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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3474 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 3,474 reviews
  • Rated 5 out of 5 stars

    Great Peace of Mind for Monthly Protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The monthly Best Buy Protection Plan is worth it for the peace of mind it offers. It covers accidental damage and unexpected issues that the manufacturer’s warranty doesn’t, making it a great safety net for expensive tech purchases. The claim process is simple, and customer service is usually quick to help. It’s a small monthly cost that can save you from big repair or replacement expenses down the line.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Convenient Coverage, High Annual Cost

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Total Protection plan is widely praised for its exceptional convenience and value for frequent Best Buy shoppers, offering peace of mind with robust coverage (often including accidental damage and AppleCare+) and the benefit of 24/7 Geek Squad support. However, reviewers also note the plan is expensive as an annual membership, and some customers encounter issues with hidden service fees or long wait times for repairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Vacuum is a Game-Changer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently tried out a cordless vacuum for the first time, and I have to say, it has completely changed my cleaning routine! Convenience One of the best things about this vacuum is that I can move from room to room without having to plug and unplug it. This makes vacuuming so much easier and faster! Lightweight Design The vacuum is very lightweight, which means I can carry it around the house without any trouble. Even though my house is 1800 square feet, it holds a charge the whole time I’m cleaning and has never run out of battery. Charging Base The vacuum sits in a base that charges it, so it’s always ready to go when I need it. I love that I don’t have to worry about running out of power! Easy Cleanup The vacuum has a canister that collects all the dirt and debris. It takes a few uses to fill it up, so I don’t have to empty it every time I vacuum. This feature saves me a lot of time! Minor Drawback The only downside I’ve found is when I want to use it as a "dust buster." There’s a lever to release the top, but the handle can be tough to pull out. Powerful Performance Despite that small issue, the vacuum is really powerful. It can pick up all kinds of debris and automatically switches the brush tool from carpet to bare floor. You can actually hear and see the change in the brush movement, which is pretty cool! Conclusion Overall, I would definitely buy this vacuum again if it broke. It offers great quality at a fantastic price. If you’re thinking about getting a cordless vacuum, I highly recommend this one!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Speedy & Dedicated support

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy protection has served me well on numerous occasions. Recently, I brought in a defective drone and they replaced it on the spot as it was no longer serviceable. The speedy, and care of this got me back up and running in an instant!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can be worth it if you need it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had to use it only a couple of times. However, it was worth it when we did need to use it. I have bought the service way back when it was cheaper and actually got two uears on top of the manufacturers warranty...which was the best. In some cases it isn't worth it because the manufacturers warranty covers the same timeframe and or longer. If it gets any higher and i do not have products equivalent to the cost of service renewal I will cancel it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    BestBuy membership

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the best buy protection has been extremely beneficial, I would definitely recommend getting a bestbuy membership as I have been able to return and fix various items with the included protection that comes with the membership. The only items that will have issues are apple products, make sure to get details on what is covered and what is not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top of top

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare Protection Review: Worth Every Penny for Peace of Mind When purchasing an Apple device, opting for AppleCare Protection is a decision you won’t regret. I’ve used it for my devices, and it’s been a lifesaver. Here’s why AppleCare is a must-have for any Apple product owner. Comprehensive Coverage: AppleCare goes beyond the standard warranty, covering accidental damage and extending technical support. From cracked screens to water damage, it provides coverage that ensures your device is protected from unexpected mishaps. • Accidental Damage Repair: Covers incidents like drops or spills (with a minimal service fee). • Extended Hardware Warranty: Extends coverage for defects or issues beyond the standard one-year warranty. Convenient Repairs: The repair process with AppleCare is seamless. Whether you visit an Apple Store, use a mail-in service, or request on-site repair (for certain products), Apple ensures that your device is fixed quickly and efficiently by certified technicians using genuine parts. 24/7 Technical Support: AppleCare provides access to 24/7 technical support from knowledgeable Apple experts. Whether you need help with setup, software troubleshooting, or syncing devices, the support team is always ready to assist. Cost-Effectiveness: While there’s an upfront cost, AppleCare is a smart investment. The service fees for repairs are significantly lower than the cost of replacing or fixing devices without coverage. For high-value products like MacBooks or i

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones according to my brother

