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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 190 reviews

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  • Service

    Rating 4.0 out of 5 stars

  • Professionalism

    Rating 4.0 out of 5 stars

  • Expertise

    Rating 4.0 out of 5 stars

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73%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 190 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best trim kit ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best trim kit I have ever owned. Absolutely magnificent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was excellent. The appointment was confirmed the day before, the installer called 20 minutes ahead of time to let us know he was on his way, The cabinet had to be enlarged to fit the microwave so he completed that, installed it and even cleaned it and the workspace. Definitely recommend. Simply the best. Professional, friendly, explained the work, and cleaned up also. Deserves 10 stars.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Beautiful!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t fit exactly but the installers cut my cabinet to make it fit

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good installation of GE Trim Kit for microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good installation of GE white trim kit for GE microwave oven. Professional, experienced and helpful workers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job efficiently and timely. We’re neat and tidy as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Installers good product delivery bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install crew was great but 2 trips and 2 microwaves crushed inside the box. Each time the unit was not able to be replaced because not available to order anymore. The installers were on time and competent but the product was flawed so a non starter both times. Finally had to buy one somewhere else and just install it myself so not getting my moneys worth from my total tech membership!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Comedic Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I feel sorry for the installers. First, the installers were out, but to their dismay, the wrong trim was order 27" rather than 30". Next time, the exact same wrong trim 27" was sent out. We are shooting again for December 3. To ensure that the buffoonery does not continue I have both the 27" and 30" trims at my house along with the microwave to prevent another disaster. I can't believe I was asked to review my products, including this installation at this point. Proof that Best Buy has staffing problems.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV and microwave

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came to install were great. Hansel and Ernest installed 3 TVs, they were professional, efficient and polite. They cleaned up everything before leaving. Francisco was just as professional when he delivered and installed my built in microwave and trim kit. I would use Best Buy again for any project that requires delivery and installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Trim Kit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy technicians were very courteous and professional. C did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality fit and finish!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking trim kit and blends well in our Stainless Steel Kitchen. It is made of high quality Stainless and completes the professional look for the microwave.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fits great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice job, item fits perfectly, looking forward to long time of enjoyment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave Trim Kit Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike Dancy, from AYS, Installation/Test/Explanation of my GE Microwave demonstrated a high degree of professionalism and customer care. Needless to say my wife and I were extremely impressed with Mike Dancey's work in installing our GE Microwave in our kitchen. I strongly recommend Mike Daney for any kind of appliance installation work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    KITCHEN AID MICROWAVE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT WAS GOOD, BUT TOOK 2 APPOINTMENTS TO GET IT DONE. FIRST APPOINTMENT ACCIDENTIALLY DING THE MICROVE AND HAD TO WAIT FOR AN EXCHANGE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Neo Chef 2.0 Microwave install with trim kit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers came to remove my old microwave hauled it away and replace it with a new LG Neo chef 2.0 model. Microwave was installed with trim kit and they did a great job. Very happy with the results would highly recommend to others.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microwave trim kit installatiion

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice, but make sure your cabinet maker has the spec sheet. Mine was off 1/2 inch and the installer charged me $140 for a modification, which amounted to two small pieces of wood at the bottom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Builtin Microwave install.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional an extremely quick with this install. They "measured twice and installed once" , unlike the previous install attempt by less qualified people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good installation. Installer was on time and proficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation difficulty

    Rated 5 out of 5 stars

    Looks Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed without a hitch. It matched a new GE wall oven installed at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and Beyond

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job in locating a microwave trim kit when BestBuy was out of stock and back ordered. A trim kit was located with a private seller, and Geek Squad arranged for it to be delivered in three days.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microwave Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and timely service provided. Very pleased!!

    I would recommend this to a friend
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