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Customer reviews

Rating 4 out of 5 stars with 214 reviews

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75%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 214 reviews
  • Rated 5 out of 5 stars

    Mophie Juice Pack External for Galaxy Note 8

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    Posted .

    It is very handy and its what I needed. Very appropriate to my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Though Bulky It's Perfect

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    Posted .

    The Mophie Juice for my Note 8 keeps me always powered up. I don't always keep it on my phone I just install it when low. Since I have had it, it's like having a spare phone whenever I need it. The only down side is the size of case. I bought the phone because of it's slim size and hate to bulk it up with a thick case. But as I've said before I only use it when my phone gets low and there is no charger or outlet around. The constant removal has yet to cause an issue with the wear on the case and I will update my comments if it does. I own two external battery backups as well but prefer this because of the absence of cables needed for charging. The case charges fast though it uses the slow charge for the charging of the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Convince in a case

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    Posted .
    Owned for less than 1 week when reviewed.

    I was made aware of the morphie rechargeable cases from my employer use of iPhones at work. I saw how useful they are at work and I chose to buy one for my business iphone and was very satisfied. 6 months pasted and I decided to purchase the morphie samsung note 8 morphie rechargeable case for my personal phone and it is very liberated that I dont have to lug around plugs and wires when traveling around and could use more of my features without concerns of having to recharge or running low on power, great product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Case Stops Working! On 3rd Case Now

    Posted .

    I received my 1st Mophie juice pack battery case for my Note 8 on about Nov 10, 2017, and it worked perfect for 2 weeks, then stopped charging my phone. Got my replacement Juice pack about Dec 10, 2017, worked for about 3 weeks, then it stopped charging, now I am on my 3rd juice pack case and am hoping Mophie has fixed this issue. The lights stop working on the back of the case, and it doesn't allow my Samsung Galaxy Note8 to be charged on any of the wireless bases. The bottom of the case gets hot. It's not my wireless Mophie charger as I have several that I tested it on. NFC is also very spotty and usually doesn't work, and the S-Pen has a dead spot near the bottom of the screen. I have used Mophie products for years for other phones along with Mophie juice packs, vent mounts, desk mounts, and wireless charging bases. So I normally really like their products, but this unit seems to have a lot of unaddressed issues.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Mophie review

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    Posted .
    Owned for 1 month when reviewed.

    Love being able to charge phone easily. Works well but doesn't like to be dropped. Have owned 5 of these because the circuits stop working when dropped. But excellent phone protection. Never broke a phone, just this thing. Good battery backup charger

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great extra battery

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    Posted .
    Owned for 1 year when reviewed.

    Great product to have, wish mophie had atleast a 2yr warranty. It gave out abit after the year, but i did over use it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Plenty of extra battery life.

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    Posted .
    Owned for 1 week when reviewed.

    Plenty of extra battery life but it is real heavy. Outside of that, it is good and durable. Seems pretty strong and capable of handling almost anything thrown at it. The only other downside I see is, the power slot for plugging in a cord should be the same as the phone so you can use only one cord and not need to have multiple.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love this thing!

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    Posted .

    I love it. Its not to bulky or heavy at all. It has a smooth soft feel, and it works great. A little clunky to take on and off easily so I gave it four starts because of that. I just wish it was easier to remove for when I don't need it. But its really not that hard to do, I'm just finding myself not using it sometimes because of it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Has Issues

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    Posted .

    Had issues with pass thru charging, and is severely affected by heat. Will not recognize OTG devices, and is reluctant to fast charge. However, it does work to charge my phone from 25%, and it offers more protection than expected. However I to not believe it is water resistant Over all I am happy with it, I just needed to adapt to its limitations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Charges well, concerns about protection

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    Posted .

    I've been using this case for about a week now. The charging is simple, I can get to 100% from about 15-20% remaining. My concerns come with actual protection, I'm in the Army and I can be pretty rough on phones. The case is already showing huge gouges where I feel like other cases would hold up better. Overall, very nice case, unless you are drop prone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great idea case is a charger.

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    Posted .

