Customer Ratings & Reviews

Best Buy didn’t have the same product to switch out for when my kids damaged my laptop. They upgraded it for me instead!

I usually skip protection plans, but this one has been worth it. It’s nice knowing I’m covered if something happens. The process seems simple and gives me peace of mind.

As someone who's not exactly tech-savvy, I was hesitant about spending extra money on Best Buy's protection program when I bought my new laptop. But let me tell you, it's been worth every penny! Extended Coverage Beyond the Manufacturer's Warranty The manufacturer's warranty on my laptop only lasted a year, which flew by faster than I expected. Thankfully, Best Buy's protection plan kicked in right after that expired. Here are a couple of examples of how it saved me: Battery Replacement: About 18 months after I bought my laptop, the battery started dying super quickly. I was worried I'd have to buy a whole new computer! But nope - I took it to Best Buy, and they replaced the battery for free under the protection plan. What a relief! Keyboard Malfunction: Just over two years into owning my laptop, some of the keys stopped working. Again, Best Buy came to the rescue. They repaired the keyboard at no extra cost to me. I would've been lost without this coverage! Awesome Customer Service Every time I've had to use the protection plan, the folks at Best Buy have been super helpful. They explain things in a way that even I can understand, and they never make me feel dumb for asking questions. Peace of Mind Knowing that I'm covered for several years beyond the manufacturer's warranty gives me such peace of mind. I don't have to worry about sudden repair costs or being without my computer for long periods. Value for Money While it seemed like a bit of an expense upfront, this protection plan has more than paid for itself. Between the repairs and the stress it's saved me, I'd say it's been a great investment. If you're like me and not super confident with technology, I highly recommend getting Best Buy's protection program. It's like having a tech-savvy friend always ready to help you out!

Great buy. Never have had a problem when bringing in any of the products that I have purchased at Best Buy under this Protection. It is a peace of mind. I plan to keep this coverage forever. (: I HIGHLY recommend this Best Buy Protection Coverage.

My experience was a very good one. Chloe Gethers explained every thong that I needed and was able to set my computer up just the way I like it. Very helpful!!!

Great to have in case it’s needed dependable and reliable service

Love that I can have everything in one place and the kids can look at it for reminders and what to expect out of our week.

I have purchasing and using Best Buy for years! I have always been happy about my purchases and when I need to return or have any issues I always get assistance and support from the company and the team is always there with a smile and great service!! Keep up your great service!! A happy customer is a returned customer!!

The Geek squad has been wonderful to work with. I had a laptop problem that was thoroughly analyzed and the technicians were excellent at explaining to me the testing and meaning of results. i ended up getting a new laptop and they were helpful with picking out an appropriate one and then transferring all information to the new device. Over the past few years, I have relied on the geek squad to fix various issues that came up and they always understood what I meant and fixed it every time. A huge benefit is that they are available 24 hours/day.

I have not had to use this yet but overall it covers everything I would need the Best Buy protection to cover. Hoping I wont need to use it but just in case, I am happy to have it.

Little confusing but very helpful. Still wish they offered a class on set up and use.

I am pleased with the Best Buy protection plans. I have always bought my electronics there and never been disappointed.

Great service. Best Buy does great with their product services i have never been disappointed

The Monthly Best Buy Protection Plan is 100% worth it. It gives me confidence that if anything goes wrong with my device, I’m covered—whether it’s accidental damage or a defect. The monthly payment option makes it super affordable and flexible, especially if you’re not ready to commit to a full plan upfront. I love that coverage can last up to 24 months, and the claims process is quick and easy. Customer service was very helpful when I had questions, and it’s great knowing I don’t have to stress about repair or replacement costs. If you’re buying anything valuable, this is a no-brainer. Highly recommend!

I really enjoy the product, especially the tablet feature, I do wish the keyboard was removable but overall good!

I have enjoyed reviewing all the world events and educational world documentary videos, and historical information. I am still learning all the software choices. However, I wish I had a lighted keyboard.

I have Peace of Mind in Having this protection on my Laptop for anything that may happen down the road for sure. Haven't had to use it yet but know it will work in my benefit If I do some day.

Great product I’m just confident that I’m fully protected

I’ve been really impressed with my Lenovo laptop. It’s incredibly fast, reliable, and has all the upgrades I need to work efficiently—whether I’m at home or on the go. The performance is smooth, multitasking is effortless, and the overall build feels solid and dependable. It’s been a great investment for productivity and convenience. Highly recommend!

I've been homeless for quite some time but now that I have my own apartment this past couple weeks I was sick and I brought my laptop in my bedroom and I accidentally spilled my soup on it and I went to Best buy and ask them for help and if I didn't have coverage I wouldn't know what to do I am very grateful that they've tried very hard to fix my laptop but now I'm being refunded to get another one I couldn't be more grateful and ready to learn the new one