Customer Ratings & Reviews

Purchase Protection is a must these days and Total Tech coverage takes the worry out of it.

It's protection! I would recommend it to anyone for just in case.

Works just as described makes task alot easier thank you

Total Tech takes care of it all, Perfect for those who may break things.

excellent customer service and value fir money indeed! will buy again here soon!!

Yes would recommend this coverage, had a Samsung tv replacement after 18 months

All of my new electronics are covered through Best Buy

its a protection plan.. whats there to say about it...i honestly feel like they are kind of a rip off as ive never had to use them...i buy them cause if i didnt then i would need it...

Despite regular cleanings, and a deep thorough cleaning, I continue to have mold and algae grow inside the tank and inside the unit. Contacted GE, and they were no help. but wait, I have a Geek Squad Protection plan! TWO WEEKS ago I contacted them, they setup an appointment, and the service provider called me yesterday and said they don't service counter top ice makers and can't get parts for them. Why was this setup to begin with??? So I call back today, and a GS rep tried to find another company, but could not, so he was going to have the dispatch department contact me to setup an appointment. They called me just now, and said "sorry, this issue isn't covered by your warranty." It's an obvious defect with the unit, because I clean it and run high quality bottled water through it. I am furious!!! $725 I spent last year on this, and it's a health hazard. Further research reveals that this is a common issue. Save your money and don't buy one. If you already have one and end up with this issue, don't count on GE or Best Buy to help you. The worst customer service I've had in a while! The picture with the paper towel is what I got out of the fillable water tank....

Unfortunately we will be returning this. We had an old Roomba 980 that worked great, but this vacuum is mediocre at vacuuming and mopping doesn't work. The mop leaves "tiger stripes" and doesn't cover the cleaning area fully. This vacuum also doesn't have a smart resume, and likes to clean areas it has already worked on. It took 5 hours to vacuum and mop ~800 square feet, and I had to stop to refill the reservoir. Not worth the headache or time.

I thank Best Buy protection when I first got this laptop, it is very important.

Reasonable always and better if you get it free with every purchase using the pro membership!

Bambu Lab P1S is a beginner’s dream 3D printer—super easy to set up and use, even if you’re new. It’s fast, has a 256mm build area, auto-levels the bed, and an enclosure for tricky filaments like ABS. Combo (w/AMS) price $559; add AMS pro ($100) for multi-color fun. Pros: Prints high-quality stuff quickly, intuitive app (Bambu Studio), works with many filaments, minimal tinkering needed. Cons: Fans are loud, some parts are proprietary (but cheap), AMS wastes a bit of filament. If you’re starting out, this “just works.” Skip if you want quieter or fancier; otherwise, 4.5/5—go for it!

This has saved me so much money across all the purchases I have made over the years. MacBooks, TV’s, gaming consoles, etc. you name it, I’ve bought it. Never have any issues walking into a Best Buy and using Bes Buy Protection. They always make it easy, quick and seamless to taking care of any issues with my products I have. Cannot recommend this enough!

I appreciate the my protection plan. I don’t have to worry about anything i purchase because it is covered.the salesman at the Greensboro store were very knowledgeable and helpful to the point it became very easy buy anything and feel comfortable my purchases that were covered.thanks!

I was looking for a good quality Expresso machine to make lattes. Breville kept coming up as a capable and quality machine. With other Breville machines I had issues with the grinders clogging and not being able to properly take them apart, clean them and reassemble. So far no issues, and this one does everything well including dispensing and tapping. I do like the all in one capability but of course the leanest link determines the overall quality. If this holds up it will be my dream machine.

I’ve used Geek Squad for several different needs, computer setup, data recovery, and a TV repair, and the experience really varies. When things go smoothly, the technicians are friendly, explain what they’re doing, and can solve problems that would take me hours to figure out on my own. They also stand behind their work with warranties, which provides peace of mind. The downside is consistency. Wait times for appointments can be long, and follow-up communication isn’t always clear. Pricing is on the higher side compared to local independent repair shops, so it’s worth getting an estimate before committing. In one case, my service ticket wasn’t updated promptly, which meant I had to call multiple times to track progress. If you value convenience and want the backing of a national chain, Geek Squad can be a reliable option, just budget extra time, ask for clear timelines, and double-check costs so there are no surprises.

I added this protection because it’s reassuring to have coverage when you’re buying electronics that could fail or get damaged. It’s straightforward and removes a lot of “what if” stress after the purchase. I like the idea of having support available without having to fight through complicated warranty steps. The downside is the monthly cost adds up, so it’s most worth it on items where repair or replacement would be expensive.

SteamOs functions as expected, there’s some weirdness around some graphics settings in some games, but great once you work through that. The screen, while not OLED, is large and has great contrast. My only real complaint is the abxy buttons and right trigger seem to be somewhat sticky from time to time, but it’s usually not a big deal

The monthly Best Buy protection is very convenient and easy to manage. It’s great knowing that your device is covered if something unexpected happens. Definitely a good addition to the membership.