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Motorola - Moto X (4th Generation) 4G LTE with 32GB Memory Cell Phone (Unlocked) - Super Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 322 reviews

86%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 23 Reviews
  • Rating: 3 out of 5 stars

    Great 'back up' phone

    Posted
    3310
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Moto X4 is a decent entry level phone, nothing more than that. Surprisingly Motorola has been providing Updates for the X4 for almost 2 years from release date. 32 gb storage, SD soc chip and IP68 suggest more than entry level performance, But the X4 has suffers from hiccups and stutters never encountered with other Motorola phones owned (G4 play, G5+, G6). A quirk is that on the X4 you cannot format and treat the SD card as expansion of the internal memory (unlike moto G5+, G4 play, and G6) . The softwares and Android OS updares have decreased available memory. Only photos can be adapted to be written on SD card. For some reason spotify storage setting ALWAYS reverts to internal memory setting (only on the X4 does this happen!). Because of the internal shortage memory freezes, becomes inoperable several times a week. The 3000mh battery is enough for one full day usage. At least the included 'turbo' 15w charger provides quick charges, no overnight plug in. The Moto X4 was not worth the 2hundred$ I paid for..at least Motorola keeps dropping price to make it attractive and somehow competitive in 2019. PS- case is required, glass build is slippery and fragile.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    so-so

    Posted
    41yYearOld

    Good looking phone, has Moto Key feature (thumbs up for it) but: a - too heavy (as heavy as Moto Z Play which is bigger phone with bigger battery, ????) b - mediocre cam (my old Moto X2 makes better photos) c - doesn't stand up in the crowd like my 2014 Moto X2...... can't read my notifications (Moto voice on 2014 phone understands What's up command, this one does not), can't be unlocked with my voice, smart lock doesn't really work as advertised, approach for Moto display works only 50% of time (2014 phone still works perfectly fine), once you get used to it you don't want to settle for less d - forget about Motorola customer support, completely useless and annoying Since this is not an upgrade but a downgrade for me, Best Buy I'm coming your way in 2 days to return it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great every day phone

    Posted
    Eddie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was replacing a moto G3 because the battery finally reached the end of its life. So I bought a Moto E4 plus for my son and this Moto X for me because it was on sale. I felt like I down graded just due to the size of the Moto X vs the G series. And the E4 plus was not only easier on my eyes but the battery is insanely forever lasting on it. My son heckles me over it telling me he has a better phone than i do. If I did over I would not get a Moto X. Instead get the Moto G or E. All are great every day phones.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Beautiful phone but not the best call quality.

    Posted
    olainez
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Advanced dual rear cameras for your best photos yet. Plus, a beautiful contoured glass and metal frame with an IP68 water resistance rating. On the other hand, I hear hissing noise while making and receiving calls. People keep complaining it's hard to hear from me or there is noise during the call. I suggest wait for the price drop. Good phone but definitely it's not worth $400 or $350. I'd said no more than $250.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Speaker sound is not as clear as I'd like

    Posted
    Becky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am a bit disappointed in the speaker sound clarity is not as good as other phones that I've had. Otherwise I am enjoying the phone and continueing to experiment with learning to use the camera features. Also I am having difficulty finding a case and screen protector in a size to fit wasn't available at the Best Buy Store where I purchased this Moto x4 unlocked cell phone.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent, but sub-par

    Posted
    Keith
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Paid $350 in 2018. Beautiful screen, decent photos, had decent battery life, but after a year of use, not so much. Won't work on web while phone call is active, have to really dig down deeply to access getting data/photos off the phone. I had a Samsung S4 and this was a downgrade...

