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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1142 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the Xbox One X's impressive graphics and 4K capabilities, frequently praising the picture quality and performance. Many appreciate the console's ease of use and ample storage, along with the noticeable upgrade from previous Xbox models. While some users experienced issues with heat generation, the overall feedback highlights a positive gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,142 reviews
  • Rated 4 out of 5 stars

    Less crashing than the S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not see a lot better performance over my Xbox 1S. I do see a lot less crashing though. Overall I like it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox is the best box

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy one, have fun. It’s that easy. Gaming consoles are great. Just do it already. You know you wanna.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Terrible quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over heats and shuts off... horrible wifi connection

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blazing fast processing. Videa and sound are great. I wish games wouldn't take a day to install though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my new Xbox one x. The only disappointing part to this system is no VR capability

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent console!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This I a good gaming console, maybe I had higher hopes than I should have for it. In my opinion it doesn’t out perform the XBox OneS in any manner that should require the rise in cost. I would not upgrade from the Xbox One S unless you just have to have the newest console up to date.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that you're enjoying your new Xbox One X for the most part. If you really want to see what it can do, we recommend checking out some of the hundreds of great Xbox games that have been enhanced specifically to take advantage of the greater power and performance of Xbox One X. Discover the full library of enhanced games here: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Xbox

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and plays as expected, holds it value over time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying the console...having to update games takes a while but once updated and downloaded its good.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 1 out of 5 stars

    Good for few months but a waste

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in January and it was doing pretty good with the game play and graphics. Sounded amazing with a sound bar connected too! But I should’ve done some readings on the reviews cause I’m having a ton of internal hardware problems six months later. Games would take long to load or I’d be getting a message saying “something went wrong” and would do factory resets, cache clearing methods and reinstalling things but nothing works. I took it to Microsoft since I didn’t have geek squad protection and they survived it by “reimagining” it and the problems still persisted. Is it worth buying? No, Microsoft slipped with this console because the hardware has so many problems from my experience. I would rather buy a PS4 or get the Xbox one S.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for taking the time to share your valuable feedback. We want to assure you that we are here to help and would appreciate the opportunity to make things right.

      After reviewing your feedback, we would be happy to open up a case for you to have a Senior Customer Care Lead reach out. Just copy and paste your Unique Case ID 1906218430666 at aka.ms/xboxcustomercare and we’ll get started right away.

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    commplex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    navigating through the pages was difficult and most games required a pay per month service.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this. It doesn’t read the disk at first though. May have a glitch in it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry to hear that your Xbox One X isn't reading discs. If the problem persists, we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2yx

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great system with incredible graphics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system, can be loud at times but other than that wonderful and would recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very late getting my XBO but I got it. Not too many exclusive titles though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Awesome console but controller should be rechargable like the PS4

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing console, poor game

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about the xbox one x. Just fallout 4 was the problem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, I guess

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband...I am not a gamer. So far, so good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system works amazing! Has a great screen and lots of detail.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worked very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very well, and with the addition of the extras, was a good deal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great but cane with a controller that broke within a month.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that you're enjoying your new Xbox One X, but sorry to hear that you're having issues with the pack-in controller. Every Xbox controller comes with a 90-day limited warranty, so we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    We had to replace our old console finally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected...Nothing fancy just one that works well. Happy. :)

    I would recommend this to a friend