Customer Ratings & Reviews

When I accidentally broke my Samsung smartphone. I was really happy to have this plan

Geek Squad to cover my purchase, that I hope I will not need.

Got it just to be extra safe. I'd rather be safe than sorry with a new phone.

Helpful for getting started to early full answer feel like complete coverage

This service is very good for my and family I recommend to my friends

Geek Squad use to be great, which is why I got it. My entire account uses one from Verizon, but my 2 main phones needed what geek squad use to offer which was a same day replacement. I actually used it for my s20 and it was not competitive to my other plan. both had a deductible about the same, but where my other insurance would send the phone overnight, it took me 4 days to get the phone through geek squad. I understand the system was abused by people in the past, but this Is to the point where I see no advantage to paying extra. I would pay more to have the option to go back to a more expedited plan if it could beat the Verizon plan. Otherwise will be moving from geeks quad as there is no benefit.

Best protection plan easy to set up appointments would purchase again in future

This is the higher level protection plan that also offers help if you lose your phone.

Just added this on when I purchased my new Cell phone & it's a great value

First time purchasing this, hopefully it will be very useful.

So glad I purchased this...a little bit of extra protection and cheap enough

No matter what always get the protection plan. Whether it be for 10 or more.

Always great to have extra protection. The price is reasonable and affordable

The protection plan is always a great buy. I know I can rely on the geek squad to help

I have this on my Note 20 Ultra and its so worth it if something happens to it

If there was less than a star I would do that. Very disappointed!! I first thought when I asked for protection that they applied it through Verizon. I didn't find out that wasn't the case until 2 weeks after I bought my phone and my screen was shattered when my toddler dropped my phone in my driveway. So then the St Cloud store tells me they don't fix Samsung so I scheduled an appointment for later that afternoon and drove 2 hours to Eagan to have THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE AT BEST BUY!! Rude. Not helpful. Didn't have the ability to fix my phone same day but didn't tell me that until I had been there a half hour and mind you I showed up 20 minutes early for my appointment. I couldn't drive that far again the next day so I had to schedule an appointment with MAPLE GROVE which is again 1-1/2 hours from where I live and also they had no openings until 6 days later. When I went to Maple Grove their customer service was great except that I gave them a friend's cell phone number to call me on when the phone was done and right before closing I showed up to the store and was like where is my phone? They tell me it had been done for almost two hours and they tried the number on the account but it was the phone they were fixing. Ah yeah, hence why I gave you a friend's phone number. UGH! The screen has little seizures now when I use it and IDK if it is the screen itself or the screen protector they put on, but the bottom of the screen is sharp and not smooth like it was prior to the repair. I will NOT recommend Geek Squad for cell phones even though their service has been on point with all other items I have bought from their store. What a nightmare!

I hope I don't need the protection plan, but I am glad I got it, just in case!

Always have extra protection! You'll never know if and when you'll need it!

Seems to be a good phone protection plan. I really hope I do not have to use it.

I always get this for things that are heavily used and may have accidental damage.