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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1142 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the Xbox One X's impressive graphics and 4K capabilities, frequently praising the picture quality and performance. Many appreciate the console's ease of use and ample storage, along with the noticeable upgrade from previous Xbox models. While some users experienced issues with heat generation, the overall feedback highlights a positive gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,142 reviews
  • Rated 4 out of 5 stars

    Best console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade from an xbox one s and saw a huge difference

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Congratulations on making the leap to Xbox One X! We're glad that you've seen a huge difference in performance and quality with it, and hope you have a lot of fun with your new Xbox console.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Prefer PS4

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy, but still prefer my PS4 over Xbox.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third Xbox and so far happy with the device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it I am not a robotI liked it I am not a robot

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great System...Subpar Game

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox One X is outstanding. Fallout 76 is lackluster.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while to set up due to not having home internet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent bundle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase! Both of my sons love their gift

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great pig deal

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids loving it have had no issues with sytem at all

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my XBox 1X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love XBox consoles. The 4k player is an added plus!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product but the price is little high...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great console, but the game is absolute trash.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ps4 is best boi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the forza but nothing else buy a ps4 people

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My controller broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controller broke and I'm pretty upset about it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that you're having an issue with the Xbox wireless controller that came with this bundle. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so we recommend reaching out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great system upgraded from the S. I’m not sure if it’s my connection or maybe it’s the console, but I crash ALOT on every game and this just started happening recently so ima wait it out before I get a new system and use my warranty.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that you're experiencing crashes on your new Xbox One X. One possible cause could be overheating, so we recommend making sure that your console is placed in a well-ventilated spot and that its vents are unobstructed. For suggestions on how to keep your Xbox One X ventilated, go here: https://support.xbox.com/en-US/xbox-one/console/ventilation

      If that doesn't help, then please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    I’m very disappointed in the Xbox one X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Xbox one x last month and like two days after the 30 day return policy expired. The Xbox kept on freezing on me. where I had to go in and manually shut off the power. Plus the controller kept losing signal. Bestbuy was great and took care of me and gave me a brand new Xbox. And everything seemed to work fine with my other controller. expect when I went to use the new controller it kept losing signal just like the first one. I’m very disappointed because I have had all the Xbox consoles and loved them. So I figured why not upgrade to the fastest console out there well this is a great big letdown talk about quality control.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Marley,

      We're sorry that you're experiencing connection issues with the Xbox wireless controller that came with your Xbox One X. Random disconnects can occur for many reasons, including low battery and competing wireless devices. We recommend troubleshooting the problem with Xbox Support here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Great gaming console.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the gaming quality as well as the 4k quality. But I'm having to do more "hard resets" than I've ever had to do before with this one versus the 2 S's I have and my "day one" edition.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Will,

      We're glad that you're enjoying your new Xbox One X for the most part. If you are experiencing freezes or sudden restarts, one reason may be that the console isn't being properly ventilated. We recommend making sure that it's placed in a ventilated spot and that its vents are unobstructed. To help troubleshoot the issue, go here: https://support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    System great game horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The negative hype is real. Fallout 76 is Garbage. Bethesda clearly was just doing a money grab relying on their past work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox can do better at this price point

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console but does meet the standard of being its own version. Xbox could have waited for better tech before dropping another. I’ll try the Scarlett

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great console, ok game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace my old Xbox One. Went with this bundle because I love fallout. The beefed hardware is excellent. However, 76 isn’t what I expected.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Insanity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just slapped on a man diaper after realizing I have 15 more reviews to do. Get dat money

    I would recommend this to a friend