Customer Ratings & Reviews

I’ve been using this laptop for over a month now, and I’m beyond impressed by its performance, sleek design, and functionality. The display is crystal clear, with vibrant colors that make every image pop—perfect for both professional design work and casual streaming. The battery life is outstanding; I can easily go a full day without needing to recharge, even with intensive multitasking. The build quality feels premium and durable, making it worth the investment. One of the standout features for me is its speed and efficiency. Whether I’m running multiple software applications simultaneously or editing large files, it handles everything seamlessly without lag. The lightweight design also makes it super convenient to carry around. Overall, this laptop is a powerhouse that delivers everything you could ask for—power, portability, and style. I would highly recommend it to anyone looking for a top-tier device for both work and entertainment.

It’s a great product from Microsoft as the Laptop works amazing and it’s a great deal for the price which we are paying to use this product. The Oled display is the best thing which has better performance than any other displays. Also it has a great processor which used for multi tasking and gaming. Mainly the battery is on the money. Really a great and worthwhile option as compared to many other laptops in the market. Finally the most popular thing I like is its convertible into a tablet as well. Easy carry and less weight.

I had some (a lot) of problems with defective units. I purchased the first unit from Microsoft and it ran very hot with about 5 hour battery life, so I returned it. Since all the reviews were so good, I decided that it was a one time thing and purchased my second from Best Buy. Unfortunately, this one failed too. One of the USB Ports failed. Best Buy exchanged it with another without any problem. The Flex Keyboard also failed and I was ready to give up, but Best Buy exchanged it for a new one also without any hassles. --Except for the travel time :( This time though, I got what I expected and it was worth it. I get 10-11 hours battery time, which is twice what my Surface Pro 8 got, and it's about 3 times faster. It runs everything I throw at it with a few minor problems. The screen gorgeous. I purchased this with a 512GB drive and upgraded it to 2TB. In short, I love the machine, I love the Flex keyboard, especially the haptic touch pad. I can't think of anything I don't like about the Surface Pro 11. O yeah, I also upgraded Windows 11 home to pro, -- another good investment.

The new Surface Pro with Snapdragon X Plus is a game-changer! Super lightweight and incredibly fast—apps open instantly, and multitasking is smooth even with heavy workloads. The 13” display is crisp and vibrant, and battery life easily lasts all day. Copilot+ features make productivity even smarter. Perfect for on-the-go professionals and students who want power without the bulk. Love it!

I bought the Surface for college work after one of my good friends recommended it to me, and I LOVE it. I'm a literature student and work in fiction editing. The tablet option is GREAT for working through readings while in a comfortable couch or bed, or even at a desk where I can slide my keyboard back to keep from commenting until I'm fully done with the piece. Battery life is perfect for getting me through an entire day of classes (9:30 am - 6 pm) without having to bring my charger to campus. On top of that, it feels like the laptop has wonderful pixel quality, making the screen feel HD. I'm so lucky to have gotten the latest model for a bit of a discount, combined with my Best Buy gift card. This device is wonderfully priced. I take off one star (really more like 4.5 stars) for the small issues I've had keeping both the keyboard and screen cleaner. Tiny smudges bother me on the screen, but a cloth made for cleaning glasses usually does the trick. The keyboard, like all keyboards, catches crumbs easily, and the smaller size makes it harder to clean out. As for the platinum finish, be wary of visible scrapes. I'm assuming there are cases for the Surface, but for now, I have no case, and my keys have ended up on the wrong side of the tablet and left a few little scratches. I really wish that 4.5 stars were an option on Best Buy because I love my Surface, and don't think my small problems make me love it less.(P.S. the unboxing was so satisfying!)

So far this has been a great computer for what I need it for. I use it for multiple editing programs, website design, and work purposes. It’s fast, portable, and has tons of accessories. The processor and the resolution is wonderful. I highly recommend this to any professional.

