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mophie - Juice Pack External Battery Case for Samsung Galaxy Note8 - Black-Front_Standard

Customer rating

Rating 4 out of 5 stars with 152 reviews

76%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 152 Reviews
  • Rating: 2 out of 5 stars

    Headache Stay away

    Posted
    Nolongerwindowsfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Please don't buy! Beware! Looks nice but that's it. The wireless charging is just pityful as it rarely ever makes contact and doesnt charge the case just the phone. You always have to charge the case with phone cable. I have left it to cable charge many nights and it seems that it is a toss of a coin weather or not it charged just the phone, just the case or both as if it had a mind of it's own but never makes a right decision Ughh. For the past week it has only charged the phone WITH the original charging cable about 25 - 40% and when I woke up had to disassemble the case to finish charging the phone directly plugged in because if I leave it charging with the case on the phone charges extremely slow and sometimes discharged faster than it is charging. My recommendation is to charge the case and the phone seperately, which defeats the entire purpose of the case as it is intended to stay on the phone for protection and its flimsy hinges that hold it together don't look like they would last very long after repeatedly taking it apart and putting together all the time. On another note I did notice that my Note 8 battery drains faster when the case is put on but not juicing. This obliges me to turn on the juice on the Mophie case sooner than expected. Then the phone and case will both completely deplete together at the same amount of time as the Note 8 battery without the case put on, just because it makes the phone drain faster.

    No, I would not recommend this to a friend

    • Brand response

      mophieSupport

      We’re sorry to hear our product did not meet your expectations, and appreciate you taking the time to share your concerns. We’d like to make it right. Please reach out to our Customer Support team at 888-866-7443, so that we can discuss a solution with you. mophie

  • Rating: 1 out of 5 stars

    Case Stops Working! On 3rd Case Now

    Posted
    TechieFan
    • My Best Buy® MemberMember

    I received my 1st Mophie juice pack battery case for my Note 8 on about Nov 10, 2017, and it worked perfect for 2 weeks, then stopped charging my phone. Got my replacement Juice pack about Dec 10, 2017, worked for about 3 weeks, then it stopped charging, now I am on my 3rd juice pack case and am hoping Mophie has fixed this issue. The lights stop working on the back of the case, and it doesn't allow my Samsung Galaxy Note8 to be charged on any of the wireless bases. The bottom of the case gets hot. It's not my wireless Mophie charger as I have several that I tested it on. NFC is also very spotty and usually doesn't work, and the S-Pen has a dead spot near the bottom of the screen. I have used Mophie products for years for other phones along with Mophie juice packs, vent mounts, desk mounts, and wireless charging bases. So I normally really like their products, but this unit seems to have a lot of unaddressed issues.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Though Bulky It's Perfect

    Posted
    DJohnson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Mophie Juice for my Note 8 keeps me always powered up. I don't always keep it on my phone I just install it when low. Since I have had it, it's like having a spare phone whenever I need it. The only down side is the size of case. I bought the phone because of it's slim size and hate to bulk it up with a thick case. But as I've said before I only use it when my phone gets low and there is no charger or outlet around. The constant removal has yet to cause an issue with the wear on the case and I will update my comments if it does. I own two external battery backups as well but prefer this because of the absence of cables needed for charging. The case charges fast though it uses the slow charge for the charging of the phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I'll never be without my Mophie

    Posted
    toshybear
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my second Mophie case in the last 2.5 years. My previous one lasted the full life of the phone and held up amazingly well. Solid construction, high quality material, form fitting, and no issues with access to any of the phone buttons or accessory compartments, including the stylus. No issues at all with adding a screen protector (I'm even using a glass protector that is thicker than a standard plastic one). If I had one observation, and it's really a non-issue for me, it would be that the case is obviously a little heavier than a standard case/phone protector due to the battery - but again, I don't even consider this a drawback or a negative. In the end, I wouldn't even consider buying a phone ever again without a Mophie to go along with it. These things are amazing.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Helps keep your phone from dieing

    Posted
    Izzy6323
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    If it was built stronger I would give 4 to 5 stars but my note 8 fell from the arm of the clutch and cracked the screen pretty good and I have carpeted floors so it was soft where it landed and then after about a month it stopped charging my phone and the same thing happened to all 3 of the cases I tried but unless you never drop your phone or you want to keep exchanging it every month I would recommend just getting an otterbox for it...

