Customer Ratings & Reviews
- Model:
- PB000007US
- SKU:
- 11151484
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Horrible Experience !!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the phone on best buy website and picked up the order at store. When I opened the box I see the phone not wrapped and looks like used with finger prints all over. I went to best buy store to return the product. I was told by representative that I will be charged a restock fee of $45 as I opened the box. When I told it looks like a used product they told they cannot do anything and need to talk to customer care for further assistance. When I talked to customer care they insisted the same to pay the restock fee for return. I asked them to connect me to there supervisor. They kept me on long hold and disconnected the call. In first place they never told there is a return restocking fee when placed the order and sold me a used product. Now asking me pay the fee for the used product which is used.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for reaching out and sharing your experience, Kakarla. We’re sorry to hear about the inconvenience you’ve faced with your recent purchase. Receiving a product that does not meet your expectations and encountering challenges with the return process can be frustrating.
Since the phone was purchased through Best Buy, their policies and procedures regarding returns, restocking fees, and product conditions apply. We recommend contacting Best Buy’s customer service team directly or escalating the matter through their corporate support. They will be in the best position to address your concerns and resolve the concern promptly. -Mitch
Brighter screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an upgrade from the 2023 model. The one thing that stood out is the clarity of the screen. Much brighter than last years model.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your positive feedback, Vince8. We’re so glad to hear that you’re enjoying the upgrade and that the brighter, clearer screen has stood out to you. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch
Great cell phone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to re place my old cell phone and through the reviews I was able to decide on this model.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi VictorA, We're so glad you chose our device based on the great reviews! Thank you for sharing your experience. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch
I recommend Motorola phones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is a real good quality. I was pleasantly surprised at how much you can do with and how easily I could transfer all my apps and important stuff that I use every day.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your kind words, Donnygourami. We're thrilled to hear that you're enjoying the quality of your phone and that the transfer process was smooth for you. If you're interested, we'd like to hear your story and share it with Moto G Power users here: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch
My Motorola Phone I purchased a week before
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never was reimbursed for this phone I had paid cash for and returned to the Round Rock Best Buy Store. Still wondering why I have not been given credit for this.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MillieC, I’m really sorry to hear about the trouble with your return and lack of reimbursement — that’s definitely frustrating. Since you returned the phone to a Best Buy store in Round Rock, the best next step is to contact Best Buy Customer Service or the store directly with your receipt or return confirmation so they can look up the transaction and process your refund. -Carlos
Android Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an android what can I say, ohhh it's not an apple. But it will work.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for your honest take! Glad to hear it’s working for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024 -Carlos
moto g power
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good value for the money and this phone does everything I need it to do and more.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for the great feedback, JimD. We're so glad to hear you're getting great value and that the phone is exceeding your expectations. Enjoy every moment with your Moto! If you need any assistance, please do not hesitate to reach out, and we'll be happy to help. -Mitch
Good for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good inexpensive $200.00 phone, doesn't come with a charger.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi! Thanks for your feedback, glad you’re happy with the phone’s value! We understand it can be inconvenient that a charger isn't included. Many manufacturers are moving in this direction to reduce electronic waste, but we appreciate your input and will pass it along. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024 -Carlos
new phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was dreading getting a new phone, with all the changing over stuff. But the transition has been very smooth, and I'm thoroughly enjoying my new phone!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience, KdSc. We’re so glad to hear that your transition to a new phone has been smooth and enjoyable. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch
Great phone for seniors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone for price. Easy to set up, transfer from previous android phone.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your positive feedback, Mothermac. We're glad to hear you found the phone to be a great value and that the setup and transfer process was easy. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch
excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the price recommended no need to spend thousands
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your great feedback, VictorM. We're thrilled to hear you’re enjoying your Motorola phone and finding it to be a perfect choice at a great value. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch
neverperfect phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasts forever Dificult to find help- no manuals -online diections are for multi models and diicult to follow
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback, William. We're glad to hear that you're pleased with the battery life of your device. We apologize for the difficulties you've encountered in finding specific help and manuals. You can now access a Mobile Optimized User Guide directly on your device by going to the main application menu and selecting "Help Center". We are also here to provide you with top-notch support with any questions that you may have or you may send an email to us at [email protected] we'll surely help you from there. -Mitch
Do not buy if you wear hearing aids
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hearing aid connectivity is poor. If I can even get the phone to pair, it is unable to control the volume. This was not an issue with an older, cheaper phone so I know it's not caused by the hearing aids.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Chris, We're sorry to hear about the difficulty you’re having with hearing aid connectivity. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
Android
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's my second purchase of this kind and still very satisfied with the ease of upgrading to what I want.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AlanS, We’re so glad to hear that upgrading to the phone you want has been a smooth and satisfying experience for you. It’s great to know that your second purchase has lived up to expectations. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch
Daughter approved
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter. She's been very happy with the phone.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're glad to hear your daughter is happy with her new phone! Thank you for choosing us, and we appreciate your feedback! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024 -Carlos
Need more knowledge about items purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this bc my Samsung had an issue and needed a phone for foreign travel. I found out, from my carrier, that it only uses an esim (which they provided) I mention this bc I took my Samsung w/me so the staff at BestBuy could remove the sim and put it in the Motorola. I wonder why they did not know it only uses an esim?
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience. We understand how important it is to have clear information when purchasing a device, especially for travel. The Moto phone does use eSIM technology, and we apologize for any confusion during setup. We’re glad your carrier was able to assist. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch
Mobile Phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 1st Motorola phone and I love it. Still learning how everything works. Recommend Kirk
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Ragman, Welcome to the Motorola family! We're so happy you're loving your first Moto. Your recommendation is highly appreciated. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch
Will highly recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and touch screen is very good. I will recommend
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi KarimM, We're so glad to hear you're enjoying the touch screen and overall experience. We appreciate your recommendation. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch
Great Phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this phone! The salesman did a nice job of helping me to get it up and working.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Glennia, We're so glad you love your phone and had a great experience getting it set up. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch
Android phone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my phone and the service was excellent and most helpful
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you so much for the kind words, Gramma. We're thrilled to hear that you love your phone and had an excellent experience with our service. Your satisfaction means the world to us. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/Moto-g-power-5G-2024/bd-p/Moto%20g%20power%205G%202024. -Mitch
