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Customer Ratings & Reviews

Motorola - Moto X (4th Generation) 4G LTE with 32GB Memory Cell Phone (Unlocked) - Super Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 322 reviews

86%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-13 of 13 Reviews
  • Rating: 1 out of 5 stars

    DO NOT BUY, TERRIBLE BATTERY

    Posted
    Catherine

    I purchased this phone exactly 1 year ago, and I loved it. The screen is great, the speakers are phenomenal and it has a lot of storage. But, the battery life is the worst thing I have ever seen. I am an avid user of this phone, as it is something I use all day. To give anyone reading this an idea, I turn it on when I wake up, watch YouTube and Netflix and go on Snapchat and Twitter all the time. I like to have music running in the background too, but I typically only have about 2 things running at once. With this in mind I used to be able to go around 10 hours on it with the battery saver on. This was fine, until about 3 months ago. All of a sudden the battery life dropped to I could go about half of the day before needing to charge, but honestly I didn't notice it. Then one day my phone died suddenly at 54% on Memorial Day weekend. Needless to say it has gotten worse. Sometimes my phone dies 95%, sometimes I get down to 2% (rarely happens). When I turn it back on to charge it says that it had the battery level that I was seeing before it died. It has gotten to the point where I travel with a portable charger and I have to leave it plugged in all the time in order to send out an email. It has been literally a year and 27 days, and now I have to get the battery replaced or a new phone. Just now my phone died at 97% and I plugged it in for 30 minutes with the screen being totally black, then did a hard reset to turn it on. The price says it all, this isn't worth it.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Catherine, sorry to hear about what happened. We're always here to help. What troubleshooting steps have you tried so far? Have you tried to test it in safe mode? To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. Feel free to send us an email to supportforums@motorola.com sharing more details. We are more than glad to assist. -Anne MotorolaMobility

  • Rating: 1 out of 5 stars

    $99 1st Gen Moto G is Superior to Moto X Pure

    Posted
    Route93

    When Moto X and Moto G came out the company was owned by Motorola. Now the Moto is owned by Lenovo. When I discovered Moto G hands free assist, I was taken away. It was awesome, it read me my texts while driving hands free and I could answer back by voice and send the reply hands free. Those days are over, my Moto X Pure 3rd Gen is a disgrace and don't you expect this Pure version to be any different. The Moto assist does not work properly, (The sole reason I upgraded to the Moto X Pure) with error messages such as " Google can't be reached at the moment" or Moto Assist does not allow enough time ( a micro-sec) to respond to the question " what time would you like this appointment?" and then it switches quickly over to a blank screen with the Ok Google mic. The OS doesn't respond to the catch phase most of the time, so I'm saying 'Ok google now, until I'm out of breath and make my request manually with my finger, the old fashioned way. I've searched endlessly for fixes to no improvements. It is running Marshmallow, so yes, the OS is up to date. Now I need to decide what my next phone will be. At $400 for a Moto made by Lenovo, search for another smartphone.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    Kyle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone is a huge disappointment. I bought it to replace a failing Moto G4 and ended up returning it. The screen is absolutely horrible the color saturation is so high you can't distinguish between orange and red. You can turn off the vibrant colors in the settings, but then everything is so washed out it has a white cast. The phone was also much slower than my G4 and it is not able to format an SD card as internal storage so you can't install apps on an SD card. Definitely worth the restocking fee.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Kyle, sorry to hear about your experience. I hope you will still give us a chance in the future. We're always here to help. -Anne MotorolaMobility

  • Rating: 1 out of 5 stars

    Dead Power Button

    Posted
    sumbodyshero

    Power button completely stopped working after just four months. It's not me: this is only the second smart phone I have ever owned. Me and my girl made the switch from Samsung to Motorola after a decade of use, and my girl's power button started acting up within weeks (g5 plus). No more Motorola products in this house ever again. Now I have to exchange it for a refurb phone on Android 8, when I paid for a new phone on Android 7.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi sumbodyshero, thanks for bringing this up to our attention. May we know if you have a protective case attached to the phone? Is it still not working even without it? Can you confirm if the power button is loose? Please let us know by sending us an email to supportforums@motorola.com. -Jhei MotorolaMobility

  • Rating: 1 out of 5 stars

    Worst Phone Ever

    Posted
    StillGoingSomewhere
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've had this phone just over four and a half hours and already I want to return it to the store. Despite what I was told, you cannot format the SD card on this hone as internal storage. Seems it uses a different sort of file system than SD cards can handle. This really is not an upgrade for the Moto series. Rather, it's a giant step backwards!

