Customers are satisfied with the coverage provided by the 3-Month Unlimited eSIM Prepaid Plan. However, some users reported difficulties with the activation process, citing issues such as the activation page freezing or the activation PIN not working. The activation process needs improvement to enhance user experience.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 68 reviews
Pros mentioned:
Connectivity
Rated 5 out of 5 stars
A Great Deal
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Mint Mobile has been great since I purchased this e-sim. Once I got everything up and running, I haven’t had any issues with coverage or data speeds. Calls are clear and at the price of $45 for 3 months of their highest tier service, that’s a value that can’t be beat. I will be renewing my service once my 3 months is coming to a close.
I would recommend this to a friend
Rated 4 out of 5 stars
Good
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Get goods signal from almost everywhere. However, if you want to keep the same number for another 3 months it cost extra than buying a new plan with new number.
I would recommend this to a friend
Brand response from Mint Mobile Team
Posted .
Thanks so much for your valuable feedback, Martin. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open if you ever have any questions or concerns.
Pros mentioned:
Coverage
Rated 5 out of 5 stars
Mint Mobile Very good
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased the unlimited plan. Very good plan. I love it. Good coverage.
I would recommend this to a friend
Pros mentioned:
Coverage, Speed
Rated 5 out of 5 stars
Great coverage in MO
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have two phones. One with at&t, the other with mint. Mint is FAST! My at&t phone has been giving me more and more issues lately. I might switch over to mint completely. Great coverage too!
I would recommend this to a friend
Brand response from Mint Mobile Team
Posted .
This just made our day. Thanks so much for taking the time to leave us a positive review.
Rated 1 out of 5 stars
Activation didn't work
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The activation got stuck at 3 from 6 steps. No suggested resolution from Mint or Best Buy could solve the issue. I am still trying to get a refund.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Trash.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wasn’t what was described in description; this plan is only for new lines and when i wanted a refund because it wasn’t for existing customers. I couldn’t get my money back but every rep i talked to tried to give me it because it wasn’t working.
No, I would not recommend this to a friend
Brand response from Mint Mobile Team
Posted .
Hi there, If you'd like to renew your service, please head over to our website or login to your account on our Mint Mobile app. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open if you have any questions. We're also happy to take a look at your refund request.
Rated 1 out of 5 stars
This is not an easy instant order, it's horrible
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this today. Got the PIN to activate the esim. Downloaded the app from the link. Entered the PIN and it got stuck on the activation page (for over an hour now .. it just says activation in progress). I'm talking with mint support, it seems the guy doesn't know how this works with best buy. They normally have a 11 digit PIN, with best buy it's 10 digits. You cannot covert your Best Buy PIN to QR code (unlike a normal PIN). The support chat just asks me random questions "how many emails you got", "which step are stuck on", "did you download from the link", etc.
Overall, horrible experience so far. And worst, apparently you cannot get a refund for this!!!
No, I would not recommend this to a friend
Brand response from Mint Mobile Team
Posted .
Hi there, we're truly sorry for the inconvenience this caused you and we'd love to connect with you ASAP to make sure we make things right. Can you please reach out to us for further assistance via phone at (800)-683-7392 or through our online chat service at https://www.mintmobile.com/chat/?chatbot-open? We're looking forward to hearing from you.
Pros mentioned:
Connectivity, Coverage, Speed
Rated 5 out of 5 stars
“Excellent Value and Seamless Activation Experienc
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently purchased the Mint Mobile 3-Month Unlimited eSIM Prepaid Plan from BestBuy.com, and I’m very satisfied. The digital delivery was instant, making activation quick and hassle-free. The unlimited data plan offers great speed and reliability, perfect for my daily needs. The eSIM setup was straightforward, and coverage has been excellent so far. Great value for the price—highly recommend!
I would recommend this to a friend
Pros mentioned:
Connectivity, Coverage
Rated 5 out of 5 stars
I love Mint Mobile's 90 Day Wireless Plan
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased the 90 day Mint Mobile E Sims Card hoping to download the virtual card but my phone was not compatible to ESims. However I waa able to trade the ESIMS for the Sims Card at a Best Buy store and I love the service. Mint Mobile provides fast internet service ans excellent phone coverage. I plan to stick to Mint Mobike and renew.
I would recommend this to a friend
Pros mentioned:
Connectivity, Ease of use
Rated 5 out of 5 stars
Good experience
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great experience for using esim. Internet is stable and easy to go.
I would recommend this to a friend
Rated 3 out of 5 stars
Meh...
