Customer Ratings & Reviews

I am so pleased and happy with my protection plan. I love being able to walk out of the store knowing all my items i purchase have warrenty best buy has never given me a probelm with returns or exchanges. I love being a VIP rewards memeber!!!

I have had the protection plan for two years. The Geek squad has help me resolve problems on at least four times. They have been able to resolve issues that Comcast Xfinity store was unable to. Invaluable

I feel very secure because my products are protected and I know they will help me in any eventuality. I love this and I am completely at ease with this protection.

I love this kind of coverage you get back 5% on your purchases you get a two year warranty and you can bring stuff in to get fixed and it’s free

As promised, this Best Buy Protection program enabled me to received a credit when the laptop went on sale for Black Friday. Very easy, no hassle process. I brought the original receipt to the Customer Service desk, they verified the sale price vs. purchase price and credited my credit card.

Used the Best Buy Geek Squad to transfer all files and data from an old PC to a newly purchased one. Was included with the purchase of the best buy protection plan at no additional cost. Very effective transition to new PC, and now have protection for up to 2 years in case have any issues.

I really love my Best Buy protection plan. At first I thought, I’ll never use this, but boy was wrong. I think it was only a month later and I was using it. That was a couple of years ago now and I’m so thankful i have kept it.

I had to use my protection service plan twice so for. Making an appointment was check and easy. Both times I was able to get an appointment the same day I called for help at the Burleson Store. The Geek Squad workers are extremely knowledgeable and very patient!

If you’re buying electronics , I recommend getting a protection plan. I also purchased a yearly subscription to Geek Squad and they’ve been awesome helping me navigate through some tech issues.

Great concept, reasonable contractual price backed up by expert technicians with a strong orientation to satisfying the customer.

First time using the privacy protector glass screen, works great for privacy still getting use to needing to have my phone flat in front of me to see the screen.

These are excellent. They work great in my car. Im able to use android auto without diffuculty. Im also able to use with my grandsons tablet.

This is the best bang for your buck, i purchased this for my daughter who uses it for school and she also uses it for her art, she likes how it flips backwards and basically turns into a tablet!

This membership has nearly paid for itself in just the set-up and transfer items. Techs were extremely helpful in explaining how the entire xfr process would work and be available.

The Best Buy protection plan is more than I was aware of. I hate spending extra money on expecting a problem within 2 years of the purchase. It’s great if you have a problem but it’s like betting against yourself or the product. The beauty of the Best Buy protection is that they will work on things you didn’t necessarily buy at that time or even from them. The service is excellent too. Very quick and professional. I had bought a laptop with features that were new to me and I scheduled an appointment with the geek squad and they help me set it up, the way I wanted it to be without all the independent research for each feature. There was no charge for this and they even helped me with a drone that I had bought private sale and although even they were stumped with the issue, they put in the time with no charge for this.

I don't know what I would have done without the Best Buy Protection - the techs even had a hard time getting my phone and computer up and running the way I wanted it to. The hardest thing was getting in touch with the Geek Squad - I had to go into the store!

I lead a non profit organization, and it gives me ease of mind to know our gear and products are covered in case something goes wrong.

I recently purchased a laptop and experienced an issue with it. I returned it to the store, and the return process was smooth and hassle-free.

Justin assisted me with my old laptop that had a swollen battery and it was a matter of time, that it would have blown up and done some serious damage. However, Justin was kind enough to let me way out my options and showed me some new laptops. I went ahead and purchased a new laptop, left my old one overnight to transfer my files and the next day my new laptop was ready. The experience with Justin and the Geek Squad Team was professional, efficient and smooth.

I got a Yoga 7 2 in 1. This is one the the best computers I have ever used. It is sleek, with a 10 key (which I needed). I had a bit of trouble at first but Geek Squad was super helpful. The workers helped me find exactly what I needed. They also advised me of all the benefits Best Buy. I saw the exact computer I bought go on sale, they gave me the difference. Yoga computers are amazing.