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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 155 reviews

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88%
would recommend
to a friend

Customers are saying

Customers enjoy the Xbox 360's excellent condition, smooth performance, and user-friendly setup. The console offers great value for its price, ample hard drive space, and enjoyable gaming experience; however, some customers reported issues with the controller's functionality and condition.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 155 reviews
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very budget conscious but wanted to purchase an xbox I was a bit leery about purchasing something pre-owned but I really did my research and also took into consideration of previous reviews of purchasing pre-owned items. Ive waited to give my review to really test and enjoy the product which I received my xbox a month ago from this date. First upon receiving the product it came in great packaging, nicely wrapped and boxed. There were no marks, dents or defects - The xbox looked as new and so far I have not had any problems. I feel so great that I did my research and made the decision to purchase the Microsoft - Xbox 360 - 250GB - PRE-OWNED. I knew that a brand new xbox 250GB would cost a little more ( I saved close to $70-$80 ) I also received everything that comes with a new xbox except the headset which was ok with me but overall I am satisfied with my choice. If the box did not say pre-owned I wouldn't have known any difference. This is from my experience and I would recommend anyone going this route if you are budget conscious as well but I also recommend doing research and I know reviews and experiences varies from person-to-person but it is good to also read a few reviews on what ever product you maybe considering to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Minor scuffs do not diminish this item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't usually buy a used item but when my xbox 360 died I was not ready to jump into the xbox one realm. This used option gave me the chance to continue using my current gaming collection and with Games for Gold and a 250 GB HD, I'm in a good place. The product runs perfectly and had no trouble setting it up. The extra space also allows me to download and hold onto more games than my previous box.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son for Christmas, it arrived when it said it would, is in really good aesthetic condition, and works great so far. I'm very happy with this purchase and would do it again.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Great XBOX 360 for the prices!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought a re-manufactured XBOX 360, and it's in great shape, it plays well and it's such a great deal for the price. I am very pleased. Thank you :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great for whole family!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly easy to set up.The graphics are amazing. Our first game system since the Wii,this was well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great value for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Xbox because I was on a tight budget and wanted to get the most out of my purchase, and I did. The unit itself is flawless cosmetically as far as I can tell. It comes with everything you need to get started except for the batteries for the wireless controller. It's pretty easy to set up and be playing in no time. I would not hesitate to purchase something that has been refurbished and resold by best buy. I'm very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great buy good product works like new this xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure about spending so much for young grandchildren 300.00 for new Xbox, but sales associate was able to introduce me to open box or refurbished unit for less. That made the sale I was leaving great job by him, great deal for us. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Buy on a Refurbed XBox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When our original Xbox of 5 years finally quit on us, we looked into getting a refurbed with more memory. The price on this refurbed was competitive, and it arrived in perfect condition, with the powercord and a controller. Will buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good deal, happy with this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit performs well and meets all expectations. The only problem I had, is it said right on the box pre owned. Not a crushing blow, but it could have been stated in the paperwork. Otherwise it performs flawlessly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When your old Xbox dies, this is the way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cant really say anything bad about this. My old Elite model died (bad GPU) and this refurbished model was the right price considering my low level commitment to Xbox. If you're not a die hard Xbox player, this refurbished console is the best option.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Performance

    Rated 5 out of 5 stars

    NICE REFURB!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UNIT IS IN EXCELLENT CONDITION. RUNS SMOOTH WITH NO PROBLEMS.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Excellent Product At A Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product for my 13 year old son, it was refurbished and ran like brand new.. Price break was great, very happy with my purchase and the staff that assisted me. High recommend Best Buy to all I know...

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall great product! controller was slighty used. cosmetics were great. well packaged.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Performance

    Rated 5 out of 5 stars

    Looks new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item looks very new and working perfectly fine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    exactly as described

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit was exactly as expected, great memory for the price. Was a little disappointed with the condition of the remote, but it was used so what do you expect?

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pre-owned XBOX!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I was a little hesitant to purchase a used XBOX but my boyfriend insisted and it was the best decision ever. We have had absolutely NO problems with it. It's in mint condition and I couldn't be more blown away. SO worth it!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 4 out of 5 stars

    Solid purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No hesitation recommending this console at this price. Best Buy nicely packages and ships the console and gives the purchaser 30 days to return it if there are problems. Great for new users who want hundreds of old titles.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Great condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a used Xbox 360 and after opening the box at home i was thrilled the item was like new and also functioned perfectly. Great buy at best buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my grandson and he's on it most nights. He loves it and it works great

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    XBox360 is still a fav in our house!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have the newer version and a few other newer consoles. This was a perfect purchase, works like, new looks new, with a refurbished price! Get the protection plan and you're al set! New consoles may have cool features but we still go back to this unit! 5 stars because we got this when it first came out and got this last month, it's perfect for what we need.

    I would recommend this to a friend
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