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Customer reviews

Rating 3.8 out of 5 stars with 11 reviews

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73%
would recommend
to a friend

Customers are saying

Customers praise the Geek Squad Certified Refurbished moto edge 5G 256GB (Unlocked) for its reasonable price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Pros mentioned:
    Moto, Selection

    Rated 5 out of 5 stars

    Motorola

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love my sisters new phone i got fge A71 and its a awesome phone as well. I will be coming to best buy on my next cellular device and recommend everyone' to buy one from them too its a wide selection also... Thanks best buy

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Guzman, Thank you for the wonderful review and for taking the time to share your positive feedback. Your recommendation is highly appreciated. To be up to date with our devices, please do follow our official community page: https://forums.lenovo.com/t5/edge/bd-p/edge_en. -Mitch MotorolaMobility

  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    Not great so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen has crapped out 3 days after the return period expired. It gets ghosted images while scrolling. I woukd avoid a refurb of this phone.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Sorry to hear that these are happening on your phone. We stand by our phones and we understand that this should not behave like this. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Mitch MotorolaMobility

  • Pros mentioned:
    Price
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Moto Edge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is phenomenal especially for the price, my only complaint is does not have wireless charging capabilities.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi K3lso, Thanks for this positive rating! Your feedback is important to us. We'll share this with the team. If you're interested, we'd like to hear your story and share it with other Moto Edge users here: https://forums.lenovo.com/t5/edge/bd-p/edge_en. Love to hear your story. -Jess MotorolaMobility

  • Pros mentioned:
    Pretty, Price

    Rated 5 out of 5 stars

    Good to have!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never noticed whether it was refurbished. Good quality with reasonable price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Motorola would really like to thank you for your tremendous support, James. We'd highly encourage you to start following our official community which can be found here: https://forums.lenovo.com/t5/edge/bd-p/edge_en - Mike MotorolaMobility

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Motorola geek squard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful phone i really like it when o am trying to buy after one its sold out thanks God i buy it

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks so much for this review, Moto. Glad that you bought one of our phones and we appreciate your support and love for our products. If you would like, you could join your fellow users on our official Moto Edge community page here: https://forums.lenovo.com/t5/edge/bd-p/edge_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love this phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Not a thing wrong with it and an amazing price

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for this wonderful rating, Twigdav. We're delighted to hear that you're happy with your purchased and phone's price. If you're interested, we'd like to hear your story and share it with other users here: https://forums.lenovo.com/t5/edge/bd-p/edge_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Pretty

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super pretty , it's awesome I love it it's really fast and efficient

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Angie, Thanks so much for this wonderful rating! Everything on this phone is amazing which makes you love it and enjoy. If you're interested, we'd like to hear your story and share it with other Moto Edge users here: https://forums.lenovo.com/t5/edge/bd-p/edge_en. Love to hear your story. -Jess MotorolaMobility

  • Rated 4 out of 5 stars

    Moto

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pH ok no r it ft e going good Des do u if dfh

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone, NicknAnog81. Glad that you gave us 4 stars. If you ever need help, give us a holler or reach out to our official Moto Edge community page: https://forums.lenovo.com/t5/edge/bd-p/edge_en. -Mitch MotorolaMobility

  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    TRASH

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly urge people not to buy this phone. There is a screen problem with all Moto edge phones which the screen turns greens and shuts off. I can’t return it to Best Buy since I’m beyond there return policy date. $480 down the drain.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Sorry you are having problems, Gabe. Since this is a renewed Motorola Edge 5G. We're unable to provide any warranty for it. We suggest contacting the seller to have the device returned. If you have questions you need help with, write us an email to [email protected]. We’d like to help. - Mike MotorolaMobility

  • Rated 5 out of 5 stars

    Motorola edge 5G 256GB

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love!!!! This phone very nice and fast works good highly recommended

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate your recommendation, Destany53. We're glad to see that you are enjoying your phone and everything works for you. You can join our online community if you would like to know more about the exciting features of our devices here: https://forums.lenovo.com/t5/edge/bd-p/edge_en. -Mitch MotorolaMobility

  • Cons mentioned:
    Overheats

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, phone turns into a handwarmer after 30 mins.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi, Sorry to hear you're having an issue with the phone getting warm. We stand by our phones. We want to know more how we can help. Write us an email at [email protected]. -Jess MotorolaMobility

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