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Customer Ratings & Reviews

Microsoft - Surface Pro - 12.3" Touch-Screen - 128GB - Intel Core i5 with Black Type Cover - Platinum-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 194 reviews

97%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 194 Reviews
  • Rating: 5 out of 5 stars

    Microsoft Nailed It

    Posted
    Jstanley
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Build Quality = Incredible Battery Life = Fantastic Speed = Blazing Screen = Amazing I can't recommend this thing enough. I never thought I could love a laptop running Windows and almost made the switch to MacBook. I was told that since these were built by Microsoft, it was designed to work very well with Windows while other laptops and PC's are built by third party companies that throw pieces together to just "make it work". I can tell that this is going to last a long time and will continue running great for several years to come. I've owned many laptops/tablets/desktops over the years and none of them come close to the quality of this Surface Pro. Get one. You will NOT be disappointed.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to review your Surface Pro experience! We're so happy to hear that you have been in love with your Surface Pro. We really appreciate your feedback here and have forwarded your review to our team.

      Thanks again,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Good Opportunity

    Posted
    DealBroker
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this computer/tablet to replace my old computer (white MacBook) and considered it a good opportunity to explore the capability of the surface pro w/ the type-cover as well as the Windows 10 OS. This computer is definitely perfect for those who wanna do more than just have a computer which was a fun piece to discover and I am still discovering on this tablet PC. However, because I used a Mac OS system for the last ten years, I find it difficult to navigate the system and to use USB drives. In fact, I attached a 1TB drive to the PC and, although it was registered as functional, I couldn't open the drive so I could transfer some old files. I still need to do some research on this conundrum, but clearly it wasn't simple. So if you want simple, Windows 10 isn't the way for you.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for reviewing the Surface Pro! We really appreciate how thorough you were here, and it really helps us get to know what you're liking with your device, and where you think we can improve! We'll be passing this along to our team, and appreciate the feedback.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    love it

    Posted
    lilduderob
    • My Best Buy® Elite MemberElite Member

    It doesnt game like I wanted and the bamboo pen doesnt work. I heard it was supposed to work. I think the keyboard is so much better then the apple pro keyboard. I gave up an ipad to get this. I am using this as my main computer. I love it so much. Thank you I mean how can you say no to a tablet that is not a wireless operating system? It is full windows 10. When an ipad or android tablets give you a mobile operating system. I can bring this to school and do anything windows can do because it is Windows. If I had an ipad I would not even have a mac operating system. I love it so much. Especially with the weight. My Macbook air at 3 pounds feels so heavy compared to this at 2 pounds. I am sick with the flu and still able to do discussions. I love this product so much.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Wow! Thank you for taking the time to leave such a detailed review on your Surface Pro experience so far. We're glad to hear that you love your device and that it gives you the power to keep up with any of your demands at school and lightweight enough for you to take anywhere.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great product but not the best price

    Posted
    pittsdp
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this on Thanksgiving day on bestbuy.com and the price was $899 which includes the keyboard only. I saw the same product on costco.com for $899 but that includes keyboard and the pen. The pen is around $100. So you are getting more for the same price. So I returned the product. While returning bestbuy offered me to price match and reduce the price to $799. but I already got the product from costco so just returned it. Coming to the performance Surface pro is so good. Its like a tab and if you connect the keyboard its like a laptop and the surface pen just feels like you are writing on a piece of paper. Surface is a little heavy if you hold on for a long time but it comes with built in stand which works great. With USB and memory card slot its almost like a laptop.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate the honesty of your review, and are glad to hear that you are enjoying your Surface experience so far. We'll be sure to forward your concerns along to our team for consideration, and appreciate you taking the time to leave us some feedback.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    first glance

    Posted
    shot123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So I had this laptop for about a week now. The lack of hinge since its to function as both a tablet and a laptop takes a little getting used to. I still get urked when I have to keep opening the flap back and forth. But thats nit picking. The touch screen is good, but I will be honest I believe my very old samsung galaxy tablet has better sensitivity. I expected better from this since its 7 years newer. I am having difficulties with the new microsoft pen when using digital software. I wanted to draw using this machine but i spent hours trying to even get the pen to work with specific software. It is fast and it has a great bright screen. The sound is something i was suprised by, very nice. this is my honest review. take it for what you will.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave a review! We appreciate your input, and want to help you with the difficulties you've been having with screen sensitivity and your Surface Pen. Please email us at SurfaceCustomerCare@microsoft.com, and we can help you out.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Light and Fast

    Posted
    Dragon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was shopping around to replace my ageing Sony Vaio Tap 20 and came across this bundle on black friday special. I had looked at these in the past and put it on the back burner. After it finally arriving (ups took forever) I started it up and have been beyond pleased with it so far. The type cover works great, the surface is fast, silent and lighter then I thought it would be. Picked up a pen and case and now looking at a dock down the road. Although smaller then what I have been using, it is replacing my drawing tablet,computer and keyboard in 1 package. Also, very easy to get up and running, worth the wait.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We are so happy to hear that you have been loving your Surface Pro! We're going to pass your review along to our team, and really appreciate you taking the time to leave a review on your experience so far.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Surface

    Posted
    Collegegirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this laptop for college and really enjoyed the speed and clear sound. It was light weight and easy to bring back and forth to college which is a necessity. My only downside I saw to this was the size. It is a very small screen and the bottom where the keyboard is at isn’t hard bottom so you can’t sit it on your lap like most laptops. I love the battery life and could go two days before needing to charge it. Overall a good laptop just pay attention to size and what the purpose is for.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Present for my Son...he loves it!

