Customer Ratings & Reviews

It’s a good product I would recommend to anyone...

The protection plan is a bit cheaper than with my service provider.

great protection. It make me feel safe in many ways

Ahahahahahahahahahahahahahahahahahahahahahahahahah

I would recommend this to anyone with any electronics.

Very nice I did like this because I got on sale nice

Had a problem with my Samsung S-20 FE last week, took it to my local Best Buy since I had purchased a two year coverage plan for $180 (including tax). Employee ordered a replacement phone. I told him that since purchasing the phone I had switched carriers from Sprint to AT&T (still using the same phone I purchased at Best Buy) when I noticed he was ordering a "Sprint" phone. He told me "no problem just call Sprint they will unlock it and if they cannot bring it back here and we will." I got the phone and called Sprint, was working with their support people (got moved to a supervisor) and after an hour they told me they could not unlock it and I should take it to Best Buy for help. Went to Best Buy the next morning and was told by the same Geek Squad and the store general manager that there was nothing they could do for me. They called corporate who told them that they could try ordering yet another phone but it too would be locked to the Sprint network. Apparently Best But does not think you should be able to switch carriers. in the end the only thing they would do for me is refund the $160 I had to pay to get the new fund and a small portion of the coverage plan ( I had asked for a full refund since they did not fix the problem like they promised). In the past I have purchased coverage from them for several products, but after this experience i do not think I will ever do that again.

Good to have in case something happens to your device

I always buy the geek squard plan for peace of mind

this is the best protection plan that money can buy

Didn't need to use the phone protection so not sure if it's easy or hard to get things done. But it's the better price of what's available on the market. I'm torn if I'd recommend to a friend (if there was a maybe box, I'd check that instead).

Could not beat the price and all that is covered in this plan.

this package is a great investment for my big investment

Better protection plan then, the one offer by Verizon.

Geek squad protection is the way to go for insurance

They could not fix my phone and I had the pay extra money to another company to fix my phone.

Good peace of mind for protection plan. However, the deductible of $150 exceeded the cost ($100) of the mall store to replace the oled.

I can not give a positive or negative review, as I have not had to use the service. My hope is that it is worth the cost.

I returned mine because by the time I pay for the plan plus deductible I could have just bought another phone or a screen. Don't get me wrong I have payed for plans before but not thus time.

I have had a protection plan on my laptop for a few years. They told me to bring it in every 3-4 months for a tune up to keep it running at its best. Today I took it in and the guy said there is nothing he can do to it. I asked what they have done in the past and he said he didn't know and that was on them... even though he works for "them". Now trying to cancel this protection plan but that must be done over the phone. Tried to get through twice and both times after an hour and 1 min on hold, their system cut off my call.