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi, sorry you are disappointed. Yes, the system can only format the SD card as portable storage but if files are managed properly you will not have issues with the storage. We recommend saving multimedia files to the SD card and apps to the internal. Thanks -Erwin MotorolaMobility

  • Rating: 1 out of 5 stars

    Terrible phone

    Posted
    Dteach123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased on September 3, had to replace on September 15th because it shut itself off for no apparent reason and would not turn back on. Got new phone September 15th same thing happened on October 31st. Got phone replaced, and same thing happened December 17th.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The phone never even started after charging!!!!!

    Posted
    Dave2005
    • Verified PurchaserVerified Purchase

    Worst experience ever since i started using phones over 15 yes ago. What aa waste of my precious time! Horrible Moto experience. Never and no again !no pls run away when u see the Moto.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Dave2005, I’m really sorry about that. It’s annoying to not able to use your phone, and I’d be frustrated too. We stand by our phones and we're glad to help investigate and get this concern sorted. Please email us at supportforums@motorola.com for us to further assist you and kindly refer to this post. We'd be glad to help you with this. -Zeke MotorolaMobility

  • Rating: 1 out of 5 stars

    Must have bought a lemon...

    Posted
    luc5555

    Bought this phone because I tried it out in store and I really liked it. Must have got a lemon though, because the battery would not hold its charge for more than a few hours. Returned it after a week. What an ordeal!

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi luc5555, this is certainly not typical. Sorry to lose you - thanks for the feedback. Hope you give us another chance in the future. -Erwin MotorolaMobility

  • Rating: 1 out of 5 stars

    Phone is bricked

    Posted
    DNYC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Moto X 4G that I bought is as dead as a doornail. It will not accept a charge. It just died for no reason. There are many reports of this online. I would like a replacement.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi DNYC, sorry to hear about that. Have you tried to charge it using a different charger? You may check your repair/replacement options here: https://motorola-global-portal.custhelp.com/app/mcp/service/. Please let me know if you have questions by sending us an email to supportforums@motorola.com. We're more than willing to assist. -Anne MotorolaMobility

  • Rating: 1 out of 5 stars

    great if calling outside

    Posted
    unsatisfied
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    wife is school teacher and would not have any signal inside. Works great outside !

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi unsatisfied,

      We stand by our phones and we are happy to help investigate this. Please email us at supportforums@motorola.com in case you need further assistance, questions or other concern. We're glad to help. -Venice MotorolaMobility

  • Rating: 1 out of 5 stars

    Aweful phone.

    Posted
    Kyle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this phone for my mom and after a week it keeps on restarting constantly.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Kyle. Thanks for letting us know about the issue. Let me assist you from here. Try to put the phone in Safe Mode. To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. Let us know the result by sending us an email to supportforums@motorola.com. -Jhei MotorolaMobility

  • Rating: 1 out of 5 stars

    Return phone too complicated

    Posted
    Happy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Return phone for Galaxy 7 This phone is user-friendly that moto X4 phone it's not

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Happy,

      Sorry to hear about that. If there's something we can be of help in the future, please feel free to reach out. We're more than willing to assist.

      -Anne MotorolaMobility

  • Rating: 1 out of 5 stars

    Pretty loud phone. Camera is okay

    Posted
    Bklyn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Battery life not what I expected not enough features.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Bklyn, thank you for letting us know about your feedback on our device. We aim to provide a great phone for our customers. If you could send us an email to supportforums@motorola.com about your reactions and suggestions as well, we will surely appreciate. -Jhei MotorolaMobility