Customer Ratings & Reviews

Hi KizzieM, We’re sorry to hear that you’re experiencing low speaker volume on your device. On Motorola phones, speaker output can sometimes be affected by settings, apps, or debris in the speaker grille. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi TorreyW, We're sorry to hear that you are not happy with your purchase and that you had to return the phone. Hope you can give us another chance and if you need further information, feel free to email us at [email protected]. We'll be there to help. -Mitch

Thank you for your positive feedback! We're glad to hear you're enjoying the power and speed of your new phone with its ample RAM. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en -Carlos

Hi Bayouboy, We're sorry to hear that your Moto G 5G Power 2025 isn’t performing as expected. Experiencing slowdowns or freezing can be frustrating. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps. -Mitch

Thank you for your continued support! We're thrilled to hear this is your 4th Moto G Power and that you’re enjoying it a lot. It's always great to see loyal customers coming back! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en -Carlos

Hi AirFryer, Thank you for letting us know about your experience. We’re sorry to hear that the phone is freezing and that frequent ads are affecting your satisfaction. That’s certainly not the experience we want for our users. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Thank you for your kind words! We’re so glad to hear that you're happy with your purchase. It’s always wonderful to know that a product is meeting your needs and expectations. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en -Carlos

We’re so happy to hear you're a happy camper, Hairygall. It’s great to know you’re enjoying the value and improved coverage with 5G, along with the new features. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en. -Mitch

Hi EdithH, We’re so glad to hear that your experience with our salesperson was excellent and courteous. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en. -Mitch

Hi David, We're glad you're loving the design and durability of your phone. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en. -Mitch

Hi VictorR, Thank you for sharing your feedback. We understand that having all the features you need is important. If there are specific apps or features you’re looking for, please let us know, and we’re happy to help with recommendations or troubleshooting to get the most out of your device. Please send us an email at [email protected]. We'll be there to help. -Mitch

Hi Hebystate, We’re sorry to hear that you’ve experienced difficulties with AOL email on your device. While the phone is designed to work with most email services, some providers may have specific settings that require additional configuration. We recommend checking your AOL account settings or using the AOL Mail app from the Play Store for the best experience. If you continue to have trouble, feel free to reach out to [email protected], and we’ll be happy to help troubleshoot further. -Mitch

Hi ShannonK, We’re sorry to hear about your experience with the phone’s battery performance and notifications. As we stand behind our products, we’d like the opportunity to review this further and help find a solution. Please share your details with us at [email protected], and we’ll be there to assist you. -Mitch

Hi Mjg2hvn, We're sorry to hear about the microphone problem you're experiencing, and we appreciate you taking the time to share your feedback. While we're glad the camera, internet, and browsing performance are meeting your expectations, we understand how frustrating audio concerns can be, especially with a strong 5G connection. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be there to help. -Mitch

Hi PAJZ, We’re sorry to hear about the difficulties you’re experiencing with your phone. Dropped calls and connection problems can sometimes be related to network coverage, so we’d like to understand if this happens in certain locations or consistently. You might try restarting your phone, checking for software updates under Settings > System > Software updates, or toggling Airplane mode on and off to refresh your connection. If problems persist, testing the device with a different SIM card can help determine whether the problem is network-related or device-related. Regarding ringtones and the display, these can be customized in Settings > Sound & vibration and Settings > Display, but if you feel the device isn’t meeting your needs, you can contact Best Buy directly for return or exchange options. -Mitch

Hi Christina, We’re sorry to hear about your experience, and we understand how frustrating this must be, especially when you rely on your phone for work. We’d like to see what we can do to help. To review your case further, could you please provide a reference number or any previous communication details from your tech support interaction? You can send this information to our team at [email protected] you for your patience, and we appreciate the opportunity to make this right. -Mitch

Hi DiannaC, We're sorry to hear that your phone has stopped charging and won’t turn on. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected] and refer to this link as a reference. We'll be there to assist. -Mitch

Hi User246084, We’re sorry to hear about your experience with your new device. We can see how that would be frustrating, having to buy a separate charging adapter and dealing with unexpected durability issues can take away from the overall experience. Since the phone was purchased from Best Buy, we recommend contacting their customer service directly for assistance with the return or exchange process. They will be best equipped to help you resolve this quickly. -Kylee

Hi JessV, We're sorry to hear about your experience. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch

Hi DavidM, We’re sorry to hear about the problem you’re experiencing with your phone on AT&T’s 5G network. Please try restarting your device to see if the problem improves. We’d also like to know if this happens in a specific location or everywhere you use the phone. For further assistance, please email us at [email protected], and we will be happy to look into this with you. -Mitch