Customer Ratings & Reviews

I love my tv it’s big and perfect for my living room and for my days and nights

best buy total tech is awesome! i don’t worry about my electronics because i know i have an expert on standby to help out year round!

Awesome Quality, easy set up. The new Sony Remote is more Friendly.

A great service to have. I would recommend it to anyone and everyone i know

Can never go wrong with extended warranty. Its great piece of mind!

Good protection plan to get, also included in the total tech membership

Love the purchase. Great picture and sound and awesome price point.

love the intelligent help I get every time..and the way they always know what to do.

Awesome service. Very professional and timely service.

The product is good, but when i received the packages, i missing the 1 part that i don’t received the power cord. So the tv don’t turn on

Great service can’t beat it well worth it they fix everything

Considering they never responded to my complaint of a damaged appliance on delivery the jury is still out on the value of thus coverage

Picture failed within weeks of getting it. It was only handled by Best Buy (delivery and install)

Haven't had to use this service but I would definitely recommend it.

No good did not use service and they charging me full price

I already trust Best Buy products to be solid to begin with. For them to add the added bonus of protecting whatever the equipment is or product is a super nice benefit. The only sidenote I have is that the Best Buy geek squad is less than “geek” material. The team uses automated systems and default, security protocols and wiping and cleaning devices. They don’t know how to escalate beyond that. Currently, I have multiple devices, including one MacBook that I’ve used for no more than a month; a Microsoft surface that I’ve owned and wasn’t perfect condition. And two iPhones. All of these have been brought to the geek squad for conditioning and maintenance and reinstall of operating systems only to find that the malware or embedded malware was not removed after three repeated visits to Best Buy only for them to tell me that they don’t know how to uniquely target software; they only have some automated thing that they plug-in to do standard cleaning and reinstallation of operating systems. Just let me deeply disappointed because I was hoping the squad was able to take things to the next level to ensure the product that they sold and the personal information that is stored of their customers would be protected. Suffice it to say, I’ve spent over $30,000 and trying to reclaim my life again. Worth the $179 per year. I pay for this total protection? Yes, if tech team actually got the education skill set and ability to do what they’re supposed to. No worries, I’m on the edge of desperation. I have a whole set of people; the scammers (more local than I care to admit) push me over the edge.

They’re called Best Buy for a reason — because when it comes to quality, service, and value, they consistently deliver the very best. This option truly lives up to the name. If you’re looking for something reliable, well‑made, and backed by a team that knows what they’re doing, this is absolutely the BEST choice.

Best Buy does an excellent job of covering your purchases. My interactions with Geek Squad agents are always great. I have not run into any agents who are not knowledgeable. I have even had agents direct me to solutions that would not include any Best Buy purchases. This tells me that they also have integrity and care about your success.

Total Tech coverage is a must for anyone who frequently shops at Best Buy. It has paid for itself several times over at this point and I'm able to buy with a greater level of confidence knowing that if I have any issues, I'm covered, no questions asked, for two years.

So happy with the pricing and ease of use. We love to use Best Buy because of the coverage. When we have had a problem, they were quick to fix and we didn't have to argue for it. They solidly stood behind their warranty. Worth it if anything goes wrong and you want a brick and mortar store to help!