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother loves them, I give it a 4 because this review is for a rebuy since one of the hinges broke. But a great headphone. I have the xm6s because my xm4s also broke at the hinge, not sure what’s going on but I’ve loved the xm4s and now the xm6s of the Sony 1000 xm lines. And my brother loves his Xm5s so much I’m repurchasing it for him.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using the Rayneos for about a month now. I’ve tried it in my iPad mini, my mini computer, laptop. My first impressions are that these are extremely easy to use. It’s plug and play as if they are an external monitor. I’ve also used these on the plane with Bluetooth headphones. They worked perfectly. I’ve tried gaming with these in my steam deck and it’s such an amazing experience. It’s like gaming in an 120 inch oled tv and you won’t strain your neck looking down at the steam deck. Gaming on the computer however is another story. I played league of legends and Diablo on them and found that my eyes felt tired after 1 hour of usage. This is probably because your eyes have to focus on the mouse cursor a lot. Now, watching movies. 10/10. You can’t beat the experience. You can adjust multiple steps of brightness and these can go very bright and there are no blurry edges unlike some other AR glasses. The stock nose bridge has to be adjusted a little. I pitched them closer. Why are they cheaper than the virtures? They don’t have auto diming on the outside glasses. Which means that you can technically see through the glasses. For example, if you’re using these glasses against a bright sunny window. You can still see the sunny window shine through the glasses. You can kinda hack this by leaving the stick black sticker film that comes with the glasses. There’s no battery to worry about because these are hardwired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got a problem with electronics, get to the Geek Sq

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trust and am a lifelong loyal fan of the Geek squad ever since I began purchasing items from Best Buy. The warrantee is affordable, the techs are very knowledgible and very helpful. They make you feel like family and I say this with great confidence that it is very easy to put your complete trust in them! I will never look to anyone else for my electronic support! Affordability, dedication and support is why I continue my contract every year thru Best Buy. Do it!!! You will never regret it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always worth it.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many things these days don’t have a manufacturer warranty past the first year. I keep track of my extended warranty expiration dates and it has saved me big bucks in the past. Best Buy is super easy to make returns and exchanges with so it’s a win-win to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja Really Nailed It!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this Ninja Barista System! It makes everything from cold brew to full carafes effortlessly, and the Nespresso compatibility is a huge bonus. The coffee tastes amazing, it’s easy to use, and it looks great on my counter. Totally worth it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection, Check items bought are covered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection plan to have. I have most my appliances covered, as well as electronics. I've used it several times when my devices break. My only criticism, is that there are several items that aren't covered (GPU, Motherboard, CPU Coolers) and others not covered and Best Buy doesn't specifically state that on the product page.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oculus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps all my kids busy through out the entire day, especially on the weekends!!! if you're looking for something to keep your kids occupied, this is a perfect gift!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the convienence of being able to return items if needed. I feel like the 2 year protection on anything i purchase with the membership gives me a peace of mind mentality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST BUY Security

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best purchase my husband and I have made in a long time...this overall protection package makes it easy for my husband and me to live worry-free, knowing Best Buy has our backs when it comes to our electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Membership Totally Worth It!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally worth becoming a member for Best Buy Total Member! All the products I purchase at Best Buy are instantly covered. Appliances, video game systems, Car Audio, Apple products and Care, everything. Well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 recommend having Best Buy Protection Plan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been more grateful for the Best Buy protection, especially considering the limited warranties that typically accompany purchased items. This protection essentially doubles the coverage for at least a year. Furthermore, our Total Tech membership automatically provides a two-year extended warranty, which has proven to be incredibly beneficial.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Digital frame protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am comfortable with the protection on my digital frame. Should I ever need it if something were to happen to it I would recommend it for such an expensive item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Rocks My World - And yours too!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing like it! You don’t just gain the warranty, you get a no questions asked trial of products you may not end up liking and no one faults you for it. None of that shameful - well sir you had 14 days and you could not open it but now that you did and it’s a piece of garbage too bad you have to pay 15%…Nope, not at Best Buy and when you have total tech, you’re done. If you’re still ordering your electronics from amazon, you’re not very bright. Order it from best buy - hands down the way to go!

    I would recommend this to a friend
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