Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1142 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the Xbox One X's impressive graphics and 4K capabilities, frequently praising the picture quality and performance. Many appreciate the console's ease of use and ample storage, along with the noticeable upgrade from previous Xbox models. While some users experienced issues with heat generation, the overall feedback highlights a positive gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,142 of 1,142 reviews
  • Rated 2 out of 5 stars

    Terrible user experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The games themselves and the controllers are good. The problem is that Microsoft's operating system is the WORST. IT IS NOT USER FRIENDLY AT ALL. The settings and account management is impossibly tedious.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that your user experience with your new Xbox One X has been less than satisfactory. Hopefully Xbox Support can help! Go here for helpful guides on how to get started using your new Xbox console: https://support.xbox.com/en-US/browse/xbox-one/getting-started

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Lasts until Warranty expires

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my son's system less than two years. Paid for the big bundle and he enjoyed it for a while until recently. Looked up the error and others have reported similar problems. Now I'll have to pay for repairs which is half the cost of what I paid to buy the system new. Extremely disappointed and frustrated!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      HI Lori,

      We're sorry to hear that your son is having an issue with his Xbox One X. The good news is that since this bundle came out in November, it should still be covered by Microsoft's one-year limited manufacturer's warranty. We recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2yx

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft