Customer Ratings & Reviews

Geek Squad protection is a life saver. Even if I don't use it one year, it gives me peace of mind. From simple questions to recovering from a virus, Geeks are all nice people & always ready to assist you.

worth the money to buy an extended warranty. would highly recommend them.

So far I feel as if I have recieved good value for this. Both my home and business have many Best Buy products and I have had to use this a few times. Each time I have recieved service above expectations, and problem resolution that was appropriate. With this plan, it seems as if Best Buy is willing to aire on the side of the customer.

Best Buy always helps out when in need, the protection plans are absolutely worth the money

Great service alwas fix any issues we have with our items under warranty

Love the protection plan easy to use if item is missing broken

I love my Best Buy protection they stand behind the product they sell and if something goes wrong they replace it. I find this very comforting

I would rate Best Buy a solid 5 out of 5 for their exceptional services and high-quality products. Their team consistently goes above and beyond to provide excellent customer support, ensuring a seamless shopping experience. The wide range of products, competitive pricing, and knowledgeable staff make Best Buy a trusted destination for all tech and electronic needs. Their commitment to customer satisfaction and innovation is truly commendable. It's always a pleasure shopping at Best Buy!

I accidently forgot my Unlocked Motorola 4G cellphone under the car at night in Lowes parking lot. I ran over my Motorola 4G cellphone (EEK), then took it into Best Buy customer service. (it had best Buy Protection) Best Buy customer service offered us a Best Buy gift card to go towards the new Unlocked Motorola 5G Stylus cellphone. We showed them the reset phone and said, "this happened" and they offered a gift card, and we accepted. It took a huge (HUGE) chunk out of the cost of the replacement unlocked cellphone.

very happy with it and its always hassle free. So I upgraded to total protection.

Geek Squad (James, Carlton and all) are always a joy to work with when in need of assistance, Very knowledgeable, courteous, professional.

I love my Motorola! I think the battery life is very good...but I wish you could replace batteries when they stop holding a charge. This is a feature companies seem to have permanently disabled. But a couple years or so seems to be the life of the phone. That is why I do not sign contracts with anyone. I purchased the phone, then get TracFone. Great price for the phone and the service. It's as functional as all the expensive phones, but maybe not the range of ringtones.... What might be missing I don't know, so I'm not missing it.

Thanks for your service and help with the information and setting up my phone and help with transfer of pictures to my computer

MY TEAM WAS VERY KNOWLEDGEABLE. THEY ANSWERED ALL OF MY QUESTIONS AND DID A GREAT INSTALL. ARRIVED PROMPTLY AT THE SCHEDULED TIME.

Geek Squad service is great and worth the annual fee for all the support that may be needed, especially when you have multiple equipment!

Amazing service. Glad we got the protection plan !

We have the protection plan & it covers all of our devices.

Like the security of this protection. Don’t have to worry if something goes wrong

They were so nice and to the point . And vey friendly , I I would recommend it to everybody. Thank you.

In life there are so many reasons to have protection. Wish I realized this sooner or I probably wouldn't have fathered 2 beautiful daughters. But aside from that, Best Buy Total Protection has you completely covered. Problem with a TV, they send a repair person, or troubleshoot whatever is needed via phone. If products go bad; no questions and just replaces them. The Geek Squad will help with issues one is having on any computer or peripheral issue whether purchased at Best Buy or prior to having total protection. Also being a member I received special pricing on numerous items I've purchased this year.