    When they work they work great. I have had a few issues and Best Buy had a great return policy and also have a great warranty and replacement plan. I do like that the mophie when fully charged can last a day after phone dies. Easy to use, just push the button and it lets you know it is charging the phone. Great idea having a case that's a charger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'll never be without my Mophie

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    Posted .

    This is my second Mophie case in the last 2.5 years. My previous one lasted the full life of the phone and held up amazingly well. Solid construction, high quality material, form fitting, and no issues with access to any of the phone buttons or accessory compartments, including the stylus. No issues at all with adding a screen protector (I'm even using a glass protector that is thicker than a standard plastic one). If I had one observation, and it's really a non-issue for me, it would be that the case is obviously a little heavier than a standard case/phone protector due to the battery - but again, I don't even consider this a drawback or a negative. In the end, I wouldn't even consider buying a phone ever again without a Mophie to go along with it. These things are amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great

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    Posted .

    It does it is says it will do. My only problem is that it only a charge for one full re charge. Which is good for normal use but if you are playing a game or watching a video for a while that charge will be low again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    fried the battery several times

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    Posted .
    Owned for 1.5 years when reviewed.

    had to use the warranty to get this case replaced about 3 4 times, it worked great when it worked, i believe that you cant use a fast charger on this case, most phones use fast chargers or come with fast chargers anymore and this doesn't come with its own charging block, worked at first with fast charging block then only a regular charging block i had laying around would work until the replacements would come in

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good for those who use their phones often.

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    Posted .

    This phone case is solid. Helps keep it charged through an entire day of heavy use. It does seem to interfere with the Samsung Note8's Samsung Pay ability. The wireless charging function is okay, but not nearly as capable as plugging it into a physical charger.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MORPHIE FOR NOTE 8

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    Posted .

    WORKS GREAT AND PROVIDES EXTRA POWER WHEN YOU USE YOUR PHONE MORE THAN USUAL BUT DOESNT LAST LONG BOUGHT IT IN JANUARY AND ITS ALREADY DEAD IN NOVEMBER. THEY NEED TO FIX IT MAKE IT MORE RELIABLE AT LEAST MAKE IT LAST A WHOLE YEAR.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    Owned for 1 week when reviewed.

    I like it, my phone doesn't charge as fast with the case on, I have to charge them separately.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Battery Mate

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    Posted .

    Needed more juice as my Note 8 uses so much throughout a day - especially when I'm coaching or at my kids' tournaments. This thing gives me all the charge I need to get me back to the truck or the house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does it's job but ....

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    Posted .

    Great for exrending battery life but it really needs a case on top of it as it really offers minimum phone protection. I keep my Otter box on most of the time and switch when I need more juice.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Headache Stay away

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    Posted .

    Please don't buy! Beware! Looks nice but that's it. The wireless charging is just pityful as it rarely ever makes contact and doesnt charge the case just the phone. You always have to charge the case with phone cable. I have left it to cable charge many nights and it seems that it is a toss of a coin weather or not it charged just the phone, just the case or both as if it had a mind of it's own but never makes a right decision Ughh. For the past week it has only charged the phone WITH the original charging cable about 25 - 40% and when I woke up had to disassemble the case to finish charging the phone directly plugged in because if I leave it charging with the case on the phone charges extremely slow and sometimes discharged faster than it is charging. My recommendation is to charge the case and the phone seperately, which defeats the entire purpose of the case as it is intended to stay on the phone for protection and its flimsy hinges that hold it together don't look like they would last very long after repeatedly taking it apart and putting together all the time. On another note I did notice that my Note 8 battery drains faster when the case is put on but not juicing. This obliges me to turn on the juice on the Mophie case sooner than expected. Then the phone and case will both completely deplete together at the same amount of time as the Note 8 battery without the case put on, just because it makes the phone drain faster.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      We’re sorry to hear our product did not meet your expectations, and appreciate you taking the time to share your concerns. We’d like to make it right. Please reach out to our Customer Support team at 888-866-7443, so that we can discuss a solution with you. mophie