Customer Ratings & Reviews

Hi JosephpeterkumarA, We’re sorry to hear about your experience with your purchase. Since the phone was bought directly from BestBuy, we recommend contacting them to explore any options they may have regarding your order. They’ll be best positioned to assist you further. – Mitch

Hi FrancisM, Thank you for your feedback! We’re happy to hear you’re pleased with the brand and the great value it offers. Your satisfaction means a lot to us! You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2025/bd-p/motorola_edge_2025_en -Carlos

Thank you for sharing your feedback, JohnpM. We're glad to hear you find your phone to be a great option, though we're sorry to learn about the slow experience. Slow is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch

Hi Maryam, Thank you for your feedback! We’re glad to hear that you find your Motorola phone useful and technologically advanced. We truly appreciate your recommendation and your support. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2024/bd-p/motorola_edge_2024_en. -Mitch

Hi MaryM, We’re very sorry to hear about the issue with your order and the challenges you’ve faced with Best Buy’s customer service. While Motorola does not control third-party retailers or their shipping policies, we understand how frustrating this situation must be. We recommend contacting Best Buy’s corporate customer support directly and providing all your order and delivery details for further escalation. -Carlos

Hi MaureenA, Thank you for sharing your positive experience! It’s wonderful to hear that Jesus provided exceptional service and that you’re happy with your new phone. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-edge-2024/bd-p/motorola_edge_2024_en. -Kylee

Hi customer, Thank you for your feedback. We're glad you appreciate the thin design, but we're sorry to hear the battery life isn't meeting your expectations compared to previous versions. Battery performance can vary based on usage, settings, and background apps. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi Calvin, Thank you for the fun feedback! We’re glad to hear your phone is helping with shopping, investing, and entertainment. If only it could handle the housework too! You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2024/bd-p/motorola_edge_2024_en -Carlos

Hi Dadd, We’re glad to hear you found a great deal and that your son is enjoying his new phone—especially the video capabilities. We hope it made his birthday even more special! You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2024/bd-p/motorola_edge_2024_en -Carlos

Hi JavierO, We’re glad to hear you find your Motorola device to be a perfect budget phone with great value. We appreciate your support and hope you continue to enjoy your device. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-edge-2024/bd-p/motorola_edge_2024_en. -Mitch

Hi David. We’re glad to hear the Moto Edge 2025 is exactly what you were looking for! Thank you for choosing Motorola, and we hope you enjoy your new device. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2025/bd-p/motorola_edge_2025_en. -Mitch

Thank you for sharing your first impressions, MohammadA. We’re thrilled to hear that you’re enjoying the responsive screen, picture quality, and comfortable design of your phone. It’s great to know you feel it’s a great value for the money. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-edge-2024/bd-p/motorola_edge_2024_en. -Mitch

Hi LawrenceM, Thank you for your feedback! We're glad to hear you find the phone easy to use and responsive. We appreciate your comments about the headphone jack and volume control. Your input is valuable and helps us continue improving our products. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-edge-2025/bd-p/motorola_edge_2025_en. -Mitch

Hi MMFF, Thank you for your feedback! We appreciate your suggestion regarding the screen size; it helps us improve. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-edge-2025/bd-p/motorola_edge_2025_en. -Kylee

Hi KaterynaP, Thank you for your positive feedback. We're happy to hear the phone is meeting all your expectations. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2025/bd-p/motorola_edge_2025_en -Carlos

Hi Dingaling, We're truly sorry to hear about the performance issues you've experienced with your device. What you’ve described, frequent lag, call audio problems, and slow camera response, is far from the standard we aim to deliver, and we understand how frustrating this must be. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi JHrdz, Thank you for your honest feedback. We understand that while the phone meets basic needs like calling and texting, it may not be the best fit for everyone. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-edge-2025/bd-p/motorola_edge_2025_en -Carlos

Hi MIKEY, We're so glad you’re enjoying the extra memory at such great value and yes, that grippy back is a game changer! It’s great to hear you're finding the design practical and premium without even needing a case. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-edge-2024/bd-p/motorola_edge_2024_en. -Mitch

Thank you for the kind words! We're glad your purchase was quick and easy, and it's great to hear our team was helpful and knowledgeable. We appreciate your support! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-edge-2024/bd-p/motorola_edge_2024_en -Carlos

Hi JonJ, Thank you for taking the time to share your experience. We're sorry to hear about the issue you've encountered and understand how frustrating this situation must be. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos