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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 753 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers recognize the Surface Pro 6's portability, lightweight design, and responsive touchscreen as significant advantages. Positive feedback also highlights its generally good performance and practical size, although some find the battery life could be better. However, a common concern is the product's cost, with some users also mentioning limitations in RAM and USB ports. The finish is another area where opinions are divided.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 753 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface Pro 6 Best One yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the original Pro, Pro 3 and now Pro 6. They are all great. The Pro 6 battery life is ahead of the previous models by a lot. Start up is faster and it will give me a fill day of productivity with time on the battery to spare. I also have a surface Book that I use for mainly my office use. The Pro's I use for my employee and myself when onsite at multiple clients in a day. No issues Great performance!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect tablet for students

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace another tablet I had. I loved my other tablet, but the Surface is superb. I use OneNote to take notes and as a lefty, this can be frustrating when your hand is touching the menus on the left side of the screen as you write. The Surface has a setting for which hand you use to write with, so the menus don't activate as your hand moves. This might be standard with other similar machines, but my previous tablet/laptop did not have this. I also love that it's so light and portable. When I use it during class, it isn't intrusive to other students next to me. It's fast and I have access to all the programs I need for my major. I also purchased the keyboard, pen, and mouse, which I enjoy. I have read other reviews about the difficulty of the keyboard when you are working with the laptop on your lap. The keyboard is firm and doesn't flex when I type on my lap. The Surface with all the accessories is quite expensive. Depending on your needs, the mouse and pen may not be necessary. I would absolutely get the keyboard - no questions.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Wow, thanks for leaving such a fantastic review of Surface Pro 6 for the community! We always love to hear how people are using their Surface, and we're absolutely thrilled to hear your Surface Pro 6 has become your favorite device for school! We have no doubt your kind words will help others in the community who are looking for their perfect device, and we hope you continue to enjoy.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    The best PC/Tablet ever.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a windows machine, and want the portability of a tablet this machine cannot be beat. I have been using Surface Pro devices for years now. This purchase was for my wife because I am tired of getting her cheaper laptops that just do not last. The performance of the Surface Pro is beyond just about any laptop that I have used, especially in the same price range.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for sharing your review! We're so glad to hear both you and your wife are enjoying your Surface experience. Should either of you ever run into any trouble and are in need of assistance, our support team is always available here: https://aka.ms/AA4rbrl.

      Best regards,

      Sharmaine
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Good system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product easy to use cost effective an lightweight to use battery long life

    I would recommend this to a friend
  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Portable and functional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded a 2-in-1 for this and couldn't be happier. The 2-in-1 was way to bulky for someone who travels with their computer. With the laptop this functions like a laptop but it's so much lighter and smaller. I've been happy with Word and Excel on this, which is what I use most often. I'd recommend this to someone looking for a lightweight option with plenty of functionality.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the great shout out! We're thrilled to hear you're enjoying your Surface Pro 6. We're also fans of how easy it is to travel with this device, enabling you to get more done anywhere. We appreciate you taking the time to share your experience with the community and welcome to the Surface family!

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    MY SECOND SURFACE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my cat decided to knock my first surface off my table and break the screen, I needed a new one. Why you say? Microsoft does not make or replace the screens. So a new computer was needed. It is by the far the best computer made. Powerful, 12 hours battery life, does every everything except monster games. Wouldn't have any other computer except my heavy weight desktop brute.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Great portable laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great for school. Easy to use for note taking and web surfing. It's able to handle multiple tabs easily and runs fast and smooth. I like the portability of having a small laptop that doesn't feel to small. My only complaint is the charger. It disconnects very easy and sometimes I don't realize it's not charging. Other than that, I think this is a great laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Tablet/Computer for Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loooove this device. I take it to work with me every day, and it makes my life so much easier. If I am in a meeting I can write notes, I have Microsoft office with me everywhere with the portability and adaptability of a tablet, and I can easily switch to desktop mode when messing with my saved files or typing at length. I've already had so much use out of it in the first few months of owning it, and it pushes me to learn more of its software functionality, such as using drawing applications and the pen. It was a worthwhile investment for me, but it is more of a work/professional device. If you dont think you'll use the range of features it has to the fullest, you might want to explore cheaper options that fit your exact needs.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Eliza,

      We appreciate you taking the time to share your review with the community. We're so glad the Surface Pro 6 has been a wonderful tool for you, helping you accomplish more in your workday. With the Surface Pen, staying in-the-flow is easier than ever while navigating your device. If you haven't already, check out all the great features Windows Ink has to offer here: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.

