Customer Ratings & Reviews

Product works well. Is a nice addition to an at home spa day.

I absolutely love this! It was one of those things I felt like I didn't really need but decided to try it and am so glad I did. Incredibly relaxing and the bluetooth feature is really cool

Wow! What a waste of money! I couldn't be more disappointed in this product! I purchased this product that they call an "eye massager" on Best Buy.com, but it was actually shipped from Miko, who is actually a third party seller for Best Buy. This thing is anything but a massager. When I think of a massage, I think of something that's soothing & comfortable, but they really missed the mark with this contraption! It's a sharp jabbing piece covered in pleather that pokes your eyes for 8 seconds & then it stops "jabbing" & blows out a bunch of air from an exhaust type chamber in some kind of decompression function for about 10 seconds, which I should add is really loud & extremely weird because it's not a part of the actual massage process. Then it just sits there & does nothing for about 5 seconds before it starts the jabbing "massage" again & just cycles through that. I would have to say though that in general it's extremely uncomfortable, very clunky, smells terrible & is anything but relaxing. When my son opened it last night for his birthday we just looked at each other in disbelief & confusion. I'm extremely disappointed with this product, but I'm even more disappointed with Best Buy & Miko, who both claim that it's not there responsibility to do anything about it. I spoke with representatives from Best Buy & Mik,o but apparently because I had it for 16 days they won't return it or even exchange it for another product. If it had been 15 days they would have done something about it. In my opinion if you stand by your products, why not give somebody 30 days? I'm really flabbergasted because it doesn't function like it's described to. Now it's just a complete waste of money & complete garage. My son certainly isn't going to strap that massive unit on his head again just to be assaulted. Miko did say that they would replace it with another one of the same product which to me doesn't make sense because another one isn't going to be less clunky & gimmicky, BUT in order to have them replace it with another of the same thing, I have to 1) send an email to a division that deals with replacements & include all the order information that easily could have just been given to the customer service representative that I spoke to. 2) I have to then include a detailed explanation of the specific issues that I consider to not work as it was described. 3) I have to take a video that has a length of time requirement, to prove the why I consider it to function improperly & then attach the video to the email. 3) Then the replacement division has review the email & the video to decide if it's even something that they will accept for replacement 4) And then at some point they're going to get back to me to give me the process to return it, if I've proved my case, which in my opinion is very telling. They obviously make it so complicated that people will just keep the garbage, rather than jump through all their hoops. When I heard the customer service representative explain what their process was & all the specific requirements that have to be included before they'll even review my submission to decide whether they'll accept me sending it back, to then just end up getting another of the same ridiculous contraption, I finally just said never mind because what's the point?! I would very much caution anybody that is considering buying this product or another product from this company to seriously reconsider. Also, after looking up the customer service phone number for Miko, I realized that they have a lot of unhappy customers. I've come across numerous other complaints about their products, their customer service & the experiences that other unsatisfied customers have had jumping through their hoops to get them to replace faulty products, but then having to wait lengthy periods of time to try to get products replaced and having to reach out multiple times.

This was a Christmas gift for my cousin… he hasn’t used it yet but I think it will come in handy when he travels long flights across country.

Great holiday gift for my forty year nephew who works on the computer for his job

christmas present for my sister in San Diego California

It is not good enough. I also wanted to just return it .

have not received product ordered weeks ago. If Fed Ex is assigned delivery of product . Good Luck

Very relaxing, wish it had cold setting. But over all it’s very relaxing and helps me go to sleep at night. Bluetooth connection sounds good.

Item never arrived. Missplaced by carrier. I had to call in and request refund. Vendor does not provide proacti e followup or discounts on reorder. Vendor is cold in customer service. Not worth ordering.