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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1142 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the Xbox One X's impressive graphics and 4K capabilities, frequently praising the picture quality and performance. Many appreciate the console's ease of use and ample storage, along with the noticeable upgrade from previous Xbox models. While some users experienced issues with heat generation, the overall feedback highlights a positive gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,142 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesomeness awesome and super sweet awesome radical

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What do I need to say

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an Xbox one X do I really need to say more???

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice upgrade from the base Xbox one I had before. Bigger memory is particularly nice. It does take longer to boot up, bit barely noticeable

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Congratulations on making the big upgrade to Xbox One X! We're glad that you're enjoying its more powerful performance. If you're wondering what games to play next, check out the great Xbox games that have been enhanced just for the extra power of Xbox One X here: https://aka.ms/AA4w2yz

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great multi-use console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using my xbox for Blu-ray player and dont use my Amazon tv on the same tv anymore. Only thing i notice i dont like, console does run hot.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Matty,

      Thank you for weighing in on your new Xbox One X. While it's normal for Xbox One X to generate some heat while operating, we also recommend placing it in a well-ventilated spot and making sure that its vents are unobstructed to avoid overheating. For information on keeping your Xbox One X properly ventilated, go here: https://support.xbox.com/en-US/xbox-one/console/ventilation

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Plays great, but controllers not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The visuals are top-notch and the games all play wonderfully, however I find myself replacing the AA batteries in the controllers quite often.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s cools that’s I can play games at 4k HDR @30FPS but 1080p @60FPS just feels better and more smooth to me! Nice future proof console update

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4K quality is ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 4k quality compared to the Xbox one S isn't that noticeable, in my opinion. Wasn't worth the upgrade to be honest.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I found it difficult to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After paying for the Xbox I thought there would be many free games and there are but many of them still require an online account to play. My grandson had to come over and help me get it going. this is going into a rental property so I did not want to have an account on the machine.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    first failed after about 3 months... bestbuy replaced it with a remanufactured one....one p'd off customer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Customer service was a nightmare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox itself is fine but we bought a bundle and did not get a bundle package. The game code said it was already redeemed but we didn’t. I called and Best Buy customer service said they couldn’t help to call Microsoft. I called Microsoft and couldn’t even speak to a human. The recording advised me to go to Microsoft online and chat. I still don’t have a game code. I will not buy stuff like this from Best Buy again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 3 out of 5 stars

    Needed service immediately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics for games and movies. Would have been better if it worked out of box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great gaming system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love the xbox system and all that comes with it, being able to play online with friends and chat with them while playing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great console

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid but didnt even play the fall out. Got it for the living room and has been everything I need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Xbox, but only as good as your internet. Never had a problem with it it’s been 3 years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great System!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft know they could've given a mic with this console. Bad enough you have to purchase batteries for the controller.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Free points

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant complain there where better deals out there and your warrantys are still way to expensive compared to other retailers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean what can I say, it does the job. Could be a little faster with the load times (the internet browser, other apps)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great Xbox. Wouldn’t say its worth to upgrade from the Xbox one s but regardless a great gaming console.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had an Xbox before. Ive always used PS systems. Not really a big fan. You have to download the game from a CD to play it??? What is that about?? With PS you pop the disk in and go! It takes awhile for the download too! Also, you have to download a DVD player to the box in order to play DVDs and guess what? It doesn't work great. Play Station to me is a better product

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Was on sale

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was dropped due to them trying to get ride of the game that was included. Great pick up

    I would recommend this to a friend