    No, I would not recommend this to a friend

    • Brand response

      mophieSupport

      We’re sorry to hear that you had this experience with us, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please give us a call at 888-866-7443. mophie

  • Rating: 3 out of 5 stars

    Not to bad

    Posted
    Mlarson
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had this product a week and it stopped charging. After a couple days it starting charging again. Never came with a charging cord. It will only charge my phone 50% before it runs out of battery. Contacted the company and they replaced it as long as I paid shipping. The new one works fine but won't charge my phone more then once. The first one would charge it twice before it crashed. I little disappointed but still a good case.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Could be better

    Posted
    bradenmikael
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While the battery itself is awesome, the way the juice pack interacts with the wireless charger leaves a lot to be desired. The juice pack will sometimes stop charging the phone wirelessly, or, will repeatedly cycle between charging the phone or itself. Why can't it just maintain a charge on the phone without cycling off and on? Plus, the inability to use NFC is a huge negative. Not worth the money if you ask me.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow great product!

    Posted
    ProjectRockUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So, I finally bought the Note 8 Mophie case. It is such a great case! Has good drop protection, can charge your Note 8 to about 70% (if phone is dead & case is 100% charged). It doesn't have fast charge, however it does consistently charge the Note 8 when being used. Great feel, design & overall functionality! Has fast charge for both the Case & phone. Uses a USB-C type to charge both phone & case simultaneously.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good battery

    Posted
    Huera
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far so good. I've been using my external battery for about a month and so far I've had that extra battery life that I needed. I was was iffy about purchasing at first because I saw it online and hadn't seen it at a store and wasn't sure about my phone looking bulky. I don't regret purchasing because my phone doesn't die as quickly and sizing is perfect

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Has Issues

    Posted
    CMTMCELROY
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had issues with pass thru charging, and is severely affected by heat. Will not recognize OTG devices, and is reluctant to fast charge. However, it does work to charge my phone from 25%, and it offers more protection than expected. However I to not believe it is water resistant Over all I am happy with it, I just needed to adapt to its limitations.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This case is worth every penny.

    Posted
    David
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had my case for about a week now and my phone lastest all day. Getting home with 20%-40%. And I'm a heavy user. I play games. And on YouTube a lot. Very happy I purchased this case. Haven't had any problems with it. I've seen some have problems with the charging issue but I haven't had that yet. Will do another review if that happens .

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Charges well, concerns about protection

    Posted
    aziatikstatik
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've been using this case for about a week now. The charging is simple, I can get to 100% from about 15-20% remaining. My concerns come with actual protection, I'm in the Army and I can be pretty rough on phones. The case is already showing huge gouges where I feel like other cases would hold up better. Overall, very nice case, unless you are drop prone

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Works as advertised

    Posted
    IluvRice
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So I feel the case works as advertise but there are somethings that keep me from using it everyday. Obviously, it adds a little bulk but what is really annoying is how slippery it is. I find it slides around in my hand. I do like that it pushes the sound up to you. Almost gives the impression of stereo sound from the mono speaker. I do carry it around to have it when needed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I love this thing!

    Posted
    Jenny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love it. Its not to bulky or heavy at all. It has a smooth soft feel, and it works great. A little clunky to take on and off easily so I gave it four starts because of that. I just wish it was easier to remove for when I don't need it. But its really not that hard to do, I'm just finding myself not using it sometimes because of it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great idea case is a charger.

    Posted
    Jackie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When they work they work great. I have had a few issues and Best Buy had a great return policy and also have a great warranty and replacement plan. I do like that the mophie when fully charged can last a day after phone dies. Easy to use, just push the button and it lets you know it is charging the phone. Great idea having a case that's a charger.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Cool concept, not practical.

    Posted
    Mariebee92
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This hunk (literally.. it's huge) of phone case is crap! It's supposed to extend your phone's battery, but I had to charge mine TWICE A DAY with this case. The company claimed that it only works one way.. but please tell me how my phone battery was drained in 3 hours when it normally lasts all day?!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid Battery Case

    Posted
    Steven
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have had this for a few months now. It is not only a great case, but it is incredibly functional. My only complaint is that due to the bulk of the phone and case, I would STRONGLY recommend an attachment of sorts to help you hold it. It does add quite a bit of weight due to the battery.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Dont let your phone die..

    Posted
    ThatNoteGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was in the market for an external battery that would keep up with my phone with all I do, Love the fact that I wont have to worry when my phone battery is low, only thing I would change would be that it would weigh less, other than that great purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best phone accessory ever!

    Posted
    reeseallen2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this because I use my phone a TON for videos and posting pics with my work. My phone needed to stay on a charger cable constantly. With the Mophie Case, it is never low on juice. It is smooth sleek and not cumbersome in my pocket like I expected. Pleasantly surprised.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    To heavy, 2 defective

    Posted
    Zuzu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    1st purchase wouldn't charge with my phone. Sent it back (company easily replaced). 2nd one also stopped charging, was just too heavy to use. Ended up purchasing small recharging sticks at Five Below which are light weight, cheap and good when on the go.

    No, I would not recommend this to a friend