I recently had the opportunity to try out the Microsoft Surface Pro - Copilot+ PC, and I must say, it has been an impressive experience. The 13” OLED display offers vibrant colors and sharp resolutions, making it perfect for both work and entertainment. Whether I’m editing photos or binge-watching my favorite shows, the visual clarity really stands out. Powered by the Snapdragon X Elite 12 Core processor, this device handles multitasking with ease. I can run multiple applications simultaneously without any noticeable lag, which is a significant advantage for anyone needing to juggle different projects. The 16GB of memory complements the processing power well, ensuring smooth performance across the board. The 1TB SSD provides ample storage for all my files, applications, and media, allowing me to keep everything organized without worrying about space limitations. Boot times are incredibly fast, and file transfers are seamless—definitely a plus in today's fast-paced environment. The design of the Surface Pro also deserves a mention. It's sleek and lightweight, making it easy to carry around. The Platinum finish adds a touch of sophistication, and the build quality feels sturdy and reliable. Overall, the Microsoft Surface Pro - Copilot+ PC is an excellent device for anyone looking for a powerful yet portable computing solution. It excels in performance, display quality, and design, making it a worthy investment for both professionals and casual users. Highly recommended!

The Microsoft Surface Pro 11th Edition, equipped with a 13-inch OLED display, Snapdragon X Elite processor, 16GB of memory, and a 512GB SSD, represents a significant advancement in Microsoft’s 2-in-1 lineup. Design and Display The device maintains the sleek and versatile design characteristic of the Surface Pro series, featuring a robust build and the signature kickstand that facilitates seamless transitions between tablet and laptop modes. The 13-inch OLED touchscreen offers vibrant colors and deep blacks, enhancing visual experiences for both productivity and media consumption.  Performance Powered by the Snapdragon X Elite processor, the Surface Pro delivers impressive performance for everyday tasks, including web browsing, document editing, and multimedia playback. The integration of AI-accelerated Copilot+ features further enhances productivity by providing intelligent assistance across various applications.  Battery Life One of the standout features is its exceptional battery life. Users have reported extended usage times, making it a reliable companion for on-the-go professionals and students.  Software Compatibility While the device excels in many areas, it’s important to note that some users have encountered software compatibility issues, particularly with applications not optimized for the ARM architecture. This may affect the performance of certain legacy programs.  Accessories and Pricing The Surface Pro 11th Edition is sold as a standalone device, with accessories like the Flex Keyboard and Surface Pen available separately. Some users have expressed concerns regarding the additional cost of these essential peripherals, which can significantly increase the overall investment.  Conclusion In summary, the Microsoft Surface Pro 11th Edition offers a compelling blend of performance, portability, and premium display quality. However, potential buyers should consider software compatibility needs and the additional cost of accessories when making a purchasing decision.

You can see the WHOLE home office setting in the photos. My previous laptop felt short on the stand, but the surface feels closer and taller because it "stands up". I do a whole lot of video conferencing and presentencing, and I travel so much which is why I needed something so portable. I put it under an iPad pro for comparison. I don't do anything extra; just normal everyday work, I keep it on almost all day and I keep it connected to a larger screen about half the time. I had Macs for about 10 years and I dreaded the switch; but honestly it's been okay. I don't miss the lack of screen flexibility and I love the touch screen! I still use the iPad for presenting and watching shows. PROs: It's super convenient to transport, super light, surprisingly scratch resistant (i do not have a screen protector), fits super well in almost any bag, the screen resolution is FANTASTIC ~ i think there's a more expensive one with a better screen... no need y'all MEDs: Battery life runs FAST when video conferencing, it kinda glitches when I connect and disconnect the keyboard (I need to reconnect it's own keyboard to make it work at times), it can be hard to work with when sitting down because the back piece is the only thing holding the screen up. CONs: It has glitched on me and blacked out mid google-meet. I close out all the tabs and restart it but it still does it. This one took the 5th star away. The power cord gave out on me yesterday... extra super PRO: Microsoft has it's own warranty and you can register your device. They are sending me a new cord :) and I don't need to go through BB for it

