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Customer Ratings & Reviews

Microsoft - Xbox One S 1TB NBA 2K19 Bundle with 4K Ultra HD Blu-ray - White-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 380 reviews

  • 20%
98%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 24 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 380 Reviews
  • Rating: 1 out of 5 stars

    remember when you could just plug in and play?

    Posted
    jleyva
    • My Best Buy® MemberMember

    I purchased the console originally from microsoft store. Product hardware malfunctioned. After many hours and dropped calls I was finally able to initiate a refund with microsoft support. I decided to buy an xbox from best buy so that the product purchase would be tied to a physical location. while I am happy with best buy in the purchase, product continues to have issues, unsure if it is hardware, account related or controller malfunction but game will sign out of my account randomly which seems to somehow affect gameplay offline. Not really sure. Efforts to settle refunds for digital purchases for previous account and system have been met by an impersonal microsoft support team. Support team seems to be from india, and while they seem like nice people, they are not authorized to resolve problems with your account. If you are lucky and complain enough you may get someone stateside but even they do not fully seem able to resolve problems. I previously had a wii u, and have had many game systems including the atari, nintendo, SNES, genesis, 64, game cube, playstation 1 and 2 and the wii. This is my first new generation console. I don't know if the switch and the playstation 4 have these issues but I have never had these kinds of issues with previous systems. I wish I had just kept my wii u and regret this purchase and the additional time I have spent on the phone with microsoft support to not have resolved problems. This product is not worth the cost of purchase. There have been so many issues that have come up in the use of this product and in dealing with microsoft support than I have detailed and your will never get back the value of your time spent attempting to get resolutions on simple issues.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Big letdown.

    Posted
    Lovemywatch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was excited to see the price drop on this console and figured I would give things a shot. The installation of these games is a joke. How did they take such a step back in load times and gameplay. Sure graphics look great but installing and updating every game is annoying. I have also had 2 games that are backwards compatible even coming in the Xbox one case that this Xbox doesn’t even recognize. And guess what? If you have opened the game to try and play it can only be exchanged for the same title. It’s like buying a toy and never taking it out of the box. Microsoft should have fixed these problems by now. Disappointing.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    great all around gaming and multimedia counsel

    Posted
    discoduck1977
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Video games have come so far from when i first bought one (Atari 7800) . this is a no brainer if you want a 4k player already, so you get the xbox one with it for the same price and the game player come with it!! only thing i don't like about it is how much room the games take up on you hard drive just to play them and the time it takes to install them is sometimes very long.. unreal that 1TB fills so fast!!! Still a great thing and will play it until it quits working!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Meh

    Posted
    Pberry5682
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I decided to purchase an Xbox one after not having one for a long time. I’m a long time PS4 user and the first thing right off the bat is the interface for Xbox seems really strange and confusing. I spent many hours fumbling through trying to find certain settings and xbox live and getting it all set up. It’s a good console but lacks really any great exclusives. I have enjoyed using game pass and catching up on Halo and Gears of War, but beyond that not sure what else to play that I don’t have already on PS4.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best gaming console

    Posted
    RCAR77
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Best gaming console in my opinion. That of course is my opinion and I think at the end of the day, it all depends what games you decide to play on each console. I had been playing using a PlayStation for the longest time and decided to buy an Xbox due to a Black Friday deal. Let me tell you, it did not disappoint. I think Xbox should make a better affordable controller since the one it comes with in the box feels cheap but other than that, not bad.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bought as new but received used machine

    Posted
    Susannah
    • My Best Buy® Elite Plus MemberElite Plus Member

    I would give this purchase zero stars if I could. I bought this bundle for Christmas and when we plugged it up, it was pre-loaded with a few trash downloaded games, a Microsoft account that doesn't belong to us and a Netflix account with 3 profiles that was already logged in and available for use. Best Buy tried to pass off a used console as new and I am beyond disappointed and irritated. My son has to bring it back from another state so I can return it. Scam alert!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great upgrade over the standard Xbox One

    Posted
    shoeymis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Picked this up during a promotion they had going on and it is a great improvement over the standard Xbox One. The updated controller comes with a better grip to hold. NBA 2K19 game is a digital code if that matters. Comes with 14-day trial of Xbox Live and month of Gamepass. However, we already had Xbox Live so it doesn't add to your time there. We were new to Gamepass and despite it saying 30 days it gave us 2 full months.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Hits a lot of marks

    Posted
    Tony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First you should understand I’ve had a ps4 since launch and love it too the moon and back. I have been rocking the 360 too but with the price point I decided to update. Pros: 1TB hard drive, 4K movies, quick and responsive, free game, small and easy to travel with. Cons: controller feels cheap and still requires AA batteries, very confusing interface, graphics are noticeably poorer than ps4.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Real life experience!

