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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1142 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the Xbox One X's impressive graphics and 4K capabilities, frequently praising the picture quality and performance. Many appreciate the console's ease of use and ample storage, along with the noticeable upgrade from previous Xbox models. While some users experienced issues with heat generation, the overall feedback highlights a positive gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,142 reviews
  • Rated 3 out of 5 stars

    Add ons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So you have to spend more money to get the things that were already standard on the xbox1 and the game is broken!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Counter intuitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very inconvenient to use. Unnecessary sign-ins and a menu thats hard to navigate. PS4 is much simpler

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Bad but the price is just not worth it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the item not because it was bad but because I dont think there is a notable difference between one x and the one s. I played on my OLED 4k tv and both consoles performed the same. The tv made it look great. Cant justify even $399 when $249 xbox one s was just as good.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It was ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't notice the difference in performance to the regular xbox one. Wasn't worth the extra $100

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that your new Xbox One X hasn't lived up to expectations. We recommend checking out some of the hundreds of great Xbox games that have been enhanced just for the extra power of Xbox One X. Discover the full library of enhanced games here: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Great power but little value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful machine but lacks the exclusives to justify the price tag

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicely made. Solid ok. Made finr. High expectations

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one broke in 5 days but they replaced it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fall Out 76 = Beyond Dissapointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has nothing to do with the console but the game itself. It is extremely disappointing and empty game. Adding multiplayer means that you can only play multiplayer with PvP. The game lacks any story and becomes extremely boring quickly. I played for hours waiting for it to get better but unfortunately it wasn't happening. Glitches and buggy graphics on top of the mess that the game is only adds insult to injury. Don't buy it and save your money. Beyond disappointing, Bethesda screwed up big time on this one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great system.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system when it came out, I have sense upgraded to the xbox series x.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Issues with the system crashing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just recently purchased this bundle 2 days ago and was very excited about getting back into gaming but unfortunately right out of the box the system is crashing and rebooting on it's own. I even attempted to reset the console and was able to download mortal kombat xl and the game continues to freeze and crash. I have no recourse but to return the console.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    After warranty they brick

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to love these consoles, but I've had two where the disc reader burned out pretty much immediately after the manufacturer warranty expired. One of them still functions for digital downloads and streaming, but the other one has effectively bricked now.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Problems with first one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working second product hope works better than last one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    First console total fail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one bought stopped powering on less than 30 days for no reason. Hopefully the replacement will be better. Hassle free return and exchange at bestbuy.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up this unit a couple of days before Christmas while it was on sale. I've been playing Fallout 76 since yesterday and I must say, the graphics and performance of this console are the best I have ever seen from a console. However, I'd definitely recommend a 4k panel to go with it to get the best experience. So far so good with this unit, will update review if I encounter any issues.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System shut down and stopped working exactly a year after I bought it. Called to get it fixed warranty was over and now they wanna charge me 260 dollars to send it in too fix it wasnt happy at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    4k, Graphics

    Rated 5 out of 5 stars

    Best Console on The Planet!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an old guy that still loves gaming. Been playing video games since pong came out in the 70's. I've had many different systems over the years but none compares to the one x. I had a one s and decided to upgrade. Glad I did. Games like RDR 2 and ACO look amazing on my 65 inch Samsung qled. The 4k blu ray is a big plus also. Even my son in law said RDR 2 looked better on the x than his ps4 pro. Got this for 399 with Fallout 76. Sold my one s for a good price. The upgrade was well worth it to me. Don't get me wrong I liked the one s, but if your on the fence about getting this or upgrading I highly recommend the x. I've bought Microsoft products since the mid nineties, and will continue to do so. Thanks Microsoft for a great product like the Xbox One X.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for highly recommending Xbox One X! We're glad that its enhanced visuals and powerful performance have made this a worthwhile purchase for you. It's great to hear that you're a loyal Xbox fan, and we hope you have a great time with your new Xbox console.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Not good as a whole

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted not only for games but for cd’s as well....Had to download app that should have been built in. Stereo image and sound stage was really bad as well. Returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having trouble with it starting turning off. Having trouble for a while but don’t want to ship off and not have anything to play

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I have the lemon of xboxes

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant glitching and problems with it. I have had to reset it several times. It has blue ray issues especially the 4k movies.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ANWSOME XBOX

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had this Xbox and its been preforming like a beast i feel like this is gonna be running for another 5 years and i got this xbox in 2019.

    I would recommend this to a friend