    Posted
    KCFitz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought for my son as a Christmas present. He is into gaming and is a computer science major in college. He had no interest in tablets as he could not use his windows based software for school. He hinted that he would like the Surface. Mom and dad don't usually rank high on the awesome present list, but this year we did! He absolutely loves it and has been using it to take notes in his classes as well as watch videos, play games, do research, etc! He is starting his senior project and is now using it for programming....something. ";O_)

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're glad to hear that your son is loving his Surface Pro! We agree; it sounds like you two did an awesome job with Christmas this year, and we hope your son continues to enjoy his Surface experience.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Easy to use

    Posted
    Jwpetty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall it is a good computer. It runs quickly and has facial recognition. I would have liked at least 2-3 more USB ports. The keyboard is a bit flimsy if you use it on your lap. If you use it at a table or desk it is more sturdy. If you do a lot of work from a sofa or chair you may want an actual laptop as those keyboards are more rigid. Overall satisfied with the purchase

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're glad to hear that you have been enjoying your Surface Pro! We will pass your input about the ports on to our team, but in the meantime, we'd suggest looking into the Surface Dock! This will give you more ports, and allow you to use multiple monitors, too.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Excellent performance in an elegant package

    Posted
    metrichead
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was already a fan of Windows 10, and this unit puts that I an elegant package that wins as a tablet and a laptop. It’s fast and seems to handle all my basic business needs with ease. As with any unit with like this, cloud storage is a must to handle large file systems. This may take a mental hurdle but in the end ur documents are more secure and available.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're happy to hear that the Surface Pro has been an excellent device for you and your needs! It sounds like it's been able to handle all of your business well, and we'll be sure to share this input with our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Great Computer If you Like Windows

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am a Mac user, but I wanted to try a Surface computer using Windows. I think that it would be a great computer for someone who is familiar with Windows. However, it was not a great computer for me. So, I returned it to Best Buy. However, I would recommend it to someone who wanted a Windows computer in the format of a Surface Pro. I love the fact that it can function as a tablet or as a laptop. I wish Apple had that same format.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great little device!

    Posted
    RPC90
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was a bit skeptical about this purchase at first because I am all about apple products. I have to say, I am glad I made the purchase though. From gaming, to online usage, to design work to everyday email, this is the perfect little device. I would most defiantly recommend this to others. The only drawback I can see with my purchase is I did not go with the core i7 version...

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to review the Surface Pro! We are so happy to hear that you have been enjoying your device for gaming, work, and everyday tasks. We appreciate you providing some feedback, and will pass it along to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Best Windows 10 Device

    Posted
    MikeGentry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got this Surface Pro as a gift for my wife for Christmas. She had been using an IPad, but after seeing the screen, speed, and versatility on my Surface Book, she was ready to change. Only reason I didn't give it 5 stars is that it did not come with the Surface Pen. Have to purchase it separately. At the price you pay for a Surface Pro, the pen should be included.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for mobil computing

    Posted
    photog11
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've been using the surface with Capture One software tethered to my cameras to do location photography. Although I love my dell XPS and Mac laptop, the Surface tablet is easier to carry and use. The battery life is better on it as well. Two friends are planning to buy one after seeing it in action in the field.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time out of your day to review your Surface Pro! We're happy to hear that you have been enjoying your device, and will be sure to pass your review along to our team!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    AMAZING LAPTOP

    Posted
    DHEV
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I ABSOLUTELY LOVEEEEEEE THIS LAPTOP! I was testing out so many different laptops even Mac! I finally ended up going to this surface pro and am in love. Small, convenient and works perfect! Its a 2 in 1 but does not run slow like a tablet. It runs fast and efficient! If your a college student or work with business this is perfect!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave a review on your experience with your Surface Pro! WE are so happy to hear that you love the Surface line, and finally found the perfect fit with the Surface Pro! We'll be sure to pass your review along with our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great product.

    Posted
    Lisa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I went in to Best Buy on Black Friday looking for a new laptop. I told the guy what I needed and he showed me the surface. I love it. It’s fast, has lots memory and small enough to easily carry around but not so small that the presentation is lacking. I recommend it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey Lisa,

      We're so glad to hear that you are enjoying your Surface Pro. It sounds like you found the perfect fit, and we thank you for taking the time to leave a review!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great for business needs

    Posted
    CBusRed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was normally using a full size 15" laptop for my work, and packing that unit around with all the peripherals was a task in itself. Now I've slimmed down my bag and weight needed when carrying the SP. Highly recommend this particular SP if you're only doing business oriented tasks that aren't demanding of the specs.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're so happy to hear that you have been enjoying your device! We're glad that it's meeting your business needs, and appreciate you leaving a review.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great!

    Posted
    Steven
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ordering the Surface Pro on BestBuy.com was a great experience. The order arrived early. Upon receiving the computer setup was a breeze and everything worked as it should have. Working on the surface has been great while traveling. The keyboard is great to type on and provided a great cover to protect the screen.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Really well built system

    Posted
    JohnE
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I would compare this to Windows version of the Macbook. Everything about the system is well designed. Bought mine with the keyboard combo. It carries around nicely like a legal pad. Both the Surface Pro and the Macbook(s) are worth the extra money. I many times buy cheap laptops and tools. They don't compare

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi John,

      Thank you for your review! it's great to hear that you love the design of the Surface Pro, and how it carries like a legal pad.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great tablet

    Posted
    Gkellogg
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this to use in the field for work and for the last mount it has performed great, I replaced the surface 3 with this one and I would recommend that you do this as well. It’s a little pricey but after using it you will forget about the price.

    I would recommend this to a friend