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The product itself great. Mint prepaid is good and good deal with the promo. However, the activation process is a nightmare. CS is not very helpful. Get the physical sim pacage and conver to esim would be a better route.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Fraund
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
During the activation, the process was stuck and gave a error message. The ACT code is 10 digital code, Mint mobile service could not find any information on the code best buy delivery to me. Try to contact Mint mobile for many times, they kept let me waiting for the reply from the tech team. 5 days past but none contacted me ever. Bestbuy agents also kicked me between different department without any solution or refund.
Totally a fraund!
I will submit a lawsuit again this case
No, I would not recommend this to a friend
Brand response from Mint Mobile Team
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Hi Peter, we're truly sorry for the inconvenience we caused you here with activation. Our team is standing by and would love to connect with you to check on the status of your case. Can you please reach out to us for further assistance via phone at (800)-683-7392 or through our online chat service at https://www.mintmobile.com/chat/?chatbot-open?
Pros mentioned:
Connectivity
Rated 5 out of 5 stars
3 Month Unlimited Plan Mint Mobile eSIM
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was an awesome purchase, because I was able to immediately activate it and install the eSIM to start using the 3 Month Unlimited Plan for $45 total. Well worth the investment instead of the $90 w/ tax option. Plus Mint Mobile has better coverage than Visible, which changed their plans to make you spend more to access all the cell towers and Ultra 5G.
I would recommend this to a friend
Rated 1 out of 5 stars
DO NOT BUY THIS
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Could not activate due to the app gets frozen on activation phase.
Spent my first two day of my U.S. holiday arguing between support.
Mint support does not help and says Best Buy has its own activation system and they should help.
Best Buy support also unaware how to help and does not accept return order saying it is a digital product and cannot return.
I just paid fof a product I couldn't use.
Just use Mint website instead of Best Buy to buy a plan. That worked within a minute.
No, I would not recommend this to a friend
Brand response from Mint Mobile Team
Posted .
Hi Onur, We're truly sorry for the frustrating experience our service gave you. We'd love to connect with you ASAP to gather more details about what went wrong so we can ensure we make things right. Can you please contact our expert Care team at (800)-683-7392 so we can further assist you? We're looking forward to hearing from you.
Rated 1 out of 5 stars
A good way to throw money away.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Unfortunately, I'm one of the people, as per earlier reviews, who can't get past the app freezing up. The phone is compatible but Mint can't do anything about it without a code from BB, and they don't know which code that is.
As you can't refund these purchases, I wouldn't recommend getting one.
No, I would not recommend this to a friend
Brand response from Mint Mobile Team
Posted .
We're really sorry to hear about your experience with us, Neil. We'd love to get in touch with you ASAP to make sure we get everything set up properly. When you're ready, please don't hesitate to contact us. You can give us a call at (800)-683-7392 or connect with us through our online chat platform at https://www.mintmobile.com/chat/?chatbot-open.
Rated 1 out of 5 stars
Don't Buy This eSIM online,Doesn't work,Bad Promo!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Do Not Buy this Product from their website. The Discounted eSIM for Mint Mobile advertised online with BestBuy.com doesn't work! It doesn't give you a proper 11 digit pin code, even when you download the app as instructed & get the Best Buy version of the app, it still asked for an 11 digit code & they provide a 10 digit code & it won't accept it. There is a glitch in this product promo. I had to go to a best buy store & they were cool enough to refund me, but it claims there are no refunds for this purchase. The customer service agent said that if you purchase it in store, they provide the proper 11 digit code on the receipt. The store I was at, in Orange Park didn't have them in stock & he suggested Avenues, but I never did go to get it.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
BUYER BEWARE, SCAM ALERT
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I wish I had read the reviews before purchasing the 3 month unlimited eSIM. I ended up being one of the unlucky ones who got ripped off, stuck at the activation screen endlessly.
There is no support from either end. We are just left high and dry. Goodbye 50$ for nothing.
I really think those of us who have been stolen from should band together and sue.
No, I would not recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Amazing
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This line is very easy to use and so easy to install it only took a few minutes.it is also very fast and is not slow like other lines
I would recommend this to a friend
Pros mentioned:
Connectivity
Rated 5 out of 5 stars
Helped me through a tough time
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
With cheap access to mintmobile unlimited plan, i managed to make it through my first couple months on my own without my parents, that in and of itself was more than enough for me to rate this product highly.
I would recommend this to a friend
Rated 5 out of 5 stars
Works perfect!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Works well in Clifton NJ
Living in Clifton NJ. I wanted to buy something cheaper. But everything is perfect. Don't worry about the internet or call quality there is no differences with the big carriers.