Customer Ratings & Reviews

Well, I feel sorry for the installers. First, the installers were out, but to their dismay, the wrong trim was order 27" rather than 30". Next time, the exact same wrong trim 27" was sent out. We are shooting again for December 3. To ensure that the buffoonery does not continue I have both the 27" and 30" trims at my house along with the microwave to prevent another disaster. I can't believe I was asked to review my products, including this installation at this point. Proof that Best Buy has staffing problems.

Super professional installers. Pleasant to work with and highly efficient.

This review is for the installation completed on the second attempt by Jason Nguyen. The first attempt did not go well but the second try was doe correctly and looks great thanks to Jason's skill and caring. He was a delight to work with. thanks Jason for sharing your talent.

It didn’t fit exactly but the installers cut my cabinet to make it fit

Good installation of GE white trim kit for GE microwave oven. Professional, experienced and helpful workers.

Did a great job efficiently and timely. We’re neat and tidy as well.

The Best Buy technicians were very courteous and professional. C did a great job.

The gentlemen that came to install were great. Hansel and Ernest installed 3 TVs, they were professional, efficient and polite. They cleaned up everything before leaving. Francisco was just as professional when he delivered and installed my built in microwave and trim kit. I would use Best Buy again for any project that requires delivery and installation.

IT WAS GOOD, BUT TOOK 2 APPOINTMENTS TO GET IT DONE. FIRST APPOINTMENT ACCIDENTIALLY DING THE MICROVE AND HAD TO WAIT FOR AN EXCHANGE.

Mike Dancy, from AYS, Installation/Test/Explanation of my GE Microwave demonstrated a high degree of professionalism and customer care. Needless to say my wife and I were extremely impressed with Mike Dancey's work in installing our GE Microwave in our kitchen. I strongly recommend Mike Daney for any kind of appliance installation work.

Nice job, item fits perfectly, looking forward to long time of enjoyment

Install crew was great but 2 trips and 2 microwaves crushed inside the box. Each time the unit was not able to be replaced because not available to order anymore. The installers were on time and competent but the product was flawed so a non starter both times. Finally had to buy one somewhere else and just install it myself so not getting my moneys worth from my total tech membership!

Very nice looking trim kit and blends well in our Stainless Steel Kitchen. It is made of high quality Stainless and completes the professional look for the microwave.

Looks nice, but make sure your cabinet maker has the spec sheet. Mine was off 1/2 inch and the installer charged me $140 for a modification, which amounted to two small pieces of wood at the bottom.

Installed without a hitch. It matched a new GE wall oven installed at the same time.

The two installers came to remove my old microwave hauled it away and replace it with a new LG Neo chef 2.0 model. Microwave was installed with trim kit and they did a great job. Very happy with the results would highly recommend to others.

The installers were very professional an extremely quick with this install. They "measured twice and installed once" , unlike the previous install attempt by less qualified people.

Great trim kit...makes wall unit complete. Needed to make unit fit custom cabinets.

Professional and timely service provided. Very pleased!!

The Geek Squad did an excellent job in locating a microwave trim kit when BestBuy was out of stock and back ordered. A trim kit was located with a private seller, and Geek Squad arranged for it to be delivered in three days.