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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1662 reviews

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93%
would recommend
to a friend

Customers are saying

Customers recognize the extended battery life and protective qualities of the juice pack air External Battery Case. Many appreciate its ease of use, design, and relatively light weight, although some find the price to be a drawback. A few users noted that the case adds some bulk and that the headphone jack may require an adapter for certain headphones. The case's color and overall quality were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 1,662 reviews
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Doesn't all was charge starts buzing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all I wouldn't buy it again it protects the phone but when you go to turn it on it starts vibrating have to turn it off most of the time

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Hello Ctm4, My name is Elise Murray and I work in the customer service department here at mophie. I am sorry to hear about the issues you are having with your juice pack. The vibrating you are experiencing is a mystery to me, but we do have a one year warranty on all of our products and would be happy to get you a replacement. I would encourage you to head over to mophie.com/TS and fill out a support ticket. As long as you can provide us with proof of purchase within the last year, one of our helpful support representatives will be happy to move you forward with a warranty claim. Thank you for being part of the mophie family!Mophie

  • Rated 1 out of 5 stars

    The silent switch does not work properly with this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The silent/ring switch on this phone cover keeps switching the phone to silent and if I do put in the ring position on it keeps going back to the silent mode extremely annoying .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought first one one black friday but after a week stopped charging my phone so i replace it with the new one and this one working fine

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Works for awhile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great durable case, but for a charger it is only so so. The charging battery does not seen to last for a long rune as des obey

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buttons do not align well for IPhone 5.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned hoping that our first case had a product defect. We tried the second one in the store and same problem---phone buttons all work fine. Skip this one and get the 80% charge Mophie--buttons are open and no similar problems. Good news is that the customer service and return process is hassle free.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    High Price, No Charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case quit working shortly after buying. Would charge phone when switched off at times. Then stopped charging phone no matter which position the switch was in and then stopped receiving charge. I must say that it is a sturdy protective case and that is what we have been using it as. Just pricey for a protective case only. I only paid $25 out of pocket because I used BB points but I could have used that $50 plus $25 cash on other things that would still be functional.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case! It does an excellent job of charging the phone's internal battery from 20%. Also, with both case and phone fully charged, I decided to run the phone off the Mophie and was very impressed that it ran for 9 hours under causal use (i.e. Social Networking, text, email and web browsing use). The profile of this case will increase your width and length as well as weight (which didn't bother me at all). Unlike the other cases I tried out, the Moohie doesn't have a side bumper that goes around the phone and snaps on independently, which I like. The case's back lights for charge indication is nice and discrete and the on/off switch is a plus. I love that the case charges the phone first and then itself. Overall, I am very happy with this case!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok for iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to have 2 power cords for this item(?) I would not have bought this if I had known..the shell has a different cord connection than my I-Phone 5s...???

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for a person without technology skill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes too long to charge both the phone and charging pack at the same time and you don't really get a lot of extra battery life for the money

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mophie battery pack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace my old Mophie so I replaced it with the same model. This one is not as good as the older model. Does not stay charged all day

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good backup charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is horrible always seems to break after a few weeks have bought four same thing always happens when charging keeps on beeping on and off

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The battery pack did not provide a true 8 hours

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When in use the battery life is less than 8 hours as advertised. I found that it may have added an additional 4 hours at the most

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was good, until 45 days in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit stopped charging past 25% on the 45th day. It worked about the same amount of time the otter box it replaced did.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gold case didn't fit phone components

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a mophie earlier and needed to replace it. Loved the gold color but the ringer toggle never synced with the piece on the mophie. I tried 3 different gold ones in front of the clerk and the toggle never lined up. We tried a different color and it worked just fine. I would recommend the mophie but not the gold color.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Hey Heckerm, My name is Elise Murray and I work in the customer service department for mophie. Do you currently have a juice pack air in gold? If the product is not working for you, please visit us over at mophie.com/TS to fill out a support ticket and one of our helpful support representatives would be happy to look in to this for you.Mophie

  • Rated 1 out of 5 stars

    Not charging as well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for my wife when new. Now that's it's a couple months old not working as well.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    charger case for a I-phone 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried this for about 8 days, it did not work well with my phone. The case got my phone really hot and would drop my calls or not allow them to come through. I returned the case as i couldn't use this, I had a mili and loved it but no one sells the type i had.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappoint. Broken charger. Now I have to return it and I don't have my receipt.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as great as i thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I Purchased this product I was told that will give another extra 100% battery....Well, that never happened to me since the case only gave me at least 67%

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not hold a charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mophie takes forever to charge and does not hold a charge very long.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    It's so convinient no more missed calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get a full charge overnight and I'm good all day

    I would recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Thanks, Amina! Enjoy staying charged all day.
      -mophieMophie

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