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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 609 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the Surface Pro's ease of use, lightweight design, and responsive touchscreen. Many appreciate its performance and the convenient size of the screen, while also highlighting the long battery life. Some users wish for more RAM and express concerns about the price and occasional overheating. The operating system also received mixed feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 609 reviews
  • Cons mentioned:
    Operating system, Price

    Rated 4 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great computer however it only comes with the basic operating system to upgrade use it for business you would need to buy office with no additional discounts which will drive the price up to the size of a regular laptop over all I like this device

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      It's great to hear that you like the functionality of the Surface Pro, and it's ability to run like a larger device like a laptop! We appreciate your feedback.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome Microsoft surface pro! Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Surface Pro ever! I'm enjoying every single moment of it. It's so good I have nothing else to say. I'll recommend it to anyone. Great for college students like me. Please go and get it ASAP!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best One Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded my Surface Pro 4 in for this one. I really loved it & there was nothing wrong w/my old one, but the short battery life was driving me crazy. This new one lives up to it's name. The extended battery life alone makes it worth the upgrade! True- it looks & runs almost the same as the older one, but this one is much faster & to me the screen looks sharper even though the tech specs don't support that. This was a great upgrade for me & worth the $.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Great TabTop :-)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Tablet & Laptop in one ... lightweight, beautiful & powerful device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my Surface Pro so that I had a portable option for working in documents and digital artwork. This has been able to fill that need perfectly. It's light and portable, and the battery life is tremendous.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was looking for a laptop since he started college. He was set on an iMac. In the end, he chose the Surface and has not been happier. It can do everything the Mac can do and more. Worked so well my older son, who uses nothing but Apple products, bought one as well and he is just as happy.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Moe,

      We're really happy to hear that your son has been loving his Surface Pro, so much so that his older brother went to go purchase one, too! We really appreciate you taking the time to leave a review, and have passed it along to our team.

      Thanks,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Battery Life. Ideal size.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the battery life so far. Traveled all day. Watched downloaded videos from Netflix throughout. Did some work on Word and Excel. By time we got to the hotel, still had 30 some percent battery. Ideal size for use between tablet when needed and also when using the keyboard for more of a laptop feel for productivity. Very quick performance as well.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      It's great to hear that you've been loving the performance of the device. We are happy that it's been easy for you to take with you on-the-go and can keep up with your day-to-day while traveling. Thanks for taking the time to leave a review!

      All the best,

      Amanda
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 4 out of 5 stars

    Great Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in construction and this Surface Tablet is great for on the job work. I recommend to others who like the versatility of the tablet but the keypad use as well. Also nice and light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great versatile unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice multi function laptop. Quick and performs good so far. A little on the pricey side if you buy the keyboard too...

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen, Weight

    Rated 5 out of 5 stars

    Laptop and tablet all in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for going back to school and I’m glad I did. It’s quick, lightweight, and changes from laptop to tablet with ease. Battery power seems to stay charged several hours. Touchscreen is very handy. Perfect for class or home use. I use it every day.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a Surface 3 to this and love the size, speed and features. Fantastic machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for school!! Great speed and easy to carrying around to do school work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touchscreen

    Rated 5 out of 5 stars

    Perfect for mobile office needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Surface Pro for a new job I was starting that I heard would require a lot of travel or running around the building. The portability is fantastic for what I do, the surface pen is great for note taking (took a little getting used to but now I love it), and the keyboard I was worried would be flimsy and useless but is actually fantastic. I will say the Surface mouse is a waste for me. I bought it thinking it would be very useful but I just prefer the touch pad of the keyboard cover. Overall fantastic tablet that I am really enjoying. Screen is beautiful, face detection for unlocking can be iffy at times but I feel that's more my fault for not being prepared for the camera to start looking. Speakers were surprisingly loud, I was not expecting that. I'm not audiophile by any means but if I wanted to play videos or music it could put out more sound then you'd expect.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ferg,

      Thanks for reviewing The Surface Pro. We're ecstatic you found the perfect fit! We love hearing success stories from people like you who utilize the full mobility that the Surface was intended for!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    sleek and powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently owned a Surface Pro 3, and now I replaced it with the 2017 Surface Pro because of the true dual use of the device. I use it as my digital notebook, and I use it as my personal computer. What's better in this year's version is its round edges for better handling, fuller sounds, and most importantly the battery life. I look modernly professional using this.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad to hear that you have been loving your Surface Pro! It sounds like it has been a great upgrade for you from the Pro 3, and we're happy to hear that you're liking the rounded edges, speaker quality, and battery life! We've passed your review along to our team and appreciate you taking the time to fill us in on your experience.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    So worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the surface! I mainly use it for school and it has helped me take better class notes. I use OneNote to take notes, I usually type my notes but in occasion my professors would draw something on the board, and it's nice to just grab the surface pen and use it to draw.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Diana,

      We're so happy to hear that you love your Surface and that it's been a great companion for all your classes. Thank you for taking the time to leave a review; we read each one, and appreciate your feedback.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a GREAT computer for use in school. Thin, fast, reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface is very light weight. Reliable and lots of battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Surface pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get unit for traveling. Long battery life and light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    New Adventure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a die hard Apple fan so this was a scary step for me. While it's taking me a bit to transition, I am finding it simple to understand and very easy to use. Much faster than my last non-apple laptop. I needed it for school and so far I'm not disappointed.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you so much for reviewing the Surface Pro! We are so glad to hear that you are enjoying your new device. Let us know if there is anything we can do to make the transition easier.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touchscreen

    Rated 4 out of 5 stars

    Capable machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It needs a keyboard to truly be utilized to its full potential, but overall it has worked very well so far. I wish the pen was still included though.

    I would recommend this to a friend
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