    Posted
    DelcoSuperman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I haven't played a video game in well over 7 years and cannot believe how much better the graphics are now. I had the PS3 but always hated the controllers, so I went back to the XBox One S and am not looking back. My neighbor came over the other day and thought I was watching an actual live NBA game. I showed her it was NBA2K19 and her jaw dropped. Great stuff

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy choice

    Posted
    Eddie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I went to Best Buy to buy a new Xbox controller, and the Xbox bundle was just an extra $140.00. Which came with a new Xbox (I desperately needed a new system for storage and just age purposes) and NBA 2k, which I’ve had my eye on for a while now. Again, it was just an easy choice, as the bundle came with the controller, which I had intended on paying $60.00 for anyway.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    added xbox one to the arsenal

    Posted
    jdnc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    glad i did, xbox has a little bit more to offer these days compared to ps4 - its ability to play 4k blu rays as well as some pretty awesome exclusives including killer instinct, forza & forza horizon (i even really like quantum break even though most people hate it) make xbox just a step above ps4 for me, i only kept my ps4 for the exclusives but xbox became my #1

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      Thank you for sharing how Xbox One S has become your console of choice! We're glad that you're enjoying it for playing the latest Xbox exclusives and for its built-in 4K UHD Blu-player. We hope you continue to have a great time with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 5 out of 5 stars

    it was great, she loved it.

    Posted
    nicki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    She loved it and it was easy for her to get it set up and to start using it. The instructions were very easy to understand and to get set up. She loves that she can watch Netflix and movies on the consul, she loves the picture it gives and she loves the video animation's. Overall it's a great gift and it was a great price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Value

    Posted
    DigitalDave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Xbox platform has come a long way in the last couple of years. My first Xbox One was bulky and heavy. This was neither of those things. It's small and lightweight. I actually travel with this so weight is a big deal to me. Support for 4K and a TB of space make this a great value for console gamers.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    An Amazing Outlet for Kids & Adults

    Posted
    kylakitt3n
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Helping me pass the time in a way where my mind is happy & stimulated is what my XBox does best. My partner & I take our attitudes out on each other by playing a couple good rounds of Dragonball Fighterz! Playing Xbox is a fun way to drain our mental energy at the end of the night. Highly recommended to everyone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Xbox One S

    Posted
    Broccoli
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was torn purchasing between Xbox One S and X consoles. Pretty pleased with my Xbox One S console! Had no issues with it except for my wireless controller. Sometimes, it loses connection and doesn't recognize my console so it can get a bit annoying. Other than that, I love the Xbox One S!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      We're glad that you're enjoying your new Xbox One S for the most part. Random wireless controller disconnects can occur for multiple reasons, usually low battery or competing wireless devices. We recommend troubleshooting the issue through Xbox Support here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Solid and Reliable Device

    Posted
    MichaelT
    • My Best Buy® Elite MemberElite Member

    We have both the Xbox One S and the normal Xbox One, the Xbox One S has been very reliable. Great graphics although I didn't notice much change from the normal Xbox one. This device seems to be a bit faster than the original Xbox and that's awesome. Overall, been very happy with my purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Christmas gift

    Posted
    Miscellaneous
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This was the only thing my son wanted for Christmas. It was easy to set up and he was playing his favorite new game within minutes. There was an additional subscription we had to get to open up more gaming opportunities but he is very happy with it and the annual cost was only about $60

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Gaming system

    Posted
    SmartDnky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Xbox One S is a very powerful gaming system. Very comfortable controller. Compact size compared to earlier versions. The ability to play 4K is an awesome feature. I can't believe that this sells for 100 bucks less than the PS4, yet is equally matched or even better than the PS4.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      It's great to hear how much you're enjoying your new Xbox One S. We're especially glad that you like its powerful performance and compact design, as well as its ability to play 4K UHD Blu-rays and streaming video. We hope you continue to have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Great for small, non 4K tv

    Posted
    JRobins
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you care about graphics/resolution, do not buy the S model. Save yourself the time and get the X. The resolution is terrible on a large 65” 4K tv. I returned the S to buy the X. No complaints with the X. The S is underpowered for newer titles. Even at 1080p

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks sleek. Features are incredible

    Posted
    Corey6486
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I upgraded from the original Xbox 360 and I absolutely love this thing. The instant on feature, voice control, Alexa control, larger hard drive, Bluray ability. Not to mention the sleek look of it sitting under the TV. Came with 14 days of Xbox live, and the free download of the game

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey Corey,

      Congratulations on making the big upgrade to Xbox One S. One more feature you may like is that Xbox One S is backwards compatible with hundreds of great Xbox 360 and original Xbox games so you don't have to say goodbye to your old favorites. Here's a complete list of backward compatible games: https://www.xbox.com/en-US/xbox-one/backward-compatibility

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft