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  • Front. Geek Squad® - Monthly Complete Geek Squad Protection.

Monthly Complete Geek Squad Protection

SKU:
6338804
See Details

Customer reviews

Rating 4.5 out of 5 stars with 1146 reviews

Rating Filter

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,146 reviews

  • Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected as I previously had Verizon protection plans. Not as good. More expensive and they wouldn't fix my phone. Had to get a new one.

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Not worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it. Technically when i needed to use it they just said i need to call the manufactor company directly... Useless to have ..

    This review is from 2 Year Complete Geek Squad Protection

    No, I would not recommend this to a friend

  • Expensive, poor Cust Serv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad warranty is awful. Deductible costs a small fortune when repair is needed. Customer Service is atrocious and barely speaks English

    This review is from Monthly Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Expensive, Poor Cust Serv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad warranty is awful. Deductible costs a small fortune when repair is needed. Customer Service is atrocious and barely speaks English

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Paid for nothing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to get my screen fixed and they tell me they only service apple products

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • dont get this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a pain in the but to get any help with the phone number and when i went in to the store the people behind the desk were as helpful ( as in not much if any )

    This review is from Monthly Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't resolve my problem with my phone. Bad service

    This review is from Monthly Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • no help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am stationed over seas and the one time I needed help, they did nothing. If there was a way to get my money back I would do it.

    This review is from 2 Year Complete Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Charged me twice for the same 2yr plan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a cell phone and 2yr GS Plan paid in full. Then they charged me monthly for the plan I already paid them for.

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • unhappy with geek squad overfilling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never asked for this , it was added without my knowledge Ive been on the phone for 50 minutes to resolve, so far no help.

    This review is from Monthly Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Geek squed did not help me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents didn't help me at all whith my samsung phone, they said they only eork with the apple brand.

    This review is from Monthly Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Expensive

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont get geek service anymore. I finally smartened up. Its too expensive and they dont do much for you. Not worth it

    This review is from Monthly Accidental Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing your thoughts with us. We appreciate your feedback. If you have any further questions, please feel free to reach out to your local Best Buy. We hope that you will give us another opportunity to better serve you in the future.

  • over priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when have problem takes forever to get it repaired & noyhing to repair or use until they get the makers results

    This review is from Monthly Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • I don't purchase the extended warranties or Geek S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure what this is but anytime there's an additional warranty or charge for Geek Squad it's usually not worth it.

    This review is from Monthly Complete Geek Squad Protection

    No, I would not recommend this to a friend

  • Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly for the amount of money I paid for this project it isnt worth it. The few times I have needed help I was always sent to a 3rd party.

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Phone issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to get my phone repaired as promised .

    This review is from Monthly Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • YOU SUCK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a phone and it should have been insured. They only paid one month. My phone is cracked and I NEED HELP getting it fixed.

    This review is from Monthly Accidental Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Insurance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this plan with our new phones, haven't had to use it yet, but when we did with the old phones it was very easy to file a claim

    This review is from Monthly Accidental Geek Squad Protection

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. We appreciate that you trusted Geek Squad with protecting your product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Was told it would cover everything and payed a the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told it would cover everything and payed a lot for the plan and went in and told me that it doesn't cover anything.

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Terrible Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible subscription, not transparent on fees, and the customer service call center was a terrible experience.

    This review is from Monthly Accidental Geek Squad Protection

    No, I would not recommend this to a friend
Page 56, Showing 1,101-1,120 of 1,146 reviews
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