Customer Ratings & Reviews
- Model:
- PB5X0002US
- SKU:
- 11149450
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
Moto phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy employee was great. Very accommodating. Great price.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your positive experience, Motophomr. We're delighted to hear that the Best Buy team was accommodating and that you enjoyed our great pricing. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch
American company
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone does what I use a phone for and simple to use.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ThomasW, We're glad to hear you're enjoying your phone. Thank you for sharing your feedback. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch
Good phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value phone but hope the width is a little larger.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback! We're glad to hear you find it to be a great value and we appreciate your comment about the width. A slightly wider screen can definitely enhance typing, media viewing, and overall comfort, so your input is valuable and will be shared with our product team. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos
Never buy from bestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to cancel the order even when the product was not shipped bestbuy disagreed to cancel the order. So, I told them to change the delivery address. Person from bestbuy told me, they changed the delivery address and it will get delivered to new address. Still phone was delivered to old address. Phone was stolen from the door. Bestbuy refused to refund it. Worst experience ever buying from bestbuy. I am never buying from bestbuy again.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Never, We're truly sorry to hear about your experience, that sounds incredibly frustrating and disappointing, especially when you took all the right steps to cancel or redirect the order. While Motorola doesn’t handle Best Buy orders directly, we understand how upsetting it is to not receive the product you paid for, and then be denied a refund after being told the address was changed. We recommend reaching out directly with their support to better assist you on this. -Carlos
It stopped working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died 2 weeks ago. It's not even a a year old. It doesn't change. I don't know if itd worth using extra money to repair it...
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AthenaEllio, We’re sorry to hear your phone isn’t charging. Allow us to help. Are you using a Motorola charger? If possible, please try a different charger or try your charger with a different device to see if it works. You can also try performing a force reboot on the phone. For us to assist further, please send the details to [email protected] so we can help troubleshoot and determine the best next steps. -Mitch
Good sales support.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sales support. Android phones not as easy to use as iPhones.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Steve, We’re glad to hear you had a positive experience with our sales support! We understand that switching to Android can feel different, but we hope you continue enjoying the features and flexibility of your Motorola device. If you ever need help, give us a holler or reach out to our official Moto G community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch
Try something new.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very powerful phone even for everyday basic use.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Vest15, We’re sorry to hear the performance isn’t meeting your expectations. We appreciate your feedback. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It freezes up a lot not sure why. Other than that it's a pretty decent purchase
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RaymondW, We're sorry to hear that your phone is freezing frequently. That can be frustrating. Sometimes, freezing can be caused by software glitches, insufficient storage, or conflicting apps. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. -Kylee
A potato could run a phone better.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad phone the response time on this phone is horrible the key board takes a minute to load input is very laggy and when I connect the phone to my car the phone crashes and disconnects. I'm very unhappy with this phone I had the 2022 version that worked just fine but whatever they did to the phones now makes them unusable.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JustinA, Thank you for your feedback. We’re sorry the phone isn’t performing as expected, especially compared to your previous model. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Too fragile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone works fine but I dropped it onto my bed it bumps off onto my vinyl floor and the screens cracked third day that I had it gorilla Glass should not crack on a 24 inch drop on the vinyl very disappointed in his durability I will need to replace it almost immediately
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Great, Thank you for sharing your experience. We're sorry to hear about the screen damage, especially so soon after purchase. While Gorilla Glass is designed for added durability, no glass is completely shatterproof, and unexpected impacts, even from relatively short distances, can sometimes cause damage depending on the angle and force of the drop. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist.
-Carlos
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best phone it works great the phone works great
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your awesome feedback! We’re thrilled to hear that your phone is working great and that you’re enjoying it. It’s always great to know when a device is delivering a top-notch experience. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos
I'm returning, its worth the $45 restocking charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Required apps stopped working one by one and I had to remove tons of terrible bloatware... some of it remains like glance hailed as some fun lock screen interaction, its nothing more than a shopping app and a way for advertisers to get to you where you want them to our not.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi buyerInBmore, We understand your frustration, and we’re sorry for the experience you’ve had. Apps stopping unexpectedly and the presence of preinstalled software can occur on region-specific or carrier variants, especially if the device was not intended for your market. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of these for my spouse and I.Mainly for the camera upgrade.For a 50mp camera its about on par with my 6 yr old LG phone.I'd return it tomorrow if i hadnt transfered over everything during set up.Wish I'd gone with my gut and got the Sampson on sale
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DonnaK, We’re sorry to hear that the camera experience on your phone hasn’t met your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be there to help. -Mitch
Mr.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay for the price. Also, it has a memory expandable slot.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback! We're glad you’re finding value in the phone, and it's great to hear the expandable memory slot is a useful feature for you. We appreciate you sharing your thoughts! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos
Moto G
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got an open box cause we had good experience with other open box up till recently. Their team is going to S*** they don’t check returns, nor work on resetting phones. We bought it and it was locked to someone. Ugh
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CNas, We’re sorry to hear about the trouble with your open-box phone. Since activation and account locks are managed by the retailer and carrier, the best next step is to contact Best Buy directly. They can verify the device, help unlock it if possible, or provide an exchange so you can get a fully functional phone. -Mitch
Very bad service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is very slow for work if you try to do something or if you switch any aap it's taking long time to open on the base of software it's very bad
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Yashshaw, We’re sorry to hear that your phone is running slowly and affecting your work. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent problems. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
PHONE NOT WHAT SALESPERSON SAID IT WAS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vert sorry I let salesperson fast talk me into this phone saying it was rthe same as the Samsung phone I wanted because there were no protective cases in the store. Phone does not woek properly and anything you do with this google phone makes you jump through hoops unlike the Samsung phones thak are much more user friendly. Will be bringing thiss phone back to the store and if they can't get functions to wotk will expect store to take the phone back and credit my card.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience. We're truly sorry to hear the phone did not meet your expectations. We understand how frustrating it can be when a device doesn’t function as expected. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Item was problematic.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's no photos app naturally on the phone. It's also difficult to get to the general files. I will not be continuing to use this brand.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Cynpaii96! Thank you for taking the time to share with us. There's no need to worry on your device. As we constantly improve our software, some applications or features may change so that we can usher in a new wave of technology and offerings for our users. One of them is using Google Photos as our default Gallery app. Google Photos provides a smarter way to store photos and videos. You can always try downloading a 3rd-party app from the Play Store if you want. For other concerns regarding your Motorola device, we're always here to assist you. Just let us know. -Ythan
Research before you buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't really like the Motorola system! It used to be good.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Aaron, Thank you for sharing your thoughts. We’re sorry to hear that your experience with the Motorola system hasn’t met your expectations this time. We’re constantly working to improve and would appreciate any specific feedback you have so we can better understand how to serve you. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Phone is slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is extremely slow and this is really frustrating but when I ordered my phone Best buy was very fast my phone was ready for pickup only 1 hour
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi FatihY, We’re sorry to hear your phone is performing slower than expected. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
