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    • Brand Response

      mophieSupport 

      November 11, 2014

      Hey there Alex,

      I'm really sorry to hear you have had multiple issues with mophie devices. This is certainly unusual, and I'm sure quite frustrating for you. I just wanted to make sure you are aware of our one year warranty. We carry this warranty on all of our products, and as long as we are provided with proof of purchase we can get you going with a complete replacement. We even cover all shipping costs for you. We would be happy to take a look at your faulty juice pack and get you one that is working great so you can continue to do more with your mobile device. Please visit us over at mophie.com/TS to get going, and one of our friendly support representatives will be happy to help!Mophie