Customer Ratings & Reviews

very happy with it and its always hassle free. So I upgraded to total protection.

Thanks for your service and help with the information and setting up my phone and help with transfer of pictures to my computer

MY TEAM WAS VERY KNOWLEDGEABLE. THEY ANSWERED ALL OF MY QUESTIONS AND DID A GREAT INSTALL. ARRIVED PROMPTLY AT THE SCHEDULED TIME.

Geek Squad service is great and worth the annual fee for all the support that may be needed, especially when you have multiple equipment!

Happy I bought it, as it includes Geek Squad help, and Owyn was sooooo patient in helping me set up my new cell phone (also purchased at this BB location.) It has already paid for itself.

The Moto G 2023 is a great budget friendly phone. Picture quality is nice, battery life is fantastic. Its speed and responsiveness are very good. The side fingerprint sensor is quick and reliable. It's basically got a combo of Moto, Google, and Android feature set. The one major let-down was no wireless charging -- if you don't mind missing that one feature, I would highly recommend this phone.

We have the protection plan & it covers all of our devices.

As a senior who is sadly lacking in tech skills having the Best Buy protection gives me so much peace of mind, The staff at Best Buy are always so patient, professional and extremely helpful.

We purchased the protection plan for our items. With us dropping our phones or dropping them in the water. We know can have protection.

They were so nice and to the point . And vey friendly , I I would recommend it to everybody. Thank you.

Amazing service. Glad we got the protection plan !

Like the security of this protection. Don’t have to worry if something goes wrong

Smaller phone with protection plan was purchased for a family member who is constantly dropping their phone. So far we've had no issues transferring her account. Thought it would be tougher since we typically buy under one of the big cell companies. Service was up and running within a few minutes of calling the cell service .

Best Buy’s monthly protection is convenient and reliable. It covers repairs and replacements, with easy access to Geek Squad support. Great peace of mind for tech purchases!

IF you are not tech savoy, a must purchase. They will be able to answer and assist most questions.

Such a good feeling to know the Squad is ready to help you as preferred customer!

Knowledgeable Geek Squad crew, quick in and out with old and new item.

We have purchased several Goggle Pixel phones with Best Buy and they have been great at getting these set up with our carrier and explaining all of the features.

This phone serves its purpose for my teenager and that is the phone they prefer. This is an upgrade from the Motorola Power 2021 and that phone had started the have many glitched. Which these phones are not meant to last long with all of the technology advances. I would recommend this phone to family and friends.

I never buy a cell phone from any other place than Best Buy. I purchased a computer a few months ago, and the new BB protection plan. Now EVERYTHING I purchase something from BB its covered under the same plan. Sure, if I destroy my phone there may be a deductible that I have to pay when I take it in to be repaired, but compare it to the plans from your cell phone provider. I paid less for a years coverage at BB, (and all my purchases are covered) than my cell provider would have charged me to protect just 1 phone! And the deductible is 50% less than my cell provider