      We hope you continue to discover all Surface Pro 6 has to offer!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with the keyboard, pencil and the mouse and love them all

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Speed

    Rated 5 out of 5 stars

    Love it so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to update from my 10 year old frankenputer. Wanted to try a laptop that seemed fun and useful. I'm not a gamer so don't require a lot, i do a lot of photos and artwork on mine. Didn't want to go the Mac route. Happy with the speed, ease of use and display quality. I got the hard case and keyboard to accessorize and will get the pen ASAP!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there!

      Thanks for the wonderful review and welcome to the Surface family. Glad to see you made the jump and that you are enjoying some of the new features you can use on your Surface Pro 6. We highly recommend getting the Surface Pen as well as that can only further enhance your experience on the Surface Pro 6. Thanks again for the review!

      Regards,
      Jonny
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Speed, Weight

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, easy to use. Fast and very convenient. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Speed, Weight

    Rated 5 out of 5 stars

    Amazing computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, fast, lightweight, and perfect for field work.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast, battery life lasts long, compact, no problems at all!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Had to have replaced, but good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a neat computer with lots of great features. I bought it to replace my iPad and laptop, which have both been showing signs of slowing down. So far it has served those purposes quite well. The display is very nice, the size allows for both functionality and portability, and it’s very easy to switch between tablet and laptop mode and to find what works best for a particular use. I also bought the Surface pen and found it to be worth the price, as taking notes and similar tasks are easy and enjoyable with it. The only problem I had was that the screen on the one I originally bought from Best Buy stopped working two weeks after I bought it... Microsoft replaced it for me and the new one is working well. I think the other one may have been dropped at some point before it got to me—I noticed after getting it home that a corner of the box was damaged, but thought little of it until the screen issue happened. I have several friends with various Surface models and the consensus is that these are well-made computers, so it must have been a fluke one way or another. I don’t regret my purchase and I am happy with my choice of product.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Rachel,

      Welcome to the Surface family! We're happy to hear that you are enjoying your Surface Pro 6 and glad that we were able to help you out with your initial purchase in the end. We love hearing how we're helping our users do more with their devices, so we really do appreciate that you took the time to leave this review.

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE my Surface Pro 6. Easy to use. Super light weight. So easy to bring with me while traveling. Great graphics and color. The mouse stores flat and is also easy to transport. Keyboard attaches & detaches instantly for use as a computer or pad. I love those options. Also use my Surface Pro for stock trading when on vacation.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for deciding to give Surface Pro 6 a try. We're delighted this has been the perfect travel companion for you so far. Between its lightweight versatile design, and powerful performance, it's no wonder taking productivity with you on-the-go is such a breeze! We hope you continue to enjoy.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The best tablet ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in need of a new tablet. I was going to go the usual Samsung/Android route but wanted to do more then just purchase another device catered to consume media. With a price not much more than a high end Android tablet I figured I would give the surface a shot. This was one of the best tech purchases I have ever made. This thing is quick with an Intel i5 processor. This is a full Windows 10 device so it runs all the applications that I need, and then some. I sprung for the Surface keyboard, and folded up it is the same size as an Android tablet, just MUCH more powerful and useful. With this much power and in this form factor I no longer have use for Android outside of my cellphone. It comes with Windows 10 Home, but I purchased a key for Windows 10 Pro. I now have the full Windows 10 experience in tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking at Surface for some time. Went to Best Buy looking to buy a Samsung laptop. A wonderful sales associate recommended a Surface Pro 6. I bought one and I love it. Perfect size, great battery life with plenty of RAM for my needs.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled that our friends at Best Buy helped you find the perfect fit with Surface Pro 6. We're glad to hear that you're loving the ultra-portable design along with powerful performance to spare. We hope you continue to enjoy all Surface Pro 6 has to offer!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Tablet/Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this Surface. The size is just right to occasionally use it as a tablet, but it is also not to small to be used with the keyboard as a computer. The pen is also an added plus when using it as a tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all-around device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of all worlds; is a great Windows tablet, or add a keyboard type cover and it's a powerful laptop with a great display. Add other options like the (expensive) Kensington SD-7000 Surface Dock, a keyboard and mouse and you have a complete desktop computer. Complete versatility. Materials and build quality are outstanding. Battery life is great. One issue is that after you've added a lot of extras for all of this versatility, you will have dropped some $$$. But the only real issue I have with it is that it doesn't have a "traditional" Thunderbolt port, although you can also add a Microsoft Surface Dock for good portable expandability.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Joe,

      Thanks so much for the review! We're happy to see that you are enjoying your Surface Pro 6. We love hearing how we're empowering users to do more with our devices, so thanks again!

      Regards,
      Jonny
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    One of my favorite devices!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We travel quite a bit as a family and having a lightweight device that can perform all the functions as a 4lb laptop and hold a battery charge that last 6+ hours is great. It allows for a lot of mobile work and schoolwork for my wife as we travel. Highly recommend.

    I would recommend this to a friend
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