM (if available), or budget accordingly.

It is a bit smaller than my previous version. The screen does not detach but I found that I hardly ever used that feature anyway. Love the color. Performs well. Learning to use Copilot more.

I was hesitant to purchase this laptop for awhile. It's very easy to get caught up in the numbers and the specs and if you do, this laptop may not be appealing. However, using the laptop is what matters and that is where this laptop excels. It is just a joy to use. The build quality is great, it looks beautiful (especially the Dune color), the keyboard is great, trackpad is great, screen looks very good and the speakers even deliver a great sound. It's not a powerhouse as far as doing intensive tasks, but for day to day usage, writing, surfing the web, basic content creation tasks or even simple gaming, this laptop is a homerun. One last thing to note that is incredibly important is the battery life and standby time. This laptop battery lasts incredibly long and when you put it to sleep, the battery doesn't drain. I put the laptop to sleep around 7pm at 100% charge, went to bed and when I got up and around, turned the laptop on at about 7:30AM and it was at 100%.

One of the fastest laptops I have ever used. Ideal for school. Very good performance, easy to use. I recommend it.

Love this laptop! Best purchase I’ve made in 2025! Love the touch screen option

The Microsoft Copilot Laptop, which integrates AI-driven features, is designed to enhance productivity and user experience. Here are some key points to consider when reviewing this device: Design and Build Quality • Sleek Design: The laptop typically features a modern and minimalist design, making it suitable for both professional and personal use. • Durability: Check the materials used in the build, as aluminum or magnesium alloy often indicate a more durable product.

I have been using this laptop for 3 months now and I love it! Display is great, runs super fast, love the keyboard. The size is perfect, not too small but not too big. Highly recommend

I love the Surface Laptop. I have a Surface Pro for work and really like it, but I wanted to be able to use a computer in my lap. This is the best of both worlds. So easy to use. Love the touchscreen too. Definitely recommend.

Great machine, fast and portable, I would buy it again if I have to. It only misses lighting up the key board, hope tehe next generations will do so

This is my second Microsoft Surface. Wouldn't have any other PC! It's travel light, syncs easily with my ancillary devices, plenty of storage, and lightening quick speed.

Excellent! Super light, fast technology, Copilot included which is very helpful for school assignments. Touch-screen integration has made it easy to navigate. Full memory for storage and app speed! Best investment for school and work!!

Remember that frantic app dance? 'Uninstall Photoshop, Install Premiere Pro.  Those days are GONE!!  The storage on the Surface Laptop 7 is a game-changer, allowing me to fully utilize the many photo, video, and graphic design apps I have collected.  The battery keeps up with my creative flow, the performance is consistently impressive, and the display is stunning. Overall, this laptop has been a genuine delight.

This laptop is exactly what you expect from a first generation snapdragon version of the amazing surface series. This thing lasts a long time on the battery and does. It struggle with any daily tasks you throw at it. One caveat is that as others state in reviews this will “for now” have compatibility issues with some apps and processes due to the change from x86 to ARM architecture. Besides that this is an amazing work horse if you want a clean notebook.

Honestly, it works amazingly. I do like how it's touchscreen AND has face recognition. It runs smoothly. I use this computer for college, and it's so good.

My daughter loved this laptop, not heavy and super fast and practical to be taking averywhere, she is 17 so she needed something good and stylish

Love my surface. I am able to get my work done. Easy to travel with. Great performance. I love it so much that I gifted one to a college student and she loves it!!

Smaller and compact for traveling. Perfect and the color is nice.