Okay — so this is an overall great laptop but it could be better in my opinion. I bought it because it was the perfect mix of an iPad & MacBook — PC version of course. Even though that’s somewhat true, multi-tasking isn’t the best thing in the world. On my MacBook, I could easily have 4 tabs open & it would look smooth & manageable. On this, it just looks awkward if I have more than two different screens together (two explorer or chrome pages side to side). I also didn’t enjoy the one note writing experience. As someone that came from an iPad, and a visual learner, it’s not as easy to copy & paste images into your notes. However, I do love typing on this thing it’s so smooth and quick & I get a rush from the keys. The touchpad however I’m not the biggest fan. I’m developing carpal tunnel it feels like because it’s just not sustainable (never had this issue with Mac). I also wish this surface pro wasn’t so flimsy with the cover. If you aren’t connecting it to a projector or screen, you will shorten your chest muscles while you’re hunching over all the time. (Happened to me, needed intense stretching as a full time student to relieve the stiffness and pain). Overall, I think it’s a very good idea. I always brag about this laptop to my friends, but behind closed doors I wish I just stayed with my Mac and iPad. Bestbuy if you’re reading this — please consider me for the $400 gift card. I’d easily trade this in or buy a MacBook in place. Just saying, I’d be beyond thankful. Last note, if you aren’t going to use this laptop all the time, then I’d say it’s a good purchase. It’s just something is missing for me. Maybe because I’ve always used Mac throughout college? Or because I’m an indecisive Gemini that likes a variety of technology? Who knows. Hope this helps haha.

- good performance - good battery life (~10 hours normal usage for me) - great screen quality - surprisingly good speakers - comparability with the apps I need has been excellent, and the emulation for non-arm native apps has been mostly reliable with some niche exceptions (like proprietary printer software for university printers doesn’t work). Overall I wouldn’t worry about compatibility that much

I like it I’ve replaced my macbook (only for media and business purposes) with surface and satisfied. Quality screen and long life battery. Recommended

I find it agreeable. One irk is that the pen tip started to flake and degrade pretty fast, but I’ve had it for a few months and hasn’t got worse. It may be due to me pressing the pen pretty hard on the screen in the beginning as I got used to writing on it. Also the pen programming for the buttons isn’t very versatile, but I don’t need it. The laptop itself I am happy with. There are glitches sometimes where it won’t read either touch or the keyboard. When it doesn’t read the touch I restart it and it’s fine and with the keyboard I just have to disconnect it and reconnect. Nothing terrible, but a little hassle

I have not purchased a computer in over 10 years. As I shopped around, the Microsoft Surface Pro caught my eye. I am very pleased with my purchase as the Microsoft Surface Pro offers so much flexibility, it's very fast, powerful, and lightweight! EXACTLY what I needed and has met my every expectation!

I originally came in to Best Buy to purchase a tablet. I basically just needed an upgrade, and was going to use it for reading. While there, the Association asked if I had seen this particular type of tablet, and I liked that I could literally use this as a tiny PC for other tasks I needed to do. I took a chance and purchased this tablet, chose my keyboard and there were 3 options. This tablet fit all of my needs. I even purchased a wireless mouse, and it easily connected, and made using this in a PC fashion even easier! It was an easy set up, I can literally take it anywhere that has WiFi. And the tablet can be easy separated from the keyboard.

Easy to use product that works as advertised. Not bad at all and the touch screen works better than others though it’s heavy to hold and work with. Nice thing is that the ssd can easily be changed by popping out the back cover and replacing it!

I am in love with this device. I have bought many cheap laptops over the years that have been incredible slow and become unusable. I finally decided to splurge on the microsoft pro and i love everything about it. Its thin and lightweight. The speed is great. The speakers sound good. I really wish it came with a keyboard. Unfortunately both the device and keyboard are very expensive. But i have no doubt this is going to last way longer than my other computers in the past.

So far, so good. If you are not on a budget then it’s a nice 2-in-1 to have. You can code, watch, take notes, and draw on it. I don’t think you can really play games on it since it doesn’t have a powerful GPU. The battery life is good, the performance seems average. The display is beautiful but it’s a bit too reflective like a mirror. I’m not sure about durability since I’ve only had it for nearly 2 months. I do think it’s a bit expensive especially if you want to have a keyboard and pen (I mean who wouldn’t want a keyboard for their laptop). That being said, I love the wireless pro keyboard even though it’s expensive. I can have my laptop off to the side or in front of me and type… and vice versa with the laptop and keyboard. Sometimes I use OneNote for note taking with the pen. The stand is good for landscape mode but not portrait (I wish it was somehow for when I want to lay the laptop on its side when I lay in bed haha).

This laptop is perfect and running very fast, very light weights and convenient for traveling or anywhere in used… battery last long time for your use often everyday in the office, personal use… I love this one is the best.

Great computer. Fast speed, long battery, multitasks very well. Former Mac user, and this computer is far more impressive and user friendly. I purchased the keyboard with it and together it functions perfectly as a laptop or use it alone in a tablet form.