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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 201 reviews

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98%
would recommend
to a friend

Customers are saying

Customers admire the Surface Pro's ease of use, light weight, and long battery life. Many appreciate its convenient size and the high quality of the keyboard. However, some wish it had more storage and USB ports. The price point was also cited as a potential drawback by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 201 reviews
  • Pros mentioned:
    Ease of use, Keyboard quality, Speed

    Rated 5 out of 5 stars

    Light and Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shopping around to replace my ageing Sony Vaio Tap 20 and came across this bundle on black friday special. I had looked at these in the past and put it on the back burner. After it finally arriving (ups took forever) I started it up and have been beyond pleased with it so far. The type cover works great, the surface is fast, silent and lighter then I thought it would be. Picked up a pen and case and now looking at a dock down the road. Although smaller then what I have been using, it is replacing my drawing tablet,computer and keyboard in 1 package. Also, very easy to get up and running, worth the wait.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We are so happy to hear that you have been loving your Surface Pro! We're going to pass your review along to our team, and really appreciate you taking the time to leave a review on your experience so far.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Microsoft Nailed It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build Quality = Incredible Battery Life = Fantastic Speed = Blazing Screen = Amazing I can't recommend this thing enough. I never thought I could love a laptop running Windows and almost made the switch to MacBook. I was told that since these were built by Microsoft, it was designed to work very well with Windows while other laptops and PC's are built by third party companies that throw pieces together to just "make it work". I can tell that this is going to last a long time and will continue running great for several years to come. I've owned many laptops/tablets/desktops over the years and none of them come close to the quality of this Surface Pro. Get one. You will NOT be disappointed.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to review your Surface Pro experience! We're so happy to hear that you have been in love with your Surface Pro. We really appreciate your feedback here and have forwarded your review to our team.

      Thanks again,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Speed
    Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a good computer. It runs quickly and has facial recognition. I would have liked at least 2-3 more USB ports. The keyboard is a bit flimsy if you use it on your lap. If you use it at a table or desk it is more sturdy. If you do a lot of work from a sofa or chair you may want an actual laptop as those keyboards are more rigid. Overall satisfied with the purchase

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad to hear that you have been enjoying your Surface Pro! We will pass your input about the ports on to our team, but in the meantime, we'd suggest looking into the Surface Dock! This will give you more ports, and allow you to use multiple monitors, too.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Weight

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product to use for anyone who has tried to fly with a bulky laptop. Lightweight, strong battery life, awesome graphics, and the ability to use as a tablet make it a good choice.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Excellent performance in an elegant package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was already a fan of Windows 10, and this unit puts that I an elegant package that wins as a tablet and a laptop. It’s fast and seems to handle all my basic business needs with ease. As with any unit with like this, cloud storage is a must to handle large file systems. This may take a mental hurdle but in the end ur documents are more secure and available.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're happy to hear that the Surface Pro has been an excellent device for you and your needs! It sounds like it's been able to handle all of your business well, and we'll be sure to share this input with our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Very nice laptop/tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I like the size and the weight. Just right for carrying around. Very fast. The screen is great to watch movies.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great for mobil computing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the surface with Capture One software tethered to my cameras to do location photography. Although I love my dell XPS and Mac laptop, the Surface tablet is easier to carry and use. The battery life is better on it as well. Two friends are planning to buy one after seeing it in action in the field.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time out of your day to review your Surface Pro! We're happy to hear that you have been enjoying your device, and will be sure to pass your review along to our team!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed
    Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Awesome tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a tablet that could function as a family computer and not take up space in our small home. This is perfect and runs fast. I wish it had more USB ports and an SD drive though.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband went back and got one for himself after using the one I got love the graphics and ease-of-use best product I've ever gotten.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Where have you been all my life???

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It may not be the most powerful computer out there, but this little guy is so great. It's fully functional as a PC, but tiny as a tablet. Originally got it because I needed something to travel with - but it has become so much more. Love it!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to review the Surface Pro! We're so happy to hear that you have been loving your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Best Windows 10 Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this Surface Pro as a gift for my wife for Christmas. She had been using an IPad, but after seeing the screen, speed, and versatility on my Surface Book, she was ready to change. Only reason I didn't give it 5 stars is that it did not come with the Surface Pen. Have to purchase it separately. At the price you pay for a Surface Pro, the pen should be included.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a surface 3 LTE which is on the brink of kicking the bucket. I bought the surface 4 as a replacement. Talk about a major improvement. Better graphics, faster processor and overall better experience. I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of our managers on the go love this little computer. It's highly portable, yet fast and snappy enough to stay productive. With the dock, you can easily plug it in at work to have a desktop experience at your desk.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Very well put together

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a breeze to use. It's light weight, laid out well, and quick. I was nervous given that it doesn't feel like a traditional laptop bit I've been pleasantly surprised by how much I love the surface.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great laptop/tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this a few days but so far it's great. It's a good size (small but not too small) and very fast compared to my Ipad. I can't connect it to my homegroup yet, but everything else works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in to Best Buy on Black Friday looking for a new laptop. I told the guy what I needed and he showed me the surface. I love it. It’s fast, has lots memory and small enough to easily carry around but not so small that the presentation is lacking. I recommend it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Lisa,

      We're so glad to hear that you are enjoying your Surface Pro. It sounds like you found the perfect fit, and we thank you for taking the time to leave a review!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Stunning display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun, light and easy to use! This is for my 11 year old and she was able to set it up and download apps. The camera is great and the whole this is light.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great hybrid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this portable system. Been traveling with me for a few months. Very fast and does everything a business class individual needs

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Nice hardware but expensive...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware is nice, the type cover is great. Overall, I think it works better as a laptop as opposed to a tablet, but nevertheless nice to have the option. It is expensive for what you get especially when considering the essential extras.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 4 out of 5 stars

    Surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for college and really enjoyed the speed and clear sound. It was light weight and easy to bring back and forth to college which is a necessity. My only downside I saw to this was the size. It is a very small screen and the bottom where the keyboard is at isn’t hard bottom so you can’t sit it on your lap like most laptops. I love the battery life and could go two days before needing to charge it. Overall a good laptop just pay attention to size and what the purpose is for.

    I would recommend this to a friend
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