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Customer Ratings & Reviews

Customer reviews

Rating 2.5 out of 5 stars with 14 reviews

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29%
would recommend
to a friend

Customers are saying

Customers admire the GPS feature, appreciating the ability to create safe zones and stay connected with their children. However, some customers have expressed dissatisfaction with the call quality of the Connect Smartwatch Phone + GPS Tracker for Kids 4G, reporting issues with making calls and overall functionality. Some users have described the watch as not working as expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Pros mentioned:
    Gps

    Rated 2 out of 5 stars

    Poor quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very glitchy. Should have bought my daughter an apple watch for the money I spent on this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Smart watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be a good product but didn’t not work for us with the phone my step son had.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    nice quality look..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Look and sim activation was good, however we could not ring or video chat with any accuracy..we believe in time this will be a good product however for now we are returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty Watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this rating a zero, I would. The watch was considered a faulty watch per the company Moochies. I was sent two different telephone numbers for the watch. Neither of the numbers worked. The numbers that were given to me were also out of state numbers. So they were assigned to the watch. I was told by the representative that I couldn’t chose a number that’s in the same state as me. The watch was hard to navigate and didn’t have many features. All in all it was a frustrating experience. The watch just didn’t work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like because i never i can't connect with the phone

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 1 out of 5 stars

    Do Not Even Try

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 20-30 minutes of setup, buying a SIM plan, and downloading updates, it only took 5 minutes to realize this watch does not make calls. I got the watch to video call my phone only twice and that was only when the app was up and open on my phone. Returned this the day we purchased it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    great watch - very happy with purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great watch! allows me to easily track my son's whereabouts and stay connected with him all the time, providing peace of mind for both of us. The sound quality is good and I also liked the do not disturb during school hours and that you can create GPS safe zones.

    I would recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 1 out of 5 stars

    Terrible watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible watch but great customer service. Watch needs improvement

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 4 out of 5 stars

    Good smart watch but can be improve

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it doesn’t work right away, atleast on calling it from my phone but i like it since there’s no internet interaction. Size could be thinner though too bulky for a small arm

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this for my son who is not quite old enough for a phone but we want a way to keep in touch with him!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kids Watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch for kids. It was easily wearable to get it working rite away just like apple products.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont waste you money or time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful. Website didnt even work to hook up the watch. Ended up taking it back and buying my daughter a cellphone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very compatible with Android and IOS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not perform as advertised. The SOS feature is only active while parent is in the app. Notifications make no sounds even after adjusting settings. GPS had our son in Germany for 3 hours. Parent can’t call child. Even took to Geeksquad and couldn’t solve notification issues. We ordered a replacement thinking it could be that watch and replacement was just as bad. Will be returning. Not for us.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible watch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont bother if you live in North central Wisconsin.. Battery life doesn't las half a day. Authorized callers can't call. Unauthorized caller's sure are alloweded to call. Hard to manage and also the app is hard to manage. App had to install and Uninstall couple of times. Watch retured after only using 1 day

    No, I would not recommend this to a friend
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