Customer Ratings & Reviews

it took me 1 hour to get assistance, i was referred to 2 persons and not get help. The 1st staff just told me to go to another person and i waited a long time. It was the third person who help me.

Geek squad is great. I have used them before when I damaged my phone. They have me a free replacement!

I always get protection for all my electronics, and geek squad have been helping with all my stuff... I always recommend it is worth paying some extra bucks to protect your expensive electronics

I purchased a new phone yesterday and also purchased this!! You never know when you going to need it and with the price of the phone it's better to be safe instead of sorry.

Yes I love it the times I have gone into Best Buy i have had great experiences definitely good customer service

I'm not sure why they're able to sell a "warranty" that directly sites on top if a factory warranty they EXPECT to come first. After the second year is when the warranty is worth anything .. read the fine print before you spend your money .. only good for BIG money items that you want to protect for multiple years.

Glad i bought this for 2 years! Love the peace and mind its protected! recommend this if your buying the Galaxy Z Flip 3! since you never know with these phones :)

Glad to know best buy has me covered! Its outrageously expensive to get phone fixed. Peace of mind

Extra coverage is essential when spending big money on electronic equipment. It is a no brainer for sure!

Tried to get my phone fixed while under warranty, show up at the store and they say "sorry, our computer says it expired on the 1st" but I told them I verified it was good thru the 4th when I made the appointment because that is when I actually RECEIVED the phone (you can't start a warranty on a product a customer hasn't received yet - but apparently, BB does!). Store manager told me to call the 800 number to get the date in THEIR computer changed as they can only honor the date that they see, NOT the actual date you receive your item purchased. I call the number - get disconnected 3 times, finally get ahold of the Billing Dept (was told they were the dept that can "extend" the warranty (extend it to the actual date it should have been in their system!). Was told all was good, got a case number, was told I'd have an email with my new warranty end date within 24 hours....and here I am OVER 24 hours later writing this review. WHY now? Well, you all know things are gonna change when I call again so IF by any chance things are all good when I call, I didn't want to give a great review when all I got was the runaround. BB customers NEED to know what they will deal with when they pay hundreds of dollars for this kind of service! Unbelievable!!

The technician transferred all of my data to my new phone. When I left the store I was able to use my phone right away.

Im glad if anything happens i have protection on my laptop

I have no problems with this phone. Great reception.

Great protection for my phone. It gives me peace knowing that if I mess up my phone, I can take it to get it serviced. I would have the same thing if I bought my phone from Google.

I love getting the one year protection. Accidents happen!

I have trusted geek squad for a long time. Each time they were able to educate me in the technical difficalties i have experienced. I know that if there is a problem they got my back.

Getting this is a lif saver, they always standby there commitment to give great value and products

LOVE Geek Squad always helps to have this no worries any more for anything they service you fast, friendly and give great tips to keep everything working perfectly :)

The team in Las Vegas is great. They were able to service greatly with convenience and timely manner.

Very reliable insurance company easy to talk to and very helpful and true to their words costumer service is excellent