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great phone - no storage

    Posted
    Cindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone has awesome features but I purchased the 32 gig expandable only to find out that expandable will only store photos and music. The operating system takes over half of the 32 gigs, with various pre installed apps, leaving no place to install new apps.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Don't switch vendors

    Posted
    Winnk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This might be a 5* review BUT I had a samsung previously and I had the hardest time adjusting to the way this one works. It's OK but the learning curve drives me crazy. Would love to go back to Samsung, but don't want to throw away the $ I spent on this one.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Was good while it worked

    Posted
    Ryan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    7 months and suddenly phone would not turn on - requested replacement through protection plan, the replacement phones screen will fall to sleep after 15 seconds, even with this setting set to 5 minutes. Attempting a second replacement...what a hassle.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great deal for the money but...

    Posted
    wagostini
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The processor does leave you wanting more. It will work for someone who is not a heavy user. The camera is not the best, will require many shots to find a good one. The battery is decent. Great build quality and Alexa is awesome. Upgradable to android 8.0. Cannot make SD card work as internal memory.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great color

    Posted
    suni
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This phone is a good phone if you are looking for a basic camera phone. It does not have all the bells and whistles. Very limited sound selection and ringtones. Very little directions either on phone or on line. Still trying to figure out how to do some items individually.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great phone - no storage

    Posted
    Cindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Phone has cool features but expandable storage can only store photos and music. I got the 32g and 16g of that is used just for the OS, other storage was taken by pre installed apps and updates, leaving phone unable to load any new apps.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Just average at pricepoint!

    Posted
    AdamMoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For a 400 dollar device this feels all to familiar from Motorola. Camera is OK, has nice features but quality lacks. Seems a bit slow. Just ok, but it does have nice looks for the price, and will always have steady Android updates, should be future proof for a few years to come.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi AdamMoe,

      Thanks for your feedback! The phone has great features as the device is a stock android phone. We appreciate you have one of our phones.

      -Jess MotorolaMobility

  • Rating: 3 out of 5 stars

    Okay but not great

    Posted
    KDSCS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This cellphone is okay for the price. It took was quite an adjustment after using an iPhone for many years. My only complaint is reception or lack there of. I have to keep my mouth very close to the receiver or others can't seem to hear what I'm saying.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good phone, needs more

    Posted
    Mondo101
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Moto x4 is a great phone for people who do not need a lot of storage. Android takes up around 14 of the 32 gbs of storage, and you can't upgrade the memory for apps. I returned this and went with the g5 plus, 64gb model and am very happy with my decision.

    No, I would not recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi Mondo101, I checked the website and X4 has an SD card slot that can support up to 2 TB. Though thanks for your feedback, I'm glad that you like the G5 Plus. -Rich MotorolaMobility

  • Rating: 3 out of 5 stars

    Phone for my daughter

    Posted
    NYDad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this phone for my 12 year old, something not too expensive but a reliable phone. Camera is great, which is what my daughter was looking for. Lags a bit when switching apps, otherwise great overall

    I would recommend this to a friend

    • Brand response

      Motorola Customer Care

      Hi NYDad, Thanks for having one of our phones. It would be best to eliminate running apps in the background which you are not using to prevent the phone from freezing or lagging. Also, we suggest restarting the device at least once within 24-48 hours for the device to refresh its memory and prevent it from rebooting, freezing or slow performance. -Jess MotorolaMobility

  • Rating: 3 out of 5 stars

    Decent Buy

    Posted
    Jesus
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for a friend who desperately needed an upgrade, it is affordable, and offers plenty of features phones in this price range dont typically offer

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Be sure phone meets your needs.

    Posted
    Opinions19
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Returned phone because it simply was not adequate for my addtional cellphone needs primarily related to picture access and downloading

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    SD Card Formatting

    Posted
    Beccie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone does not allow the expandable SD card to be formatted as internal storage. My Moto Z does. If had known this doesn't allow it I would not have bought it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Soft glass scratches from fabric

    Posted
    Phoner1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    New phone was scratched after two days in my pocket. I do not carry keys or coins in that pocket. My old phone went 4 years scratch free.

    No, I would not recommend this to a friend