Customer Ratings & Reviews

Fortunately I have not had to use the extended protection as none of the items I purchased have failed or needed it but I appreciate the additional Best Buy Protection on products I purchase from Best Buy.

Best Buy has lived up to its commitment. I have not perceived any frustrations or obstacles. The value of the plan has definitely been worth the cost.

I always get Best Buy’s Protection Plan, and it has saved me so much money and stress over the years! The 24-month plan is an absolute must if you want peace of mind for your electronics. Great Coverage & Hassle-Free Repairs Accidents happen, and knowing my device is covered for mechanical failures, accidental damage, and even battery replacements makes it completely worth it. I had an issue with my laptop’s screen, and Best Buy handled the repair quickly—no extra costs, no hassle! Worth Every Penny For the price, this plan is a fantastic investment. Instead of worrying about expensive repairs or replacements, I know Best Buy has me covered. It’s especially great for phones, laptops, and gaming consoles, which can be pricey to fix. Fast & Easy Claims Process Filing a claim was super easy, and the customer service team was friendly and helpful. I either get my device repaired or replaced quickly, making the whole process stress-free. Final Thoughts – Highly Recommended! If you’re buying an expensive device, do yourself a favor and get the Best Buy 24-Month Protection Plan. It’s affordable, easy to use, and gives you total confidence that your purchase is protected. 100% worth it!

Best Buy Total Protect offers solid peace of mind for electronics. Easy claim process, quick repairs, and helpful customer service make it worth the cost. Covers accidental damage, mechanical failure, and more. Ideal for those who want worry-free protection for laptops, phones, and other devices. Highly recommended.

The Greek Squad knows their stuff. Anything from water damage to drops to it just stopped working. And if they can't fix it, they'll give you a replacement or a Best Buy card for what you paid for it, so you can find something similar to replace it with. My biggest issue is usually getting an appointment at some of the busier locations. They don't always have enough staff.

I havent had to use it yet, but it gives me peace of mind knowing it's there. Ihave used it in the past and was very pleased with the service

Well, my review is absolutely worth reading! About two months ago I decided to make my journey back into school to get certified in my field of study as a vet tech, that came with needing a reliable source of technology that I could Rely on. However, buying protection plans, apple care plus and making a decision to further better myself was a huge MISTAKE. I was compromised by a hacker and apple care plus as well as my protection plan has not stood by their policy as far as protecting the consumer and its privacy rights as a whole. I am completely locked out of my Mac air that I have purchased from Best Buy as an apple consumer. I’ve nearly spent over 1,700 on my computer and protection for absolutely the opposite outcome that I NEED for my future. Taking into consideration my complaint, I have no problem saying I LOVE BEST BUY and its staff at any store. Geek squad included. I really could use this gift card to now buy a new computer for school as I am being told after 3 months of tech support with apple and geek squad they cannot do anything further. They’ve worked endlessly on finding the best outcome for this situation. As I have limited funds for a new computer. I surely need some help with this. So please take my loyalty, respect, and highly appreciated support for your company in reliable software and hardware and help me reach my goal in my career as well as the deserving aspect of the 400$ gift card. Me an my family have been loyalty customers for over 15 years and this has been my only problem. But you have thousands of people who rely on YOU as a provider for our businesses, personal use, school etc technology. Please help lol You ROCK BESTBUY!

I purchased this plan for anything that is expensive. Have a a peace of mind knowing I have 24 months of protection in case something happens.

Love Geek Squad at the Noblesville, IN store They are so helpful with maintenance, repair and general questions for all of our electronics.

Excellent investment if you plan to purchase any piece of electronic equipment from a c cord to a television. The hassle free support is priceless and the representatives are always cordial, knowledgeable and helpful. I've had great experiences with the reps in answering questions, providing unbiased advice and providing adjustments when the prices change for a recently purchased item.

Highly recommend best buy protection plans. They have saved me a lot of money on replacement products when technology inevitability fails.

Easy to enroll and straightforward coverage. Nice to have added protection without any hassle. Good option for longer-term peace of mind.

Best Buy-the name says it all. The service they provide is incredible, I couldn’t believe how simple to deal with Best Buy, how predictable their customer service is and that they are an exception to the fear that the extended service deal is a gamble. Best Buy has been there when I needed them.

I love having the bet buy protection coverage. It covers all the products I purchase throughout the year. Definitely worh the money and customer service has been great!

We have had this protection for many years now and have used it on several purchases, repairs, replacements, discounts on installs, subscriptions, tech support, etc. The no charge2 year protection on any item is great peace of mind. We are very satisfied with the entire plan.

We purchase all of our electronic items at Best Buy because of this program. We have had to replace a tablet 3 times due to damage and the process is seamless.

Excellent! gave me store credit towards the purchase of a new laptop when the one I bought broke a week after I got it.

Best Buy protection is great to have. It may sound like 199.00 is a lot to pay but it comes with so many benefits if you want to keep up to date with your tech! Geek squad is amazing!

I couldn’t be happier with the TP-Link Tapo Smart Wi-Fi Plug Mini 2-Pack. From the moment I unboxed them, the setup was quick and seamless. The Matter support is a huge plus, making it super easy to integrate with my existing smart home system — including Alexa, Google Assistant, and Apple HomeKit. The plugs are compact and don’t block adjacent outlets, which is a thoughtful design detail. I use them to control lamps, a coffee maker, and even holiday lights — all from my phone or voice commands. The scheduling and timer features are straightforward and work perfectly. What really stands out is the reliability. Unlike other smart plugs I’ve tried, these stay connected without needing to be reset constantly. For the price and quality, this 2-pack is an amazing value. Highly recommended for anyone looking to upgrade their home with smart automation!

I love I bought the Best buy protection plan, it paid for it self with a few purchases and it gives me in store discounts and free warranty on purchases.