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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3201 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are impressed with the affordable price, excellent service, and ease of use of the 5GB/mo Phone Plan. Many customers also appreciate the reliable coverage and data performance. However, some customers have reported issues with invalid SIM cards. Overall, the phone plan seems to be well-received for its performance on the T-Mobile network.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 3,201 reviews
  • Pros mentioned:
    Data, Price

    Rated 3 out of 5 stars

    Service is alright, easy on the wallet long term

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, you can't really beat it. But before you buy, you should do a little bit of research. I bought in store when getting my husband a cheap-ish smart phone. I had actually meant to get a different prepaid plan, but store rep must have misunderstood me, which is understandable, because masks are hard to hear through clearly. I hadn't noticed the mix up until I got home. Husband didn't care, so he applied it to the phone anyway. First thing is, before you buy, you should visit Mint Mobile's website to see how well your phone will do with their network. I think they run off of T-Mobile towers? How well you get service varies by phone and location. I checked my husband's and it was "fair" while for my phone it was "good." Another thing to note is that you will probably be on a lower priority level since you are using T-Mobile towers, but not with T-Mobile. So if you have a lower rating for your phone given by Mint, you will probably experience some frustration, especially with data. Second thing, the first 3 months is $60, so $20 per month for 10GB of data and unlimited calls and text. But it doesn't stay that way unless you buy 12 months at a time. Otherwise, after 3 months the price goes up. I don't have all the details, but you can see on Mint Mobile's website. My husband's opinion on the service isn't so great, but he usually complains about everything anyway lol. I will say, that he has had issues sending out texts, but only when he has WiFi calling turned on. Probably a problem with which port the calls/text are being sent to in the router. I'm just guessing, but they may be getting assigned to the same port, so texting is unable to go through. So I wouldn't blame that part on the mobile network so much. I'm just putting this on here in case anyone else is confused why they can't send a text message while wifi-calling is enabled, because it would be easy to assume that it's the mobile network's issue and overlook a routing issue at first glance. Overall, Mint's service is ok for the price, but I wish they would make it more obvious that you get the most savings during the first 3 months and if renewed for 12 whole months at a time. If you are someone that needs dependable service or are a heavy data user, I would not recommend Mint to you.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Data, Price, Service

    Rated 5 out of 5 stars

    Excellent value for solid phone service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I came from T-Mobile so I understand what service I should expect. Service has felt like 90% of what I had with TMobile. The buy 3 months get 3 months is the best time to get this card. Porting my number just took minutes. You just need to know your account number and PIN for porting. It's definitely a good value. I probably could've gone with the 10GB phone plan, but got the 15GB for future proofing.

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      So glad you’re enjoying your Mint service. mintmobile

  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Mint mobile review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its cheaper than most mobile plans and its reliably fast

    I would recommend this to a friend
  • Pros mentioned:
    Data, Ease of use, Price

    Rated 5 out of 5 stars

    Good alternative for those who don’t use much data

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. Easy to set up with a new number and new unlocked iPhone. Just pop in the SIM card after activation. I don’t use much data so it was a really good deal. Can’t beat having 3 months free! Calls, messages, etc. all work as expected only had some minor hiccups with wireless calling enabled (missed 2 calls they didn’t go through). But other than that it’s great. Would recommend as long as you have good coverage in your area.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Service

    Rated 5 out of 5 stars

    Glad to have made the switch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Short story, my wife as a teacher had been on a Verizon plan that kept getting more and more expensive (despite us having a "discount"). So we switched to MetroPCS and at $30/mo largely had decent coverage but despite swapping several phones and even buying ($300) phones outside of their service (a service that gives you a basic phone every six months if you take advantage of it), we were still getting missed text messages. Skip ahead and my daughter now needs a phone. A coworker tried and switched his entire family to Mint mobile so I thought we would give it a try. I'm glad we did. The service after just a few weeks has been great, and since we have our own devices the bill is low. Currently, they are even doubling the service time frame, so this three months for new customers is now six months. And even after that service will only be $15/mo per line. The issues with missed texts also seems to be fixed, which is great. It was something that we had even tried adjusting the phones APN with MetroPCS, yet it works without issue on Mint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth The Price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my brother’s phone and overall it was a great experience. The activation process was straightforward and easy, which was a big plus. Customer service really stood out—they were patient, clear, and did a great job walking us through the setup step by step. Everything was up and running without much stress. The only reason for four stars instead of five is that the process still required a bit of time and coordination, but once connected, it worked as expected. Solid value and good support—I’d definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Price

    Rated 4 out of 5 stars

    Prepaid value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mint mobile is one of the best values in prepaid service! Ive used them in the past and have had easy, simple setup with great coverage and fast LTE data service. Coverage provided on TmoS equipment. This 12GB plan is adequate for my needs. Purchased during the holidays for about 3hirty Do11ars! UNBELIEVABLE Value!!!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Price

    Rated 5 out of 5 stars

    Just Make The Change

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally braved it and made the move to Mint. It transferred my number over att lightning speed. Less than 5 minutes for the ported number to appear on the Mint network. No problems so far after a week. I don’t see any difference and it’s $30 less per month than I was paying even with the discount I had! I’ll be renewing for Mints annual price discount. No regrets in changing carriers.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Really Happy I made the Switch to Mint Mobile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love Mint Mobile's 90 Day Plan. The phone service is great as well as the text & data plan. The Mint Mobile Plan allows me to use my mobile device in a seamless way. The best part about the 90 Day plan is that it includes unlimited data and hot spot connection at an affordable cost. Also the service is pre paid I don't have to think about monthly bills or pay late fees. I am also impressed by Mint Mobile's Customer Service Representatives. They are knowledge as well as patient friendly and they will guide subscribers to any SIM Card user related questions. My advice is to contact Mint Mobile first to find out what type of SIMs card is your device compatible with.( Physical SIMS CARD or E SIMS CARD) .

