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Customer Ratings & Reviews

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Customer reviews

Rating 2 out of 5 stars with 63 reviews

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Rating by feature

  • Battery Life

    Rating 2.4 out of 5 stars

  • Durability

    Rating 2.6 out of 5 stars

  • Comfort

    Rating 2.7 out of 5 stars

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There aren't enough positive mentions yet.

Cons mentioned filter

29%would recommend to a friend

Customers are saying

Customers praise no features of the Connect Smartwatch Phone + GPS Tracker for Kids 4G. However, customers report issues with the GPS, stating that it is inaccurate. Furthermore, they mention concerns regarding battery life and call quality, as well as connectivity problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 63 reviews
  • Cons mentioned:
    Gps

    Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not very happy with the GPS location on this watch at all it would not give up to date location it lagged very much I even drove it around with me in the car it would not keep up it was like 5 or 10 minutes behind not good for trying to keep track of your child

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this watch for my grandsons 11th birthday. It caused a fraud alert when order sim, it wouldn't stay connect to Internet, it would not make calls and was extremely hard to navigate. I tried to call the 24/7 support no one available, couldn't leave a message - stated to send a message of email. I had less than 24 hours, cancelled service and returned phone to Best buy. I would not recommend buy this phone and would rate a zero if available.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Gps

    Rated 1 out of 5 stars

    Did not work for us

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good. Signing up for service to connect device seemed like a scam. I couldn’t reach anybody for customer service for moochies. Couldn’t get connect once signed up.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 1 out of 5 stars

    Because I had too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch gets one star because I had to give it to be able to write a review. I bought it for both my GRANDson who are 8. We all were SUPER EXCITED until the 3rd day. Incoming and outgoing calls ceased to be made. The watch was no longer usable. EXTREMELY dissatisfied

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor signal then stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor signal after the 1st week. After 3rd week stoped receiving calls. Took to long to message history review. After 4th week when is no longer returnable can’t make calls from the watch and messages took longer to send or receive. Battery good for less than 6 hrs.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 1 out of 5 stars

    Don’t buy them they don’t work.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give 0 I would. They don’t work, specifically the calls or video calls. Buy something else would be my advice as my wife and I did and they actually work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    For grandchildren

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought the kids watch phones.. For my grandson and granddaughter. The product wasn’t designed to receive incoming calls or outgoing calls. Had to return both items. But my experience with Best Buy with each team members was very exceptional and excellent customer service!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My 9 Year Old Loves this Watch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 9 year old has been loving this and having fun calling and texting us. The app isn’t perfect but so far we are happy!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Would not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not hold a charge and returned to the store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad watch, never worked and never had service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dont waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    low quality. app usually doesnt work. emergency button doesn't alert parent. would return but best buy has a 14 day return policy on it. very dissappointed.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Gismo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for my 9 year old. Ordered online, arrived early could not complete setup to actual arrival date. That is my only complaint.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible activation process

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible... no way to contact a customer service live agent. Paid for service line but sim will not activate

    No, I would not recommend this to a friend
  • Cons mentioned:
    Gps

    Rated 1 out of 5 stars

    My mochis watch for kids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not recommend this Is not the way it’s described

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Difficult to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had several issues trying to set this up and could never get it to make a call. I had to return this item

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst imaginable product. Very shocked a good company like Best Buy would carry this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item. It didn’t work and was cheaply made.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Below expectation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User unfriendly and high service fee, waste of money and time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too Complicated

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says you’re able to connect with iphone’s bluetooth but I haven’t been able to and it it very complicated

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two months since purchase and still doesnt work. Terrible customer service too

    No, I would not recommend this to a friend