Main Content

Customer Ratings & Reviews

Customer reviews

Rating 2 out of 5 stars with 63 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 2.4 out of 5 stars

  • Durability

    Rating 2.6 out of 5 stars

  • Comfort

    Rating 2.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

29%would recommend to a friend

Customers are saying

Customers praise no features of the Connect Smartwatch Phone + GPS Tracker for Kids 4G. However, customers report issues with the GPS, stating that it is inaccurate. Furthermore, they mention concerns regarding battery life and call quality, as well as connectivity problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 63 reviews
  • Cons mentioned:
    Gps

    Rated 1 out of 5 stars

    Don’t get the watch

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Link to setup the watch does not work. It’s says it’s a scam don’t put your info and you can’t do anything in the web page.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Michele

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept but have had to replace it twice. Needs to be charged after about 8 hours, reception is not always great. Support is only virtual, but is responsive.

    I would recommend this to a friend
  • Cons mentioned:
    Gps

    Rated 1 out of 5 stars

    Not safe for tracking

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, gps does not work well, off by a quarter mile. Customer service cant get it together to fix the issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not very happy with the GPS location on this watch at all it would not give up to date location it lagged very much I even drove it around with me in the car it would not keep up it was like 5 or 10 minutes behind not good for trying to keep track of your child

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 1 out of 5 stars

    Because I had too

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch gets one star because I had to give it to be able to write a review. I bought it for both my GRANDson who are 8. We all were SUPER EXCITED until the 3rd day. Incoming and outgoing calls ceased to be made. The watch was no longer usable. EXTREMELY dissatisfied

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor signal then stopped working

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor signal after the 1st week. After 3rd week stoped receiving calls. Took to long to message history review. After 4th week when is no longer returnable can’t make calls from the watch and messages took longer to send or receive. Battery good for less than 6 hrs.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Difficult to use

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had several issues trying to set this up and could never get it to make a call. I had to return this item

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. When I signed it up it was from a whole other country. Not the united states

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Did not work for us

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good. Signing up for service to connect device seemed like a scam. I couldn’t reach anybody for customer service for moochies. Couldn’t get connect once signed up.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 1 out of 5 stars

    Don’t buy them they don’t work.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give 0 I would. They don’t work, specifically the calls or video calls. Buy something else would be my advice as my wife and I did and they actually work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Watch

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item. It didn’t work and was cheaply made.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My 9 Year Old Loves this Watch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 9 year old has been loving this and having fun calling and texting us. The app isn’t perfect but so far we are happy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two months since purchase and still doesnt work. Terrible customer service too

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Would not recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not hold a charge and returned to the store.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Gismo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for my 9 year old. Ordered online, arrived early could not complete setup to actual arrival date. That is my only complaint.

    I would recommend this to a friend
  • Cons mentioned:
    Gps

    Rated 1 out of 5 stars

    My mochis watch for kids

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not recommend this Is not the way it’s described

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible activation process

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible... no way to contact a customer service live agent. Paid for service line but sim will not activate

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible product.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst imaginable product. Very shocked a good company like Best Buy would carry this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Below expectation

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User unfriendly and high service fee, waste of money and time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too Complicated

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says you’re able to connect with iphone’s bluetooth but I haven’t been able to and it it very complicated

    No, I would not recommend this to a friend
Sponsored