    I would recommend this to a friend
  • Pros mentioned:
    Price, Service

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Mint for about 2 years now and the service blows away my Sprint service. I have recommended it to my in-laws and my own family. I have had only 2 dead spots out in the country, besides that it has been flawless. The setup is very simple and you can easily keep your existing phone number. For $15/month, you cant go wrong!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MINT Mobile is Dang Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We switched to Mint after being with the largest mobile phone service company in the US for 29 years. Their phone service is just as good as the previous company - But their Customer Service is great. AND the cost is is 75% less. So, I'm saving a nice chunk of $$$. We like Mint alot.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Data

    Rated 4 out of 5 stars

    Low cost cell plan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service works great in built up areas an along major highways. Coverage spotty in rural areas .... but at $15 per month 2 Gig of data unlimited voice & text. Not a deal breaker for me. Toughest part of the set up was finding the little pin to open the SIM door, then I found out one was in the kit. Didn't port my old number yet, so no experience on that potentially scary process. Once the Mint online account set up and the new SIM installed I restarted the phone and it all worked. Easy Peasy! A few setups internal to the phone (Apple 6S) No need to call Mint. I did backup the phone and reset it including a fresh OS upgrade before I started. Once Mint was running, I pulled back in my data apps and some photo's (was running out of space) You will need you Apple account password.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazingly Easy Switch process

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased at Best Buy & wow the whole process start to finish was surprisingly amazing! I set this up for my dad who was tired of high rates w our carrier of 20yrs. The system prompts you step by step with the ability to bring your own phone, finance one thru them or purchase an unlock phone straight up. It goes quickly and sets up almost immediately even though they said an hour or 2, it was up and running within 10mins! The sim had the option of different sizes so it doesn’t matter what phone you have. It worked so well my brother switched with no hiccups, of course my mom, an aunt and I’m considering switching my own family. Oh and one last thing if after you think you did everything and you’re not sure if it was done correctly, dial 611 you’ll be immediately assisted by a Mint rep. They are knowledgeable and thorough. 24-72 hrs later you get your bonus months!!!

    I would recommend this to a friend
  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    helps me from having commitment issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whoa! Who doesnt love mint mobiles prepaid unlimited plan? Because i loves it. Its great. You get 5g high speed internet that is on the tmobile network which is one of the top tier networks around. With unlimited data,text and phone time, i can call whoever and whenever i want. Even though i got no girlfriend to call or text. I even get so lonely, i call 1800 lonely and dont got to worry about blocking numbers because this is a prepaid line i can get rid of. With best buys giving a holiday sale, what more could you want?

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Thanks so much for your valuable feedback. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open if you ever have ay questions or concerns. mintmobile

  • Pros mentioned:
    Coverage, Data, Price

    Rated 5 out of 5 stars

    Best !!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got 3+3 month at 3month rate which is amazing it comes downs to just $7 per month for 6 month that is insane deal. Coverage and call wise no issues at all. Plus its give you 4GB of data which is more than enough as we always use wifi for heavy data usages.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Service

    Rated 5 out of 5 stars

    mint mobile

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service at very reasonable cost plus getting 3 months offer for the price of 3 months is even awesome. Ordered online but took 3 days to be ready to pickup. I picked up the sim and got home only to find the simcard itself was missing :) We could not believe. I went back to store and explined what i found, they were able to replace it but had to order again and wait of 7 days more. Finally on the day of pickup, I opened on spot to makesure the SIM card is present. Got home, gave it my wife. It was simple couple of mins steps online on mint and number activated within 15 mins. And day, account was updated with 3 more months of service. awesome deal. Quality is very good so far. No trouble so far. I had xfinity before, which used crack a lot even if i m outside.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Service

    Rated 5 out of 5 stars

    Ryan Reynolds is Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel as if Mint Mobile has taken over social media advertising. I see ads absolutely everywhere, from Facebook, Tik Tok, Twitter, Instagram, Myspace, Vine (maybe?). Either way, since Ryan Reynolds is the most gorgeous, handsome man on planet Earth and many other planets more than likely, I had to try out his service. Simple number porting, quick account setup, and instructions that a one month old could read and understand. I was receiving messages, taking phone calls, and sending memes in under an hour. Tech support was helpful and the only thing that would have made it better is a Ryan Reynolds wink.

    I would recommend this to a friend
  • Pros mentioned:
    Data, Ease of use

    Rated 5 out of 5 stars

    Very convenient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the mint mobile sim with 3 month unlimited plan and so far i am enjoying the service. I am experiencing unlimited talk and text, i have unlimited data and internet access. The plans are convenient for everyone, and its easy to activate. I recommend that persons consider buying this plan.

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Thanks so much for this awesome review, Cassandra. We're so happy to have you on the fox side. mintmobile

  • Pros mentioned:
    Price, Service

    Rated 5 out of 5 stars

    Mint

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality of service with mint at an affordable price. They are fast and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Price

    Rated 4 out of 5 stars

    Great coverage at a great price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from AT&T to Mint wireless 2 years ago. I was hesitant that the coverage and service would be good in my area so I did a 3 month plan. Well, I and my husband, are now annual subscribers to Mint. Coverage is great and the price even better. The only negative is sometimes support is difficult to get a hold of but in comparison to AT&T - much better. Save $$$ and switch to Mint.

    I would recommend this to a friend
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