Customer Ratings & Reviews

I am by far in love with my new apple watch. The look and feel it's simply the best. Not to mention all the features it has.

It’s a great idea to have this I am glad I did get it

I recommend my iPad Air 11, it’s been a great item to help me and I’m satisfied with all your service since I became your customer many years ago.

As a long-time tech enthusiast and frequent Best Buy shopper, I've found that the Best Buy Total Tech membership has significantly enhanced my experience with technology, both in terms of savings and service. Here's why I think it's a game-changer: **Unlimited Geek Squad Support:** One of the standout features is the 24/7/365 Geek Squad support. Whether it's setting up a new piece of tech, troubleshooting software issues, or helping recover from a malware attack, the support is just a call or chat away. This has saved me countless hours and the frustration of dealing with tech problems on my own. The expertise and patience of the Geek Squad team are genuinely commendable. **Extended Product Protection:** The membership includes up to 24 months of product protection on most purchases made at Best Buy, including AppleCare+ for Apple products. This peace of mind is invaluable, especially when investing in high-cost gadgets. I've witnessed firsthand how this coverage can save you from the financial burden of repairs or replacements that would otherwise be out-of-pocket expenses. **Free Installation and Delivery:** When you buy a new appliance or entertainment system, the membership perks extend to free delivery and standard installation. I've utilized this for setting up a new smart TV, and the process was seamless from purchase to installation. They even hauled away my old TV for free, which was an unexpected but appreciated service. **Member-Only Pricing and Discounts:** The exclusive pricing on select products has led to considerable savings. I've managed to snag deals on tech items that were not available to the public, making my tech purchases more economical. Moreover, the discounts on repairs and advanced services are a nice touch, although I've rarely needed them thanks to the robust protection plans. **Extended Return Window:** The 60-day return period on most products gives you ample time to decide if a purchase meets your needs. This flexibility is particularly useful for big-ticket items where you might want to ensure everything is perfect before fully committing. **Community and Events:** Best Buy occasionally hosts member-only events or sales, like the "Member Mondays," offering additional savings or early access to products. It feels like being part of a community that gets perks for supporting the brand. **Overall Experience:** The Total Tech membership isn't just about the tangible benefits;

With my investment on my New mac book pro, iPad Air and iPhone 15 pro max it feels good knowing i got protection if my devices were to have any issues.. it’s affordable and worth having

Excellent product overall. It handles exactly what I bought it for and does it very well. The design is clean, the performance is strong, and it’s been very reliable. I’m extremely happy with it.

No problems with anything I bought do far. If I have problems with anything I feel that it will be taken care of

Blanket coverage easy to use and worth the money. Covers everything as you buy it. Seamless

I always get the AppleCare+ with any Apple product I purchase. This comes automatically with the Best Buy Total Protection plan that I have.

I have always had AppleCare for all of my iPhones. I wouldn’t consider not having it for my first iPad. I’ve replaced several phones over the years with it. For my iPad they are spending a lot of time helping me set it up. I didn’t want all of my phone connected to my iPad. I bought it for specific uses. I’m always needing guidance on something. Sometimes I’m severely sleep deprived and I can’t think quickly. Every support person has always given me all the time and patience needed to reach my goal. I get way more assistance than a 20 minute appointment at a store. The part I especially like is their ability to crawl inside my iPad / iPhone and see what I’m seeing. Guide me with a red arrow to the place I need to be. Heaven forbid I have damage to my iPad like I’ve had with my iPhone, but I know they’ll have my back in fixing or replacing it.

AppleCare is that service you didn’t know you might need

I would not have it any other way with any Apple products I always take their insurance.

Havent used yet, but seems to be good, hopefully it works out

I always get AppleCare and I'm a person who doesn't usually buy the extra warranty.

AppleCare+ is a fantastic investment for anyone purchasing an Apple device. It provides extended coverage and peace of mind, protecting your device against accidental damage and hardware issues beyond the standard warranty. The service is reliable, with quick repairs and excellent customer support. With AppleCare+, you also get priority access to technical support and reduced repair costs, which can save you a lot in the long run. It’s an essential add-on if you want to keep your Apple device protected and running smoothly!

My apple I pad screen cracked. Apple Care replaced my I pad in 4 days for $99.00

Having applecare gives me peace of mind when it comes to expensive products. I know that with applecare, I have no need to worry about damage or any accidents with my apple product!

Had to call because I could not print from my brand new IPad Air to my brand new HP 7602 printer. VERY helpful. Even discovered that one should NOT install the HPSMART app for the printer if one is using an IPad Air tablet. I thought I had been screwing up the installation…but it actually was HP kind of over-engineering it. AND the helpers were very professional and very understanding.

AppleCare provides excellent coverage and peace of mind for Apple device users. With extended warranties, priority support, and affordable repair options, it’s a great safeguard against unexpected issues. While the cost may seem high, the quality service and hassle-free repairs make it worthwhile, especially for expensive devices. A must-have for long-term Apple users.

This is the best customer service package on a laptop. I have regrettably owned other laptop brands in the past having experience absolutely "no customer service" as in, if it breaks, gives you problems or you get a virus, you are on your own, and most likely will have to get a new computer every 2 years. I can't believe how good Apple Care is and how easy and fast it is to get support for free!